Booked this holiday for myself and teenage son after reading all the rave reviews on trip advisor, we were one of the first groups of the year and after been shown our apartment in the early hours which was probably the furthest away and up a steep uneven path, we quickly unpacked toiletries and a few clothes before deciding to go and explore the bar and surroundings, shut all the doors and away we went. After an hour we went back to room and went to open the bathroom door , no way could we open it , phoned down to reception, phone not working my son ran down and explained to the manager (who understood very little English) what had happened., he and a collegue spent 40 mins trying to open door but lock was faulty so no joy, anyway he made us sleep in another apartment for 1 night until he could get someone to fix it, but had to keep original room and go back to it in morning, very annoyed and tired by this time.
Lunchtime food was good as long as you were the first in as I don't think the Bain Marie to heat the food was working, breakfasts and evening meals were poor, alot of the guests went out to eat elsewhere, we should'nt have to do this as we paid all inclusive, also am an animal lover but dont appreciate cats in the restaurants as we are eating !!!
Had to ask for clean towels and toilet rolls for room and when room was cleaned it wasnt done until very late afternoon,the rooms especially the kitchen looks good on photos but there was no equipment all bare, not even clothes hangers.
The 2 bar staff were lovely and if it hadnt of been for them and the camaradarie of fellow guests I really think I would of come home earlier.
I think better comunication from management and focusing on guests real needs is what is required at Club Amarissa.
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