We stayed with our family for a couple of days and we prepaid the booking with specific requests such as baby beds, etc., months ago.
When we arrived, surprise, no babybeds available, they said they only have two babybeds for the whole hotel, for 160 rooms. And families in the Philippines have no children ???
After talking to the manager for 5 hours and the unprofessional staff who are even telling lies about the situation and what they do or don't do they provided a solution.
Unfortunately the same happened again a couple of dats later when we requested for something special.
Only positive that can be said is that Eastwood village is quite a good and new place for shopping. Lots of good restaurants and cafes in this area.
No service is better than THIS service!
And this for average 9000 PHP per night ???
Better go to any of the international Hotel Chains.
- Official Description (provided by the hotel):
- The second Richmonde Hotel brand rises at the heart of Eastwood City, the first urban community east of Manila developed by leading real estate developer Megaworld Corporation. Bearing the name of this pioneering live-work-play enclave, Eastwood Richmonde Hotel completes the township's mix of office and recreational establishments and answers the lodging needs of business and leisure travelers in the metropolis, not to mention the hotel requirements of residents and corporations in the locality. ... more less
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