As a frequent traveller I usually find it easy to rate hotels but the Xanadu Island Hotel is not so straightforward. The location on its own peninsular makes it a little remote but the views are stunning. You can walk the island in 10 minutes and the views to the islands are memorable, particularly at sunset, The hotel does offer a bus shuttle service to Turgutries and Bodrum but the timings are a little weird! I do echo the comments about the lack of information. No welcome pack, nothing in the rooms and a map of the island which does not even show the location of a la carte restaurants. The hotel has been beautifully designed and the rooms are large and kept very clean. Our bathroom was enormous and the shower one of the best ever. Beds are firm which I personally like but its a matter of taste. Air conditioning was very efficient and quiet. The beach is man made shingle but the water for swimming was beautifully clear - its not The Maldives but much better than many locations in Europe. This is of course an all inclusive hotel and my experience has always been that if you are looking for a gastronomic experience they are best avoided. We found the food here to be of mixed quality which is what we expected as the hotel caters for a number of nationalities. Breakfast was perfectly fine with plenty of choice although those looking for a full English breakfast will be disappointed. Lunch was very good. The salad range was extensive and we found the choice of hot food better than in the evening. Dinner was never the highlight of the day - unless you have an addiction to veal and eggplant. The BBQ meat was pretty tasteless and frequently lukewarm. Vegetables were at a premium (except for eggplant) and potatoes were usually swimming in oil. Not the best food at an all inclusive but certainly not the worse. The restaurant atmosphere itself is more like a canteen than a 5 star hotel but this is par for the course with all inclusive. I have to say the drinks provided under all inclusive were of high quality and mainly branded. Like the food, the service at the Xanadu was of mixed quality. On arrival we were booked in and asked to take a seat - and then nothing further happened. The porter eventually realised their was a problem just in time to stop our luggage heading back to Milas Airport. My partner phoned housekeeping about some missing towels but nothing happened until we grabbed one of the maids who was then only too pleased to help. In the Italian Restaurant my main course was not ordered with the kitchen which rather spoiled the experience although I thought the waiter was about to have a nervous breakdown and couldn't apologise enough when the error came to light. Service in the main restaurant was patchy with most attention being on clearing tables as quickly as possible rather than looking after guests arriving. So all in all it was a bit of a mixed bag. The Xanadu has plenty going for it but would benefit from stronger management around service, information and evening food quality. The business model is interesting as it "caters" for children but to a very limited extent. I do wonder if an adults only model with upgraded food and service at the design stage would have served the hotel better bearing in mind the tranquillity of the location. Overall, for the price we paid the hotel is good value for money although food and service are not 5 star quality. We would return as the pros outweigh the cons especially when compared to many other all inclusive hotels.
- Official Description (provided by the hotel):
- The Xanadu® Island is a prestigious and exclusive five-star All Suite Hotel at the west coast of Turkey, known for its beautiful olive trees, rocky hills and immense pine forests. It is situated on a private peninsula , amidst beautiful gardens and flowered courtyards and surrounded by the deep blue water of the Aegean Sea.This enchanting and elegant resort belongs to the famous Xanadu chain offering an All Inclusive concept with High Class service. All unique suites and villas are overlooking the sea, beautifully constructed on the cliffs enjoying fabulous vieuws out to the surrounding islands and offering a perfect location for a peaceful and tranquil luxurious holiday. ... more less
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