My boyfriend has been here several times and has tried several hotels closest to Araneta Center already. he prefers staying close to the Center because this is where I work and also because it is also convenient for shopping, dining and entertainment. He decided to stay at Fernandina Suites because after seeing the website and reading about it's facilities, we found it quite to be better. Actually it was the idea of having kitchen /cooking facilities in the suite which enticed us since I would have wanted to cook for him knowing he is a little picky when it comes to food.
We arrived at the hotel around 7 pm and checked in immediately. It was quick and we were ushered to our room in no time. Though the room was properly made up, they missed providing us with the flannel sheets. we had to remind front desk the following morning to send us a flannel sheet. During our stay, we also expected to enjoy buffet breakfast everyday but for the first 3 days or so, the hotel just sent us two breakfast options to choose from and that these will have to be delivered to our room because there was a function at the restaurant. The buffet breakfast was one of the perks which enticed us to stay at the hotel but it was so disappointing not to enjoy these for a number of days. Then there is the issue of dirty dishes that needed to be picked up from our room. Since we were compelled to eat breakfast in our room there are dirty dishes to take care of. However, we had to call the restaurant to pick up the dirty dishes because we did not call them it will stay in the room until we do. Once we asked housekeeping if they could take the dirty dishes away but they told us we had to call the restaurant. Where is customer service here? The least they could have done was take the dirty dishes to the resto right? Then there were a couple of time when we asked for our room to be made up but they seem to take the dirty towels away but forget to replace these. Again we had to call front desk to ask for the towels. Also there was a time when we were not informed that another function was being held at the restaurant. We made our way to the resto to enjoy our daily buffet breakfast only to find out there was no place to sit and that the room was set up for an event. We skipped breakfast altogether and went out to eat instead but feeling disappointed and a little pissed off.
ANother matter that was disappointing was upon knowing that though the sute had a kitchen, we had to shell out an extra P300/day so they can set up the stove and provide us with the cooking facilities. we were staying for 9 days and my boyfriend opted out saying that it would be too much and that we were not going to cook all the time anyway.
I think the redeeming factors of the hotel are it's spacious rooms. We liked the idea of having a separate living room, a balcony and a dining table and a bedroom. Also the free massage for 2 every two nights stay was a very nice perk. Although we suggest the hotel allow guests to set schedules early on since the slots are rather limited. We tried asking for a schedule the day before but they advised us to set the sked the following morning, only to be told when we went to front desk that all the slots were filled out. Sigh...
Overall though we liked the size of the room, we think the hotel needs some service in terms of service. Maybe housekeeping and the resto can coordinate and also ensure that rooms are completely furnished and maintained. Don't forget the comforters and towels. They may sound trivial but they spell a big difference esp with very seasoned and picky travellers. Also, advise guests regarding functions and the availability of the resto way ahead of time. Also trying to expand the breakfast buffet menu would be a great plus.
- Official Description (provided by the hotel):
- Set in the heart of a dynamic business Center, Fernandina 88 Suites Hotel is a few steps to all that Quezon City's Araneta Business and Shopping Center has to offer, such as Rustans department store, ShoeMart, Farmer's Market, Fiesta Carnival, Araneta Coliseum and many international restaurants which are all in the neighborhood. Banks, theaters and transportaion are all close at hand. ... more less
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- Also Known As:
- Fernandina 88 Hotel Quezon City