We visited this hotel on 22/10/12, my partner booked the hotel whilst I was at work. When I found out about where we were going I really started to panic after read all the bad reviews. We arrived at 3 am at the hotel. When we checked in we were taken to our room, I did have a heavy bag but was not offered any help with it going down stairs outside in the dark. Our room overlooked the entertainment arena, it's was very basic, but fairly clean (floor had not been swept)
On the first morning in the restaurant we helped ourselves to breakfast, however when walking to a clean table I slipped in a huge puddle of water, I really was not expecting water in the middle of the restaurant. When I slipped over the plate I had smashed on my leg, cutting myself quite badly. A waiter came over but didn't help me up off the floor, he just started picking up the broken plate.
Later that day we were stopped by a man asking if we had arrived that day. After showing us his id and taking us to the bar he seemed genuine. (Our planned meeting with our rep was not for a few hours.) He got us drinks and the bar man knew him, so we relaxed. We agreed to book 2 trips handing over a total of 330 lira. We booked a trip across to kos and a boat trip. He also took my leaflets of excursions that were sticking out of my bag, this didn't seem strange, how wrong I was. We attended our trip to kos, which we paid 150 lira for 2, only to find out the cost is only 35 lira for two. Please watch out, I know he needs to make some commission, but he must have seen us coming.
The food overall was ok, there was a variety day to day. You just have to remember you an in a different country and with different cuisines.
Drinks I think were watered down, we ordered two cocktails that we paid for and two vodka and coke, the bar man made the vodkas first, but when the made the cocktails he opened up a new bottle of vodka, there was plenty in the one before.
On the forth day of our holiday our air con broke and we were moved rooms, out second room was on the same level as the restaurant and was a thousand times better.
Our towels were changed most days, however the cleaning of our room was not good, the only time we came back to a clean room was when we tipped housekeeping.
We did not experience any theft, but we did keep all our valuables locked in our suitcases.
It is a very large hotel, that could be fantastic, however lots of staff are lazy, meaning the place is not very clean. Pools were ok, and entertainment was satisfactory. All in all ok for value for money.
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- Also Known As:
- Hotel Palm Garden
- Palm Garden Gumbet
- Iskandil Hotel