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Reviewed June 23, 2018 via mobile

Its a very nice hotel , the animation teams are active and staffs very nice dealing especially mr ramazan also the guest manager her name mrs Aydin she is dealing very kind and helpful .
Refards the foods very good and delicious there is variable type of food but we have a suggestion aftr 9 pm if serve anack food

Date of stay: June 2018
Trip type: Traveled with family
Thank Dana Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeteErsan, Genel Müdür at Ersan Exclusive Resort & SPA, responded to this reviewResponded June 25, 2018

Dear Dana,

Thank you very much for taking the time to write such kind compliments relating to your recent stay at Ersan Exclusive Resort & SPA. I was very delighted to read your review and that you had such a fantastic, relaxing stay with us.

We look forward to welcoming you again in the near future!

Kind Regards,

Mete Uskudarli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2018 via mobile

I was there with my wife 7 Days in June 2018. Everything it was Great-eating,drinks,service but The best drinks in hotel serve Özgür in lobby bar- the best guy in hotel- very smiling ,nicely and friendly. For me is The best hotel in Bodrum :)))

Date of stay: June 2018
Trip type: Traveled as a couple
Thank Marcin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeteErsan, Genel Müdür at Ersan Exclusive Resort & SPA, responded to this reviewResponded June 22, 2018

Dear Marcin,

What a nice topic. A huge thank you !!!

Thrilled to read that this very special occasion of yours was so magical and I could not be happier that the Team excelled in making your stay so special. I look forward to welcoming you back.

Kind Regards,

Mete Uskudarli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2018

We stayed for 3 nights at Ersan and must say that the property is gorgeous.Everything from check in to check out works very well.The staff are hard working and friendly.Its an all inclusive hotel so be ready to have lots of food and drinks on your trip.They have a lot of variety such that even a vegetarian can have choices throughout the day.
Its a good hit with kids due to the mini club,aquapark,kids pool and icecream .at night the entertainment team ensures that there is a different themed night everyday which is quite good.Watersports at an extra charge are also available and can also get a photoshoot done at a cost.What didn't work was our phone in the room even after reminding three times.The hotel was at full capacity so I will let it pass.Overall a good property with good ameneties drinks and food.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank agarwalarti05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeteErsan, Genel Müdür at Ersan Exclusive Resort & SPA, responded to this reviewResponded June 20, 2018

Dear Agarwalarti05,

Thank you very much for posting a review following your holiday at Ersan Exclusive Resort & SPA.

We are pleased to read that you have had a fantastic time with us and enjoyed the service from our amazing team, the excellent food and most of all, enjoyed your experience. You are absolutely right, the foods & drinks are really beautiful and the view is stunning. Our F&B service team are very happy that they were able to deliver an exceptional service

I have shared your kind words and compliments with our team. Once again thank you very much and hope to welcome you back soon

Kind Regards,

Mete Uskudarli
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2018 via mobile

It was a great holiday with my (9 year old) son. I am very grateful to the staff for the attention, service and assistance.
I thank Ramos for the professional work - we always felt the attention. All reception team are professional employees.
Food was fresh, good, delicious and varied. Great service.Room was clean and room service was good.
The staff of Aqua Park are responsible for their work - they are always pay attentive to the children.I recommend this hotel for families or couples. Here you will have fun with the company of friends, too.

Date of stay: June 2018
Trip type: Traveled with family
1  Thank adijav1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeteErsan, Genel Müdür at Ersan Exclusive Resort & SPA, responded to this reviewResponded June 20, 2018

Dear V AiDa S,

Warmest greeting from Ersan Exclusive Resort & SPA !

Thank you very much for your recent stay with us at Ersan, we are so delighting to know how you are enjoying your stay with us and thank you very much for sharing your experience stay with all your friends and family.

Looking forward to welcoming you back in nearly future

Kind Regards,

Mete Uskudarli
General Manager

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Reviewed June 17, 2018

We stayed here for a one week holiday with a few other families. To start with, we were very impressed with the smoothness of the check-in, bearing in mind it was 3am. We had made a small misjudgement on our choice of room, which was a great size but had our two kids, 10 & 16, sharing a double sofa bed (we'd assumed there would be a single bed & a sofa bed besides our double). They weren't able to sort this at that time, but it was fixed by the next night, which I would say is as fast as is practicable in most parts of the world, thanks to some chivvying by our Thomas Cook rep, Debra. The main part of the hotel, where our room was, has been recently refurbished, and has a very modern feel to it, with concealed LED lighting everywhere and lots of shiny marble. Our room also looked very modern. The TV is concealed within the mirror so you can't see it if it's off, and the bathroom had textured walls and some very moody amber LED lighting. Perhaps not the best for make-up or shaving but very swanky nonetheless. The Air-Con worked very well, even on a moderate setting. Our eldest kept turning it off in the night because she was 'freezing'. We had a view of the restaurant garden terrace from our balcony, not very private for evening drinks but very quiet after 10pm. The main pool is fine for older kids but has no shallow end so not the best for toddlers. There is a kid's pool by the water park, and this is where all the family friendly accommodation is located. Only about half the water slides were working for our visit, but I got the impression they would start to run them as the season progresses. They have minimal lifeguards on these so you will need to supervise your smaller children. The beach, which is fine gravel rather than sand, is quite narrow in places, but it runs along all the length of the resort, and there is raised decking and terraces all along that length too. The staff work tirelessly to provide food from dozens of national cuisines all day long. It was quite sad to see that some guests didn't seem to appreciate the effort they were all going to. We only ate in the main buffet every evening, but we usually received drinks service to our table, and there was always one or two stations doing grilled fish or chicken as required. Likewise at breakfast, you could generally get eggs any way you want, with fresh omelettes and pancakes being made to order. The only thing we didn't like about this was how busy and jostling it was, but that's nothing to do with the hotel, more to do with dozens of people who haven't woken up yet shuffling about and not paying attention to queues etc. We think the Ersan staff do a great job of looking after everybody so they definitely have our appreciation!

Room tip: Avoid pool view rooms with low numbers - they'll be nearest to the terrace, where noisy drunk people smoke before bed.
Date of stay: June 2018
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank Momof2MK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeteErsan, Genel Müdür at Ersan Exclusive Resort & SPA, responded to this reviewResponded June 18, 2018

Dear Momof2MK,

Warm Greeting from Ersan Exclusive Resort & SPA..

Thank you so much for taking the time to share your experience during your stay with us at TripAdvisor. It is truly rewarding to read that you have a memorable stay. We felt so grateful having such a great review from you and we cannot wait to welcome you back home to Ersan Exclusive Resort & SPA

Once again, thank you Momof2MK

Best regards,
Mete Uskudarli
General Manager

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