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“need lots of improvements”

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Crowne Plaza Manila Galleria
Ranked #5 of 63 Hotels in Quezon City
south san francisco,ca
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“need lots of improvements”
Reviewed February 10, 2006

we had someone did the footwork on finding a clean hotel in quezon city to be nearby the relatives.

the crowne plaza being a new hotel was chosen for us.

check in was fine, the first time around.

we flew to boracay after being there for 3 days, there were no incidents till we got back from our trip.

when we arrived after 4 days away, we we're treated as if we never stayed at the hotel before.

coming back from a trip around 2pm, i did not have sufficient philippine money and the desk requested we pay a deposit before giving us a room. not what you would expect from any hotel being a return guest

then i told them to hold our credit card and NOT USE IT while i get them cash.

instead of being checked in and eat lunch after 2pm.

i had to go to the mall to get cash converted to pay them.

they went ahead and used the card and resulted in the card being held up.

we had to call the bank in the USA to clear up the mess the front desk made.

they also REPRIMANDED us for ordering outside of their hotel for food delivery.

we left in a hurry.

i guess u have to be a rich first class guest to stay here and they sure made us feel we shouldnt be there

so we transfered to the edsa shangrila.

on a great note, the concierge was great, the room service was great, it was only the front desk and operator that we thought was lacking.

  • Stayed January 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank rustysprockets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manila Galleria

Property: Crowne Plaza Manila Galleria
Address: Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Quezon City
#4 Luxury Hotel in Quezon City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Manila Galleria 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Crowne Plaza Manila Galleria soars into the sky above the bustling Ortigas. Step into the opulent, light-wood Lobby and staff will take care of your luggage. You can head straight to your stylish room, with high-speed Internet, or check emails with wireless Internet in the Lobby's Agenda cafe. You can ask the Crowne Meetings Director to tailor our 15 meeting rooms, all with wireless Internet, to your needs. Host receptions for 1,500 people in our sumptuous Grand Ballroom or invite colleagues to a boardroom. A staffed Business Centre is at hand. ... more   less 
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Also Known As:
Crowne Plaza Manila Galleria Hotel Quezon City
Crowne Plaza Quezon City
Galleria Manila Crowne Plaza

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