We stayed here to attend a friend's wedding on Valentine's Day. Staff greeted us warmly and they are very friendly. They assisted us in carrying our bags even though we didn't ask to. And they always greet guests whenever they meet them. It's a very pleasant courtesy. When we got into the room, I was blown away how cozy and spacious the room is because the exterior or the establishment doesn't look that big. It's clean and the bed was perfect if you want to sleep and lie in after a day's hectic schedule. I love the bathroom especially the bath tub. It was divine. Breakfast is at the 6th floor at the pool area. It was okay though I would like to have a more wide selection of meals. Food was average. What pleased us is that we had to check out late due to hair and make-up and preparation for the wedding. They assisted us all the way. Serving us quick bites in our room as we are running late and they didn't even charge us extra even though we checked out late. The staff really went above and beyond in accommodating us and making sure that we are comfortable and we are not hassled. Especially one their staff, his name is Lance, I would commend him for the exemplary customer service he gave us. I will definitely book my next stay at this hotel. If you want excellent customer service and experience superb Filipino hospitality, stay here. The experience is more than your money's worth. :D
- Official Description (provided by the hotel):
- The Philippine's first truly-Green Hotel in Quezon City. A warm nesting place that is - Modern yet Classic Tranquil yet steps from vibrant entertainment Environmentally Responsible, yet Luxuriously Carefree, Global yet truly FilipinoWe open our doors to our pioneering guests who share our commitment for environmentally sustainable luxury. With each stay and use of the deluxe amenities at Cocoon, our guests are able to take part in an initiative to be environmentally responsible and make a positive contribution to the community.We redefine the pleasure of sleep and bath experience. And we strive to establish sustainable relationships with our guests through sincere, warm, and nurturing service befitting a genuine Boutique Hotel.Cocoon Boutique Hotel - where Luxury is Responsible. ... more less
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