We were lucky with our room, it overlooked the pool and was on the same level of the restaurant. I can understand the complaints about some of the rooms, as some were further away and lacked light. There are lots of steps, but you wouldn't get the lovely views if you were not up on the hill. We knew about the steps beforehand and are able bodied so it was not an issue for us. The steps down to the street are preferable to walking up the hill.
The room was clean and everything worked ok. The cleaners came in daily. The bed was comfortable and we used the spare sheet from the extra small bed.
We stayed in October and reading the other reviews I think maybe the staff can't cope when it is really full. Having said that it was fairly busy and the majority of the staff were friendly and helpful. I always smiled and said please and thank you, I think this goes a long way. The staff work hard and I expect that their wages are not that high. I did experience a few guests being quite rude to staff. I found the barman at the pool a bit strange to start with but it is just his sense of humour and we got on really well after the first few days.
The food was fine. It could have been a bit hotter at times (get there earlier in the sitting if this bothers you). It was quite similar each day, but there is a good choice and you don't have to eat chips if you don't want to. I saw several people eating only chips, so I guess they are there for fussy eaters. The meat was always nice and tender (this is important to me, I can't stand fatty meat). Breakfast was fine, you can always get pancakes or omelette which are freshly cooked and therefore hot.
I agree that the vodka is probably watered down, but the beer was fine and the punch had quite a kick.
We joined in with the darts, water polo and pool games, and these were good fun. Having a choice of pool was good - the smaller one is a quiet area. The larger one has music and games etc. I loved the water slide, there was a sign saying "it is dangerous and forbidden to use the slide when it is off" - so I think parents need to take responsibility if their children were hurt in this way.
Several of the staff told us they will stay on at the end of the season for maintenance, so hopefully they will do the repairs that are needed.
Having read the reviews before we went we paid for a safe at reception, but we did not hear any accounts of theft so hopefully they have sorted this out.
I have stayed in several other hotels in the same price range and Palm Garden is of a similar standard - you get what you pay for.
We had a good holiday and all things considered this hotel is fine.
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- Also Known As:
- Hotel Palm Garden
- Palm Garden Gumbet
- Iskandil Hotel