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Reviewed July 8, 2012 via mobile

Just got back from two weeks of hell. we stayed at this hotel last year and couldn't really fault it went back this year and couldn't believe the hell hole. We had ice cold water for the two weeks had no clean towels or bedding. If this was the only problem i wouldn't be complaining but we witnessed fights between guest. assaults on guest from staff because they were taking pictures.
Meal times were the worst, an absolute rat race. they were constantly running out of plates then when you finally got one it was a battle for the last scrapes of food. I couldn't believe how filthy the hotel was. After seeing what I have seen this hotel needs shutting down and judging by the rumours it Will be by the end of the year.

  • Stayed: July 2012
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Thank mjones83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2012

arrive at the hotel early hrs of friday morning took over an hr to check in as no one spoke english there was no means of drink or food so had to order in food and water as my mum is diabetic , was taken to our rooms my mums room was rot then our room there were people in bed an hr later we were shown another room with no bedding at all , in the morning went down for breakfast and have a proper look omg ive never seen anything like it the food was coverd in flys they were filling the water cooler up with a hose from the tap i wouldnt of left a stray dog in that place the only thing i would call it was bella craper we left the hotel 2hrs later when i see the reps 2 days later even they were trying to get the hotel shut as all they had been doing is moving people out , i can do cheap hols and even rough it a bit but believe me this hotel needs shutting down and taken off all sites if it was in this country it would be bulldozed, i read the reviews and always go with an open mind as people will always find something to moan at but please believe me dont even try it was an terrible experiance that i will never want to have to ever go through again

Stayed: June 2012, traveled with family
1  Thank fcoggin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2012

We arrived at this hotel and wished we hadn't. The staff are rude, our room never got cleaned in two weeks except for cleaning our money out. We had no hot water, there was a constant smell of sewage when you went to climb the stairs to our room. Rubbish was left at the bottom of our stairway and not cleared away. We had to demand the police be called out as £250 was stolen from a locked suitcase in our room. They refused to do anything as our door had not been kicked in. Our room was like a public right of way we were getting ready one evening at 7.30PM and someone came into our room and claimed to be a chef!
There were regular fights in reception between the manager and guests. On one occasion he had to be held back from hitting a seven month pregnant woman and this was all for complaining her room had not been cleaned in a week. The bar regularly ran out of beer and squash. The resturant was filthy and the waiters wore tirquoise t-shirts that were filthy. The tablecloths were never changed just finally taken away as they got so dirty. We even saw a waiter polishing cutlery with a dirty tablecloth and then wiping the sweat from his face with the tablecloth and continuing to use it on the cutlery.
This was sold to us as a four star all inclusive hotel. What a joke!

Room Tip: my advice would be to choose a room in another hotel
Stayed: June 2012, traveled with family
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2012

seeing the reviews from the poeple from wales they most have been to a diffrent hotel to me,ask for going back no way ,i have never see such a dirty place iwould not eat any thing there ,the dinning room was so dirty ,plastic cups and bearkers for all drinks ,if the heath poeple went iam sure it would be closed down.not been clean down fromthe night befor,staff walked out not been paid ,i did not un pack my cases untill late thur trying to sort things out ,when we got aroom on the ground floor ,there was no sheets or towels or toilet rolls .two penisons age 86 /78

  • Stayed: June 2012, traveled as a couple
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Thank brendaken386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2012

i returned from bellacasa in june and i had an amazing time!! Not to far from the nightlife! foods ok but apperntly all turkish all inclusives are not great. People complaining about stairs well it says on the description. Met loads of nice staff!! we will be returning in september.

Room Tip: i would recomend a suite.
  • Stayed: June 2012, traveled as a couple
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1  Thank wales_yolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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