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“Amazing place to vacation”

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Rixos Premium Bodrum
Ranked #4 of 24 Hotels in Torba
Certificate of Excellence
Reviewed April 24, 2014

We stayed at the Rixos the week before Easter. Whilst it was obvioius that they were still preparing for the main season to start, that didn't stop the staff going to great lengths to ensure that we had an exceptional stay. Some areas weren't open such as kids club & watersports but that was a minor point which we happily overlooked as the hotel was practically empty. At times it felt as though we had the whole resort to ourselves - bliss. The staff were fantastic, a high level of service and extremely friendly; nothing felt too much trouble. Our 6 year old son wanted to learn Turkish so the staff wrote phrases down for him, which he carried around everywhere, and helped him practice his pronunciation. The chefs ensured that there was always something he would like on the menu and even cooked him something different when he asked.
Everywhere was remarkably clean which wasn't an easy job as there were still workmen updating facilities all over the site. My husband used the gym, he said the facilities were excellent, the staff keen to help - he had water & towels supplied to him as he worked out (without asking) and everything he needed to use showers, sauna and steam room.

I would happily recommend this hotel to all my friends and family as it has something to appeal to all. There was enough to entertain our young son but my husband and I also felt as though we had a relaxing holiday which isn't always easy with a child. I'd like to thank all the staff for making it such an excellant holiday.

  • Stayed: April 2014, traveled with family
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Thank Jocelyne770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremiumBodrum, Guest Relations Manager at Rixos Premium Bodrum, responded to this reviewResponded May 23, 2014

Dear Guest,

Wishing you a great weekend from Rixos Premium Bodrum. First of all we would like to thank you for the detailed feedback, each review will help us to keep the good work and improve our services.

Guest satisafaction is our priority and it is our goal to make each guest satisfied enough with Rixos standards.

Looking forward to see you again next summer.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed April 21, 2014 via mobile

We are now staying here since 4 days, another 10 days to go. We don't regret to have booked Rixos Premium Bodrum. This experience is far above our expectations! All the staff is doing that extra mile to make us feel home. Coming ourselves from the tourist industry and stayed in many hotels all over the world before we are of course looking into every detail and even we try hard to find minor points we can't find any! Our special thanks to all the staff! They are just the best of the best! The owners can be very proud of their team! We are already looking forward to our next stay!

Stayed: April 2014, traveled as a couple
Thank HotelManagerAntwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremiumBodrum, Guest Relations Manager at Rixos Premium Bodrum, responded to this reviewResponded May 23, 2014

Dear Guests,

Wishing you a great weekend from Rixos Premium Bodrum. We are very proud with your recommendation on our web site. We will keep doing our best to improve our services with Rixos standards.

Looking forward to host you again with another vacation plan.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

I have just returned from a 10 day break with my husband and 2 teenage sons at the Rixos Bodrum. We have been holidaying in Turkey at 5 star hotels for the past 7 years and have always had wonderful holidays, however the service and quality of hotel at the Rixos was quite exceptional.
We arrived at the hotel after midnight and received a very warm welcome with refreshments being served and our check in being processed while we relaxed in the absolutely stunning lobby. There was no waiting at reception and the whole process was quick and seamless.
We had a family suite which was large and well appointed with 2 wet rooms. The decor was immaculate and cleaned daily to a very high standard. The views from the room's terrace over island were simply stunning.
The food was delicious with a wide choice at breakfast, lunch and dinner. Even by the end of our holiday we did not find the food choice repetitive and looked forward to every meal . The hotel's chef is always around a dinner and happily chats to guests. The wine served as part of the full board plus deal is very drinkable however you may purchase different wines if you choose. The hotel's sommelier happily chats to guests about the different wines on sale and offers 'tasters' without charge. My husband had a Turkish shiraz which he said was one of the best he has tasted.
We booked a peel at the Spa on the 2nd day of our holiday. Nina and her colleague were superb. It was the best peel we have ever had. Incredibly relaxing.
So what made the Rixos so much better than the other 5 star hotels we have stayed in? Exceptional customer focused service from highly trained friendly staff. Be it the young waiter who looked after my eldest son while he studied in the Turquoise bar for his exams every morning, the evening staff in that bar who looked after us so well, the waiters by the pool bar serving iced coffee with a cheery smile. The hotel management set their standards high and the staff deliver.
Special mention has to go to the animation staff who made us laugh and kept us entertained. And to the very talented DJ who kindly gave us a CD of his music.
Were there any downsides? Indoor pool really cold, watersports not open yet.....minor points. Taxis from the hotel are expensive. We were quoted 45 euros for a taxi into Torba which is a couple of kilometers away. We took the bus instead (it stops at the front of the hotel) for a few lire intead.
We would definitely return to the Rixos. Worth every penny.

Room Tip: The sea view rooms are worth every penny. Amazing sunsets.
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  • Stayed: April 2014, traveled with family
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Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremiumBodrum, Guest Relations Manager at Rixos Premium Bodrum, responded to this reviewResponded May 16, 2014

Dear Guest,

Wishing you a great week from Rixos Premium Bodrum. We appreciate your review on website, we are very happy to read that your vacation was highly satisfied with Rixos standards.

Looking forward to host again in another vacation plan.

Kind Regards,

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Reviewed February 15, 2014

My mum, sister and I had booked this holiday to go and "relax" and wind down after a hectic year - I was slightly hesitant knowing it was a BIG resort and worried it would be heaving with people and would be far from relaxing. However, it was great! We went at the beginning of October, the daytime weather was perfect about 27 Deg but felt a lot warmer! (The evenings quite chilly)

The hotel was quiet as I suppose it was the end of "holiday season" - enough people in sight but far from over crowded when trying to sunbathe which is great.

We were full board - on the whole the food was nice, it seemed fresh and lots of it is cooked infront of you. Nice variety of fish, meats, and big selection salads cheeses and breads. There were a handful of staff members dotted around the hotel that were lovely (forgotten names!) and very hospitable and attentive.

We spent most of our time on the pier decking reading and sunbathing and listening to the turkish "house" music played which was stylish yet relaxing. Beautiful views - clear blue water - warm sun and lovely breeze.

The Turkish Hammam in the Rixos Spa is a MUST - we all felt WONDERFUL after being scrubbed down and polished - my skin has never felt so good, definitely recommend it whilst your there.

We were pleased with our room, the three of us were originally meant to share a family room however the lovely lady who welcomed us on arrival upgraded us which meant my mum had her own room which had a small corridor with cupboardspace connecting it in to the other room that my sister and I shared. That was a lovely treat as it meant we had a bit more space and could enjoy it more.

Lovely holiday, I don't like to go back to the same places however if I am in need of a calm relaxing break and short flight again, I would be happy to go to the Rixos again :)

Room Tip: No harm in politely asking on arrival if they can upgrade you - it worked for us!
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  • Stayed: October 2013, traveled with family
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1  Thank Sunnnytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremiumBodrum, Guest Relations Manager at Rixos Premium Bodrum, responded to this reviewResponded May 23, 2014

Dear Guest,

Wishing you a great weekend from Rixos Premium Bodrum. First of all I would like to thank you for the detailed review, we also appreciate your recommendation.

We hope to host you again in our hotel with another vacation plan.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013 via mobile

Excellant hotel. Customer service is top level. Concierge services are very good.Great choice. The hotel's services were fantastic, and it was conveniently located close to airport. We will definitely stay again.

  • Stayed: July 2013
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2  Thank Meltem Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremiumBodrum, Yönetici at Rixos Premium Bodrum, responded to this reviewResponded November 29, 2013

Dear Guest,
Wishing you a great day from Rixos Premium Bodrum. We are very happy to read that you had a great time with us.

We are looking forward to host you and your your family again next season.

Best Reagrds,

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Reviewed October 25, 2013

Very nice location. Easy to go night life. But service disappointment. Need more staff and more training at breakfast area.
As a GHA member I called reception and asked for free internet access. They told me no free internet access for GHA members. I found some brochures on the reception desk about the free internet for GHA members.....more training....

Room Tip: Please be member of GHA discovery before your holiday. Otherwise you have to pay for internet access...
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  • Stayed: September 2013, traveled as a couple
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3  Thank Atilgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremiumBodrum, Yönetici at Rixos Premium Bodrum, responded to this reviewResponded November 29, 2013

Dear Guest,
Wishing you a good day from Rixos Premium Bodrum. Evey guest's opinion is very important for us, because these details will help us to improve our services. Thank you. We just joined the GHA this summer this why we did not have enough time to train all the staff. They will be re-trained before the new season. But, as I remember than another staff helped you with your request.

I would like to apologize for the unpleasant parts of your stay. I hope you come back and see the improvent in your next visit.

Best Regards,

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Reviewed October 19, 2013

I just came back from a 5 day trip to Rixos Premium Bodrum with my family, there were a lot of positive and negative things. First off, the positive:
- The location was excellent, it was very close to the Bodrum airport and the downtown so it was practical for tourists.
- The food was one of the best things there, they were very generous and there was a wide variety of food for everyone to enjoy.
- They had a lot of activities for everyone to enjoy especially for the kids
- The hotel is clean and neat and so are the rooms.
- They were very smart when they moved tables to the hall beside the restaurant when it rained.
- The indoor pool was very practical when it rained.
They also celebrated Eid well as they laid out chocolate and brought some lamb meat.
And now for the negatives:
- Firstly, the pool was extremely cold. They need to heat it depending on the weather.
- They know that there are children staying in the hotel (especially when they have an activities club for them) so they should at least include one or two children tv channels.
- Also, they should have a variety of channels not just one kind, and since a lot of tourists come they have to have a couple of tv channels where they speak English (known by almost everyone)
- The service there is fair, some of the waiter/waitresses are lazy.
- The tea and coffee are horrible.
- Some of the workers don't know how to speak in English which is hard for the foreign tourists.
- The shuttles are bad, their noise is awful (especially at night)
- When it was raining a leakage occurred very close to the light in the bathroom and they didn't respond fast to our complaints.
- The roof over the indoor pool is made of glass and a part of it was shattered.

  • Stayed: October 2013
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3  Thank TheTourist1O1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RixosPremiumBodrum, Yönetici at Rixos Premium Bodrum, responded to this reviewResponded November 29, 2013

Dear Guest,
Wishing you a great day from Rixos Premium Bodrum. First of all I would like to thank you for the detailed review. Because, your recommendation on web site will help us to improve our services. I also thank you for the positive sides of your stay. Tv channels are on our to do list for the season of 2014. I do not wanna write anything wrong but I believe we already have two kids channel. Our waiters will be taking new orientation and meetings regarding your comment. Unfortunatelly, swimming pool is half way indoor. As you may remember half of it is open from one side, that is why it is easy to heat it up with high tempature.
We will be taking every necessary step to give better service, I apologize for the unsatisfied parts of your stay.
I wish to host you again in coming season and enjoy your time more with us.
Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rixos Premium Bodrum

Address: Torba Mahallesi, Heredot Bulvari, No. 15 | Bodrum, Mugla, Turkey, Torba 48400, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Bodrum > Torba
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Torba
#4 On the Beach Hotel in Torba
#4 Romantic Hotel in Torba
#4 Luxury Hotel in Torba
#4 Spa Hotel in Torba
Price Range: $192 - $842 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Rixos Premium Bodrum 5*
Number of rooms: 347
Official Description (provided by the hotel):
Bodrum Rixos Premium will provide the highest level of guest satisfaction and above the expectations of our guests will continue to live in a vacation.Our guests experience all the delights of international cuisine a la carte in restaurants, The body which is necessary for your health, including health and beautyproducts you can find everything in the Spa Center. 1 Indoor swimming pool, 2 outdoor pool area, kids club, water sports, diving school and lebanese-stylenightclub and restaurant.In case of need, medical consultant with the 24-hours clinical services are available. ... more   less 
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Also Known As:
Rixos Premium Bodrum Hotel Bodrum
Bodrum Rixos Hotel
Rixos Hotel Bodrum

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