In September my wife and I enjoyed our tenth visit to this our favourite Hotel. The staff has seen some changes since last year but they are still very polite and attentive and willing to help at all times as has always been the custom. The cleaning staff work extremely hard and daily clean rooms and change towels. The ongoing refurbishment programme is progressing yearly and rather than close the complete Hotel down for this it is carried out at the end of the summer season. This year apart from replacing many room floors, extra sunbeds were evident and so it was easy to obtain one generally speaking wherever we wanted.The management are always available to be contacted if anyone has complaints, and I find it hard to believe that it seems many guests who feel they have a complaint wait until they return home before raising it on a review. This means that the Hotel staff are unable to reply or indeed tackle the problem at the time it arises. I find this cowardly as I know Mr. Yusuf Gunaydin (General Manager) is available six days out of seven and can generally be found in the pool area if not in his office. Likewise Mr. Goksun Alay (Reception manager) is always available in his office to the left of the entrance doors. Any problems in the resturants can be directed at Mr. Morat Akar who I know is very approachable and too willing to help. Many guests we meet are repeat customers and this surely shows the Hotel is still doing things right. Yes it is now 8 years old at least, but with the ongoing refurbishment programme it will no doubt keep up with modern trends. Whilst we were there the Hotel Owner himself with his wife and family were in residence and ate in the resturants which we ate in which shows things are not as bad as some reviewers paint. I honestly believe that some guests go on holiday merely to make complaints so they can claim compensation from their travel companies. An example is that whilst awaiting the lift one evening a middleaged English couple who had arrived at the Hotel some two hours earlier, struck up a conversation with me by immediately complaining about the impolite staff and the dowdy room they had been given. They made it clear they usually go to Oley Deniz and how things were much better there. I immediately bit my tongue as the obvious reply was why didn't you go there this year. Instead I said" Madam you have been travelling all day and are very tired, no doubt after a good nights sleep you will feel better". She replied," We should have gone back to Oley Deniz." I made no reply, but no doubt she complained bitterly when she arrived back in England but didn't approach management which was the obvious thing to do so the problems could have been sorted out. I have no doubt all Hotels have to put up with this type of practice for which they are unable to reply. I know the management team at this Hotel (as do many other return guests) and they always try to solve problems if consulted. The animation team under the management of Morad still work extremely hard entertaining the guests all day and night and it was pleasing this year to see a change in the show programmes in the Amphitheatre which were very enjoyable.Especially the Fire Show in which many guests took part and was quite spectacular. Well done to them.
All in all a very enjoyable holiday again and we are looking forward to next year for a further return visit.
- Official Description (provided by the hotel):
- Sundance Resort is located by the beach in Turgutreis, which is one of the most pleasant regions in the Bodrum peninsula. Established in a fascinating atmosphere within an area of 30.000 Square meters, the resort is composed of 2 buildings. Our hotel is located on the seaside in Turgutreis, one of Bodrum's most beautiful regions. The distance to the Bodrum airport is 51 km, Bodrum town center is 20 km and to the Turgutreis town center is 1 km. Sundance Resort has 251 rooms within two buildings. The resort has 4 restaurants and 4 bars offering various local and international cuisines and beverages. The resort has 2 outdoor swimming pools, 1 indoor swimming pool, 2 kiddie pools and a water slide located in a park and an entertainment area which offers a facility for children's activities. Sundance Resort provides an excellent service for those who must work on holiday by means of a conference hall, 2 meeting halls and one business center. Water sports activities, 3 tennis courts, 1 mini football field, beach volley area and outdoor gymnastic area meet all needs of those fond of sports while amphitheatre, Mini cinema and billiards table offer various means of entertainment for guests. Also both the outdoor and indoor car parks provide comfort to guests who have traveled by their own cars. ... more less
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- Also Known As:
- Aegean Dream Hotel Turgutreis
- Aegean Dream Resort
- Aegean Dream Turgutreis