This hotel was sold to us as a 4 star hotel but the very basic rooms, hundreds of steps to get to beach or pool and the entertainment which is all aimed at eastern europeans causes me to rate this as a very poor 2 star.
We ran out of toilet paper and it took 38 hours, 3 trips up to reception and 4 phone calls to get some and even then it was another family that gave us one. we had a problem with the toilet door locking from the inside when the door was shut (Twice in two days) first time the handy man took three hours to come and see us, he changed the handle which fell off twenty minutes later. The second time and it took me to threaten the very rude man at reception that I would take my five year old up to reception and let him do the toilet on his desk for him to send a waitor down to our room at 3 in the morning and smash the handle off the door.
The bed sheets were never changed and two single sheets spread over the double bed made it very uncomfortable especially when hot and restless. The room floor and toilet was not clean, the shower was covered in mould and the plastic shower unit was all buckled out of shape and leaked everywhere.
We booked a family suite which comprised of a double bed, single bed and a knackered old fold up bed all in the one room made it quite cramped and with no privacy. The blocks are so close to each other that if you are unfortunate to have one of the upper blocks near the dining room and pool your balcony looks straight into the block below you.
The all inclusive bar comprised of local Vodka, Gin, White & Red wine and Efes beers all served in plastic glasses which also get used as ashtrays by some guests. The soft drinks are pepsi, fanta or sprite or fruit juices (lemon, grape, strawberry, pineapple and peach) which are served from dispenser which are never cleaned and just topped up with syrup concentrate and water, the cold water dispenser was warm all the time.
The food was all aimed at the local and eastern europeans with salad and stewed vegetables the main thing for all meals. Very little meat was ever served and if it was, the very lucky (or ignorant) few who pushed in to the front of the queue hoovered it all up and the chips were soggy and horrible. I ended up spending a lot of money which should have been for excursions and shopping just trying to give my family a decent meal each day.
I could go on all day. I keep telling everyone that asks about my holiday that we made the most of a very bad scenario and I am describing it as a 70s butlins-like camp for rude and impatient russians, ukranians, polish and turkish holiday makers.
I would advice all english speaking people to avoid.
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