we had someone did the footwork on finding a clean hotel in quezon city to be nearby the relatives.
the crowne plaza being a new hotel was chosen for us.
check in was fine, the first time around.
we flew to boracay after being there for 3 days, there were no incidents till we got back from our trip.
when we arrived after 4 days away, we we're treated as if we never stayed at the hotel before.
coming back from a trip around 2pm, i did not have sufficient philippine money and the desk requested we pay a deposit before giving us a room. not what you would expect from any hotel being a return guest
then i told them to hold our credit card and NOT USE IT while i get them cash.
instead of being checked in and eat lunch after 2pm.
i had to go to the mall to get cash converted to pay them.
they went ahead and used the card and resulted in the card being held up.
we had to call the bank in the USA to clear up the mess the front desk made.
they also REPRIMANDED us for ordering outside of their hotel for food delivery.
we left in a hurry.
i guess u have to be a rich first class guest to stay here and they sure made us feel we shouldnt be there
so we transfered to the edsa shangrila.
on a great note, the concierge was great, the room service was great, it was only the front desk and operator that we thought was lacking.
- Official Description (provided by the hotel):
- Crowne Plaza Manila Galleria soars into the sky above the bustling Ortigas. Step into the opulent, light-wood Lobby and staff will take care of your luggage. You can head straight to your stylish room, with high-speed Internet, or check emails with wireless Internet in the Lobby's Agenda cafe. You can ask the Crowne Meetings Director to tailor our 15 meeting rooms, all with wireless Internet, to your needs. Host receptions for 1,500 people in our sumptuous Grand Ballroom or invite colleagues to a boardroom. A staffed Business Centre is at hand. ... more less
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- Also Known As:
- Crowne Plaza Manila Galleria Hotel Quezon City
- Crowne Plaza Quezon City
- Galleria Manila Crowne Plaza