We almost reluctantly booked this hotel, at last minute, for a family holiday in August 2013. Reluctantly because of some of the reports we read on here. Most specifically in relation to the lack of choice in food. That, certainly in our experience, is as far from the truth as could possibly be.
Kervansaray has one main buffet restaurant open for breakfast, lunch and dinner with 'theatre' cooking on the terrace each time. The variety of food inside is colossal. Always fries/wedges for kids as well as plenty of vegetables and salad choice. The meats, pasta, pizza... how anyone can ever say there is a lack of variety here is beyond me.
And just in case that's not enough, there are 4 other A La carte restaurants and two snack bars where you can get toasties, fries, burgers, pizza... the choice of food for adults and children of multiple nationality is superb.
The cleanliness of the accommodation, the grounds and the hotel is also of excellent standard. Brilliantly powerful air conditioning in the room (which was needed in 46degrees) but i was slightly disappointed with the use of air conditioning in the hotel itself. Sometimes to cool off i'd go to the inside bar for a drink to find the air conditioning was switched off.
The gymnasium is well equipped and air conditioned, I found the inside pool dirty - unloved somewhat; the floor around it and the pool itself was simply not clean when i tried it.
The staff were a mixed set! Theres an arrogance against some of us English that say everyone should talk our language fluently! They don't. I would say: why should they in Turkey? But it is widely communicated in the hotel that the international language is English. So it did, after 10 days, become rather frustrating when the waiters could not understand when we asked for 'water' or 'Fanta'. But it's a small point, it certainly wouldn't hinder my going there again. I could not, hand on heart, say that the staff were 'friendly'. They served you and that was that. There were exceptions of course, one or two really great team members, but on the whole i have encountered far friendlier teams.
That doesn't count for the Entertainment Team. They were fluent English speakers, maintained great energy levels all day and in excessive heat and were professional enough in their approach. Great with kids, a little too much pestering you round the pool for my liking but i'm aware i'm in the minority! The entertainment of an evening and all day around and in the pool is excellent. You never get bored and the kids certainly don't.
There's a restaurant close by in Bodrum that is advertised in the hotel; the Golden Plate. They offer a free transfer service to/from the hotel and you get to shop in Bodrum and have dinner. The rep comes around the pool to try and get you to go. I highly recommend it. It made a nice change, had thoroughly friendly staff, fantastic food and great value. The transfer was reliable and safe.
The watersport offering at Kervansaray is great. Jet ski's, canoeing nearby as well as a host of the usual 'banana boat' type speed boat powered sports.
The pools are generally clean, lots of space and kids love it. And if you want more space you can simply jump on the cliff lift down to the beach where theres a long promenade of sun beds available (with a great sea breeze), bars, snacks and areas of the sea roped off for safe swimming. Lots of fish about to see in the clear waters and for the young ones to feed.
All in all a great resort i would recommend highly, i hesitate over the 'excellent' button purely because of staff friendliness, air con in the inside bar, staff communication and the cleanliness of the inside pool/spa area at the time i was there.
One further piece of advice - go to the resort but don't do it through Thomson if you can avoid it. Their booking process was appalling, customer care abysmal and their rep on site was even worse.
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- Also Known As:
- Kervansaray Hotel Bodrum
- Kervansaray Resort Bodrum