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“Terrible!!!!!”
Review of Palm Garden Hotel

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Palm Garden Hotel
Ranked #80 of 101 Hotels in Gumbet
Reviewed July 3, 2013

What hotel does not allow their guests to sit outside and have a drink?! You got it this one!!!! At 11pm you are made to leave the roof terrace and sit inside the hotel, where it is extremely hot and ppl smoking! You are only aloud 1 drink per person after 10 pm (so if you want to get your partner/children's drink they will have to come to the bar with you) 11 pm is the cut off point then you have to pay.

You will need your health insurance if stopping here! Seen so many accidents here!

Upon arrival my boys aged 4 and 5 were given 2 pink cots to sleep in! When I complained to thebell boy he told my eldest son to get in it! He had no more than 2 inches head space and the bell boys response was "he fits what's your problem"!!! The air con did not work and as they had crammed the cots into the room we could not open the wardrobe without having to move all of the beds out of the way! I Had to complain 3 times before they finally move us to a more suitable room!


At the kids disco the dj would play inappropriate music that had swear words in!

Pool areas are crowded

Staff make you feel very unwelcome and all the foreigners will get served b4 the Brits regardless if there is a queue!!!

I feel robbed of my holiday due to the staff and their rules! Oh and may I add the owner of this hotel says he doesn't care if ppl slag of his hotel because apparently there are over 5 billion ppl in this world and a few hundred that slag it off will not stop him getting fully booked next year!!

  • Stayed: June 2013, traveled with family
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Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 - 298 of 783 reviews

Reviewed July 3, 2013

The hotel is a tiny bit out dated, but for the price I didn't have very many complaints atall. Although it is a bit up and down hill, so there is no avoiding the insane amount of stairs. The room was big, the beds were pretty comfy and the air con worked so well we had to keep turning it off as it got so cold! ... The only issues with the room is the tiny French balcony and the shower was pretty poor. The food was much better than what I expected I always found something to eat, and they served chips everyday aswell which is fine for fussy eaters that like English food! One night we ate out at the Shanghai restaurant down the road, had a lovely Chinese meal with 15% discount! ... The pool area was ok, sunbeds were pretty terrible quality, if you could find one (suggest getting up at the crack of dawn to save one) ... Its just as comfortable to grab a mattress and lay on the floor! Ended up going to the beach most days, which is about a 5 min walk from the hotel. Sunbeds on the beach next to Roy's Place are supposed to be 10TL for the day, although they will just ask you to buy a drink or something instead. We only paid once or twice! The staff at Roy's Place and the Watersports place on the beach are lovely people, pays to get on with them as you will most likely get a few free rides on different things :) Nico, Effe, Leon and Leo were awesome!! Bar Street is a 5 min walk from the hotel and has loads of nice clubs, the best ones are X Bar and Temple Bar. There are loadsssssss of shops selling fake shoes, clothes handbags etc so if you feel like shopping you wont be bored! Recommend the boat trip bought through Deniz for 60TL although you can get it cheaper on the beach and I doubt it would be any different.
Overall a amazing time, made better by the awesome people we met :) miss them all already! Any question feel free to ask!

Room Tip: The family rooms are much bigger than standard 2 person rooms and they have a much larger terrace!
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  • Stayed: June 2013, traveled with friends
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Thank Gem022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

Me and my boyfriend both aged 19 stayed here for 1week. The hotel is great value for money as we only paid £725 for both of us including flights. The rooms are basic with bed, wardrobe, tv, phone, bathroom, fridge and hair dryer. There is no safe in the room they are behind reception where you pay€3 per day. The rooms were cleaned everyday with fresh towels and bin emptied. Nothing was stolen from our room. Breakfast was very basic with fruits,bread,cheese,meat,cereal, pancakes, sauces such as jam,cherry, chocolate, honey, bolied eggs, fried eggs, and some hot food. The lunch and dinner were similar chicken in a sauce, chicken in breadcrumbs,potatoes all kinds, sausages, beef in sauce, salad, different pastas, and a wide variety of cakes and fruit for desert. For breakfast they only serve water, orange juice, apple juice, Turkish tea, tea, coffee and iced tea. From 10am till 11pm they serve coke, fanta, water, iced tea, effes beer, white wine, red wine and vodka. You have to pay for cocktails. The pool serves food from 10am until 5pm, you get burgers, hot dogs, chips, sandwiches and paninis. the food is not english it is based on turkish type food so dont go expecting english food. the hotel will also do you a packed lunch free of charge if your going out for the day. the entertainment team do different activities from 10am until 11pm, they do acerobics, darts, pool games, water polo, bingo, games and shows. There is also a spa within the hotel for a turkish bath it was €15 or 40 turkish lira each. after this we got half price massage which then cost us €22.5 each or 50 lira. i would recommened the turkish bath as it was a good experiance. There is lots of trips to do when you get there... Don't book with your holiday rep they are charging 100 Turkish lira, deniz who works for the entertainment team will charge 60 lira for the same boat trip. It is a lot cheaper on the beach 25lira. Gumbet beach is 10 minute walk, if you get the bus it will cost 3 Turkish lira each or €1.5 each way. Bodrums main beach is just a 10 minute bus journey which will cost you the same. There is lovely restaurants and bars just 2 minutes walk away.
Me and my boyfriend really enjoyed our holiday, we had no problems with anything. Everybody was friendly at the hotel and outside the hotel. It is great value for money at about £20 per night including all drinks and food and a place to sleep. You would pay 50 per night in London and this would not be a luxury hotel and food and drinks would not be included. I have gave the rating on how much we paid and we had a good time.

  • Stayed: June 2013, traveled as a couple
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1  Thank Samantha201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

hello, i read all the reviews before we went on our holiday on the 23/6/2013 this june for one week, i like most of you, looked at all the reviews and thought well some people are a bit over the top on what they have to say about this hotel, and i will judge it when i get their,we was late getting to the hotel around 10.30pm,we thought it was great when they said go to the bar and get a drink while we sort your room out,we found all the staff their great. but was a little disapointed that we had asked before going, if we could have all our three rooms together, but when we got their found out that we wasn't, one was upstairs and two down but not next to each other, when we asked if we could be put all together in a line they said NO, as our reasons for wanting my 66 year old mother near us, and not have her going up a long slope to get to her room, was not a good reason to be moved,so we all made do, and tried to enjoy our holiday, breakfast wasn't great but lunch and dinner was ok even the burgers and chips round the pool was ok, we ended up eating breakfast at this lovely resturant it's name was the ROYAL RESTURANT fantastic breakfast for only £2.00 english..our last two days of our holiday was ruined by my daughter and her partners room (121) near the green slop, being broken into while they was out and they lost £180.00 pound in english and her engagement ring that she had only had for three weeks, they couldn't use their safe as it wasn't secure to the wall and the door was broken on the safe.when they got back their door had been locked with the clip thats on the inside of the door, they couldn't used their key to open it so called security they tried to get in and then noticed the side window was open wide, so security went through the window, and opened the door my daughter was told not to touch anything and if they knew if anything was missing, police came and said that my daughter and partner needed to go to the police station and make a statement but was told not to go that night go the next day, so the hotel offered them a lovely room to stay in that they felt safe in. and said they could stay their the rest off their holiday, they was also told that when they go to their new room, their would be security outside room 121 as it was not secure and the window was still open and all their stuff was still inside, but when they went to their new room the security left 2 miniutes after my daughter and her partner did, so me and my husband stayed up all night watching their room.so nothing else went missing, the next day they went to reception and asked when the hotel was taking them to the police station, and got told that they had to make their own way their and they also asked for the new room key back as the hotel was getting full and they needed to give the new room to someone else so they would have to stay in the room that had been broken into for their last night of our holiday.we had a nightmare at the police staion,they said they thought it could be staff,we spent all day their and even had to pay them £40.00 engish for them to sign it and stamp it for our insurance. on the last day of our holiday while round the pool we notice that the police officers that took our statement was swimming in the pool they said hello and said they live near by and used the hotel all the time, which shocked us. i am writting this to let you know how bad the hotel treated my daughter and partner by saying it was their fault they got robbed, also if you are going their and are in a wheel chair be carefull a lovely family who's daughter was in a wheel chair had a room where she had to leave her chair at the top of fifteen steps and be carried to her room as the hotel wouldn't give her a room with no steps and their was loads of rooms with no steps that she could and should of had.so please when booking this hotel you don't stay in room 121, they told us their had been only five break-in's,in five years which was a lie as speaking to others found out that two years ago their was eight breakin's in one week and two weeks before we went out their, their was another breakin near the bottom of the hotel where it is really quite dark.
hope this helps anyone reading these reviews

Room Tip: book rooms at the front of the hotel less noise from the clubs
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  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank tinaofford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

We booked this hotel for it's price and were pleasantly surprised with what we got. The rooms it must be said weren't perfect but they had comfy beds and air conditioning. This really was where the complaints stopped. The facilities were great and there was always a variety of food and drink in the restaurant and bars around the hotel, even the quality was good from the beer to the salads.

What we really enjoyed though was the staff, everyone was so friendly and the animation team really made every day fun. If you want to do trips out we found that it was best to ask the staff and avoid the reps as they rip you off a little. All in all it was definitely worth the money for a great week.

  • Stayed: June 2013, traveled with friends
    • Value
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Thank ahorne414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

Booked this all inclusive for 6 days with my husband and daugher aged 3. Had read some of the reviews which were good and some fairly bad but as it was only for 6 days I thought I would take a chance. The staff on the reception were pleasant and well spoken. The room was basic but adaquate for your needs. This was listed as 4 stars but it is not that I would say 3. The room had fresh towels and the bin emptied every day but no cleaning of the floor so by the end of the holiday it was a bit dirty. The pool was a great area with plenty going on and if you wish a bit of peace and quite there is another pool which is very quiet. I went to see the Kids Club and what this had to offer my little girl but having seen that none of the girls understood much English and that there was no much there for them to do I decided that I had brought better stuff in my little girls case then they had for her to do and therefore anyone who decides to leave there children there are a little foolish to me. The mini disco at nights was a great success for her as you dont need much understanding to be able to dance and follow the actions of a song and dance. The food I thought had alot of choice but you had to get there at the right time or alot of the dishes were empty and whatever you do dont leave your drinks on the table to go and get your food because we made the mistake of doing this and when we came back they were gone and someone else was sitting at the table. Most of the waiters were pleasant which is more than can be said for the barman in the restaurant who needs a good less on manners and how to treat members of the public he was quite rude and to be frank needed a good slap!

So the moral of this hotel is if you want something reasonable in price and with a good pool this is it. If you want something more 4 star don't bother coming here and try something else.

Room Tip: Be nice to the lady on reception when you go to check in. She decided at the last minute to give us...
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  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank DEMIR09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2013

Just returned from a weeks holiday at the Palm Garden Hotel with two other girls.

Firstly, whilst researching holiday destinations it is quite clear that Gumbet is becoming more of a party location and with the hotel being so close to Bar Street, it is inevitable that you will be able to hear the clubs, especially as the hotel is on an elevated position which is typical of the area.

We arrived at around 10pm to a power cut but didn't let this dishearten us as most of the town experienced this. They did their best to make sure we felt welcome by escorting us straight to the restaurant using their phones as torches to make sure we could see.

We were also quite lucky with our rooms, very nice and modern, with the cleaners coming every day. We had a family room, with 4 beds rather than 3, however, other guests mentioned that when they had a shortage of beds it was sorted out quickly. Our aircon worked perfectly too and nothing was stolen from our room.

For what we paid (around £360 for a week all inclusive) we received good value for money. There was a large selection of food at all meal times, yes it got a little bit repetitive, but it all seemed to be fresh with the chefs cooking certain things in front of you. If you do get bored of the food eating out in the local area is very cheap (Shanghai Restaurant was very nice which is just outside and you can get discount as they come around the pool).

Entertainment was good, the animation team involved everyone, if you wanted to get involved it was easy. Deniz made sure EVERYONE was having a good time, not just girls which has been previously mentioned. Turkish people are just very friendly which some English people do not understand and so see it in a bad light. Sometimes it was a little bit loud (music played all day) around the family pool but there is also a quieter pool.

There's also a 24 hour shop which was really handy to buy bottles of water and snacks.

All in all, you get what you pay for, we had a really good holiday and would definitely go back considering the price. Would recommend it for young families or groups of friends as it is becoming a party destination.

Room Tip: Some rooms are further away from the pool with lots of steps, the higher up the stairs you are the b...
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  • Stayed: June 2013, traveled with friends
    • Value
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Thank warwickgirl111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Garden Hotel

Address: Oramiral Kemal Kayacan Cad. No:27, Gumbet 48252, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Bodrum > Gumbet
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
#20 Luxury Hotel in Gumbet
Price Range: $32 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palm Garden Hotel 4*
Number of rooms: 218
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Also Known As:
Hotel Palm Garden
Palm Garden Gumbet
Iskandil Hotel

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