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“Best recommended for best location”

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Crowne Plaza Manila Galleria
Ranked #5 of 63 Hotels in Quezon City
Male
Level 4 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Best recommended for best location”
Reviewed July 31, 2013 via mobile

If you are travelling from the other islands and wishes to have a quick glimpse of the city, CP Galleria is a very good option. It's closest to airport, saves up a lot of time. Philippines souvenir items and food court just beside the hotel. Rooms comfortable with no issues with water heater and AC.
Downside is the service. You can definitely determine the fake smile in between conversations, among other points.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cuyappi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Crowne Plaza Manila Galleria, responded to this review, October 1, 2013
Dear Valued Guest,

Thank you very much for staying with us and providing time to share your experience on TripAdvisor.

We are truly grateful for your recommendation. Our hotel’s location is indeed an advantage for our guests, as we are surrounded by different shopping destinations such as Greenhills Shopping Center, Megamall and Tiendesitas. The hotel is also directly to Robinsons Galleria making it convenient to squeeze in last minute shopping.

Regarding our service, we are saddened knowing what happened. Please be assured that it is not our intention to make you feel that way. I guarantee you upon your return the warmest smiles will automatically greet you as soon as you enter our lobby.

Looking forward to your return
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839 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (173)
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English first
Haymarket, Virginia
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 29, 2013

This hotel is a first class facility located in the Ortigas area of Manila. The staff was helpful, friendly and professional. The facility itself was clean and well maintained. There was a variety of excellent dining facilities on site. The hotel is adjacent to a large shopping mall offering additional eating and shopping opportunities. A good choice for the business traveller to Manila

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Crowne Plaza Manila Galleria, responded to this review, August 7, 2013
Dear Valued Guest,

Thank you for your wonderful feedback and for staying at Crowne Plaza Manila Galleria.

It is pleasing to read that you had a wonderful experience in our hotel. It is good to know that our dining facilities and strategic location has been advantageous to your stay. At Crowne Plaza Manila Galleria, we strive to give guests like you the highest quality of service you deserve.

Looking forward to having you again and making us your choice in your next travel needs.

Best regards,


Felipe Gotor
Executive Assistant Manager
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Michigan
Level 4 Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed July 26, 2013

Room is of reasoable size, bathroom was large and included many necessities. It has a tub and a shower.The room has a choice of coffee or tea and plenty of items to make it. The bed is large and the room is has all the necessary items. Employees are helpful and pleasant. The problem is that it takes a long time to get to the airport especially during the rush hour. Internet is not free.

The building has connected access to a large shopping mall and another hotel.

It has the same problem I found in shangri La in Kuala Lumpur that it used the same tour company where they use cars which are expensive. There is no shuttle service to the airport or to the hotel which means one has to either use the hotel car or a taxi either of which is expensive. I am not sure that which so much traffic ceongestion no one has decided to start a shuttle service.

Finally, there is no information bouth at the airport to help traveller guide through the option of how to get to anywhere. Obviously, the hotel has nothing to do with it, but the hotel association can help either support or create one.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mgtprofessor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Crowne Plaza Manila Galleria, responded to this review, August 7, 2013
Dear Valued Guest,

We appreciate your views for our hotel. Thank you for letting us know.

We're also glad to know that you find our rooms and room amenities pleasing and that guest service with regards to the staff our good. Please know that we have noted the points you've mentioned especially with regards to the Internet, shuttle service and traveler guide. We'll use these points as we make improvements for the hotel.

Hoping we can host your future travel needs.

Best regards,

Felipe Gotor
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level 5 Contributor
55 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 10, 2013

Perfect Location next the mall, where you can shop and all the restaurants. All the hotels facilities and exceptionally good, specially the gym. Very welcoming staff’s, all speaks good English. Beds are comfortable and all international TV channels were available. It was a nice touch to keep some fruits inside the room.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kamaleesan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Crowne Plaza Manila Galleria, responded to this review, August 7, 2013
Dear Valued Guest,

Thank you for your wonderful review.

We are pleased to know that our room and hotel facilities have met your expectations. In Crowne Plaza Manila Galleria, our goal is to give our guests the most comfortable and memorable stay.

We're looking forward to your next visit.

Best regards,

Felipe Gotor
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, null, Hong Kong
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 7, 2013

I needed to use a hotel for a couple of days, with little access to the outside world and good facilities, so I could host some business meetings and interviews. I found all this on the 19th floor of this hotel. I booked rooms on this floor, which admittedly are a little steep in price, but given the fact the room rate included exclusive use of a lovely lounge on the same floor that had breakfast, daytime snacks and evening (unlimited) drinks included, it was completely worth it. We also got free use of a board meeting room on the same floor gain, which was ideal for my meetings. The staff up there couldn't have been more friendly, never did our coffee cups or wine glasses go empty. So in 48 hours, I accomplished a lot of things, while eating well, sleeping well, without needing to even get on the elevator down to the lobby.

Stayed June 2013, traveled on business
Helpful?
Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Crowne Plaza Manila Galleria, responded to this review, July 28, 2013
Dear Valued Guest,

We are grateful for the review you have given and for choosing to stay with us. Kindly know that we welcome each and every views of our guests.

We're also glad to know that our facilities - from our Club Floor which is specifically for guests who wanted exclusivity, to our Club Lounge which caters to guests in the Club Floor - have been beneficial to your business trip. Our goal is to help you accomplish the things you need with the highest quality of service and facilities.

We'll be happy to welcome you back in Crowne Plaza Manila Galleria.

Best regards,

Felipe Gotor
Executive Assistant Manager
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Level 4 Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed July 5, 2013 via mobile

Good that it's adjacent to the mall and at the center of the metropolis. Their bathroom is great though the shower is far from the tub. There was some body odor (that doesn't smell good obviously) left on the chair. You have to pay for your wifi. It doesn't seem to be a practical way.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thinkerthird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Crowne Plaza Manila Galleria, responded to this review, July 22, 2013
Dear Valued Guest,

We thank you for your review as we give importance to them. Kindly know that we have taken into consideration your feedback, the items mentioned are definitely not the type of service we want you to experience in our hotel. Rest assured that we are continually striving hard to achieve guest satisfaction.

We hope you would still give us the opportunity to make your future stay a more pleasurable one.

Best regards,

Felipe Gotor
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level 4 Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 5, 2013

I choose the hotel as it was fairy close to where I had a business meeting. I takes approx 40mins to airport as someone else has also written. Checkin was not so smooth, full payment was requested on arrival - something that is not so normal. Normally my card is just bloked for extras.
I had booked a King size bed and was told it may not be available and was also told that WIFI was payable even though it was stated a free on my booking.
I eventually got everything that I had requested and that was also stated on my reservation.
The room was quite large, it was slightly dated. I choose to eat out as the hotel is directly linked to the shopping mall and there is plenty of restaurants to select from.
Gym was good.
Will choose a different location next time.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuniperJack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Felipe_Gotor, Manager at Crowne Plaza Manila Galleria, responded to this review, July 9, 2013
Dear Valued Guest,

We thank you for your feedback as we give importance to each of our guest experiences. Know that reviews like yours are taken into consideration and will be our guide as we continue to strive to create service worthy of your recommendation.

We hope that you will give us an opportunity to serve you better on your next stay.

Best regards,

Felipe Gotor
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Manila Galleria

Property: Crowne Plaza Manila Galleria
Address: Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Quezon City
#4 Luxury Hotel in Quezon City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Manila Galleria 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Crowne Plaza Manila Galleria soars into the sky above the bustling Ortigas. Step into the opulent, light-wood Lobby and staff will take care of your luggage. You can head straight to your stylish room, with high-speed Internet, or check emails with wireless Internet in the Lobby's Agenda cafe. You can ask the Crowne Meetings Director to tailor our 15 meeting rooms, all with wireless Internet, to your needs. Host receptions for 1,500 people in our sumptuous Grand Ballroom or invite colleagues to a boardroom. A staffed Business Centre is at hand. ... more   less 
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Also Known As:
Crowne Plaza Manila Galleria Hotel Quezon City
Crowne Plaza Quezon City
Galleria Manila Crowne Plaza

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