I had the worst possible experience while staying at this hotel. First of all, when I made the booking, they charged my credit card for all the 3 nights I was going to spend there. When I checked in, the guy at the reception was very arrogant and unfriendly. The room was small and smelled of stale smoke - even my suitcase smelled of stale smoke when I got home from my trip. Before going out, I opened all the windows and the door to the balcony, so fresh air could come in; however on my return in the evening, the room still smelled horrible. The bathroom is just a little bit bigger than the size of a shower cabin. There is no bathtub or shower curtain whatsoever so when you take a shower there is water everywhere, you can virtually swim in the bathroom. Although situated close to the centre, the neighboring area is like a market for selling cell-phone and tobacco, is very dirty and seems unsafe at night. Other hotels in the area appear to serve as brothels. The WiFi stops working in the evening (happened to me on both days I stayed there) and starts working again only late in the night. But the cherry on top of the cake was when one of my best friends from Turkey wanted to come up to my room. He was not allowed to come up. I asked for an explanation, but the older guy at the reception became extremely rude and was not even answering my questions. He even pretended he did not understand me ("No understand. Little speak English."), although before this incident he had no problem understanding me or speaking English. I have stayed in several hotels in Turkey and throughout Europe and it NEVER was a problem to receive guests in my room. I asked to speak to the hotel manager, because that's not the way they should treat their guests. I mean I was not staying there for free, I payed for the hotel so I have some rights. I expected to be treated with respect. He told me the manager was not there and I should come later. I returned a couple of hours later and the manager was still not there. The receptionist told me I should come again at 5 o'clock. I came AGAIN and the answer was "Manager not here. Maybe tomorrow". I suppose the receptionist did not even bother to let the manager know I wanted to speak to him. I told him if the manager was not there tomorrow morning, I would call the Police and the Romanian Embassy, because I was not going to spend another night there and wanted my money back, so I could book another hotel for my last day in Turkey. Shortly after that I received a phone call to my room from the manager and he agreed to reimburse me. So I booked another hotel (a night there cost me just 5 euro more that at Mithat hotel), but you really cannot compare it. The room was a lot nicer, bigger, a lot cleaner, more modern and the staff is very cheerful and helpful, willing to go an extra yard to help their guests. When I checked out, one of the guys at the reception drove me to a good baklava shop nearby to do some final shopping, then to the bus station to catch the bus to the airport. I really appreciate that, especially since it was for free.
- Official Description (provided by the hotel):
- Hotel Mithat offers comfort and secure accommodation opportunity at the Ankara city center with super budget prices. Customers with their families are mostly welcomed since they do not need to spend time for searching a better place. At the walking distance there is a lot of restaurants and recreational areas like Turkish bath, Museums, Castle of Ankara and modern shopping malls. Hotel Mithat is supplying high quality services by reasonable prices to her customers with her well-educated stuff. All the rooms have nice sight seeing of Ankara. All rooms have bath, direct phone, TV. Breakfast and room services are available for 24 hours. ... more less
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