We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Horrible Experience” 1 of 5 bubbles
Review of The Sulo Riviera

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
The Sulo Riviera
Ranked #55 of 63 Hotels in Quezon City
Ban Krut, Prachuap Khiri Khan, Thailand
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Horrible Experience”
1 of 5 bubbles Reviewed April 15, 2013

The Sulo Riviera Hotel in Quezio City is a rip-off. Prices are not what they advertise and they can't wait to get their hands on your credit card. It was there for three hours. only until I could make other arrangements and get out of there, and they charged my Amex $120. They outright lied about their Business Center, saying that it is open 24 hours. (They probably meant WiFi was available 24 hours) but they closed at 6PM just when the rest of the world is opening up! I couldn't even get a desk lamp for the table/desk in my room as I would have needed to do some work in the evening. No amenities, whatsoever and my room was - would have been had I stayed - in a shabby wing where they stacked old furniture. The swimming pool was closed for a publicity shoot! Staff are catatonic at best, sly at worst. Don't stay there.

  • Stayed March 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank ByronBales1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

169 reviews from our community

Traveler rating
    71
    31
    27
    14
    26
See reviews for
41
23
14
69
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Tokyo, Japan
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed March 12, 2013

this place has a lot of potential especially with its recent renovations. too bad they focused on aesthetics and completely forgot about service,
front desk staff were too busy looking at their computers and chatting among themselves, we had to call their attention when we want to ask something.
so also went to banquet sales to talk about the event we were planning. they were arrogant, possibly because we are a small party anyway.
at the price they are asking, we expected a better service.
better take your money elsewhere, the sulo staff will only stress you.
at that price, you can get better rooms and service at cocoon or luxent.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank kapihan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Quezon City hotels

Manila, Philippines
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 bubbles Reviewed January 19, 2013

I was part of a wedding party that checked in last December, and on top of the small, P 15,000++ suite room, they added the following charges:

P 1700 for a missing outdated local showbiz magazine
P 1500 for a missing plastic twig

When asked for a proof that these were indeed in the room before we checked in, they couldn't give any. Nor could they provide an actual pricelist for these "missing" items.

We could think of nothing but the hotel staff are taking advantage of the exhausted party by compounding these vague additional charges.

Caveat emptor. If you're going to check in here, make sure you get the staff to inventory EVERYTHING in the room before you check in.

  • Stayed December 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
12 Thank The_Spy_Goat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed December 19, 2012

I got an accident last November 29, 2012 when I attended the birthday party of my friend. I fall when I sat down on their sofa which unfortunately the cushion is not fixed (detachable), near the pool area. The back of my head hit against the decorative stone. I incurred 3 stiches laceration at the occipital area, and was treated at Capitol Medical Center. Imagine, they did not offer any help and all expenses was shouldered by myself.

I already sent them an incident report last December 6, 2012, but until now..... I did not receive any courtesy letter, which seems nobody cares to what had happened to me.

I was really disappopinted and very angry because YOU, people should take care of your clients!

  • Stayed November 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
10 Thank Edna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dossulo, General Manager at The Sulo Riviera, responded to this review, December 28, 2012
Warmest greetings from The Sulô Riviera!

Thank you for taking the time to give us your feedback. We are sorry to hear about the accident that had happened last November 29, 2012. The matter was taken seriously the moment it reached our office, concerned staff and departments were directed to immediately address the matter.

Please remember that during the time of the accident, first aid treatment was immediately given to you. On top of which, we made sure that you were accompanied by one our staff to Philippine Heart Center since it was a stone throw away from the hotel.

Also, we would like to inform you that the hotel do NOT allow horse playing while at the poolside. We want to reiterate that like any other public places, being mindful to one’s environment should and must be taken into consideration at all times to prevent accidents.

Nevertheless, we wish to express our sincerest apologies for the inconvenience that this caused you. We thank you for calling our attention to matters that will help us uphold and strengthen the highest standards of The Sulô Riviera.

We shall be looking forward to your next visits. Hopefully, the incident will not discourage you from future patronage of the hotel.



Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
Level Contributor
49 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 bubbles Reviewed October 3, 2012

If you are looking for a hotel in Quezon City, then this is one of the better options.

It is newly renovated so the rooms and facilities are much better than they were before under the old management.

There are restaurants and convenient stores near the hotel. Some rooms face the street. Expect to hear noise even in the middle of the night.

  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank percydcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed July 12, 2012

There are chairs at the front desk, and you will need them. First, check in takes an eternity and you have to read and sign the house rules. Basically, no fun allowed and please don't smile.

Check out takes another eternity and they send staff to check your room and the staff here is just so slow.

We were given a voucher for a free drink and waited more than 20 minutes for our beers, although we were the only ones in the bar.

They should allocate some staff from the entrance to do cleaning instead. After four nights, left overs from shaving the first morning were still visible around the sink. No new soap and the minibar is not refilled. Why?

Breakfast is ok, with good choices, which is the best I can say about this place.

Wifi in every room - but you have to pay and the clock starts ticking unstoppable at first log in.

  • Stayed July 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank JPharvest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EGL77, General Manager at The Sulo Riviera, responded to this review, September 6, 2012
Warmest Greetings from The Sulo Riviera!

Thank you for taking the time to give us your feedback.
We have taken this matter seriously and made sure that the department concerned has been informed to address this matter.
Once again, we apologize for any convenience that this might have caused you. We shall be looking forward to your next visits. Till then, thank you very much for calling our attention to matters that will help us maintain and strengthen the highest standards which The Sulo Riviera is known for… “Service beyond Customer Satisfaction”


Yours sincerely,

The Sulo Riviera Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed July 12, 2012

The entrance and interior design is very good and we expect that the service will also be the same .. but..we stayed 3 nights at this hotel. The housekeeping was not effective, maybe cleanliness is not the first priority. The bathroom floor has not been mopped, and it was dusty all over the place..We get newspaper only the first day , next day we have to ask it from the counter. We dont get a new shower and gel tube every day ..Its rains every afternoon but their there are no available umbrellas..Some employees are not so sensitive to the needs of the customers...I hope my comments will help the services of this hotel.

  • Stayed July 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Vivian A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Quezon City hotels
1.3 mi away
Microtel by Wyndham U.P. Techno Hub
1.5 mi away
B Hotel Quezon City
B Hotel Quezon City
#1 of 63 in Quezon City
4.5 of 5 bubbles 212 reviews
2.3 mi away
Brentwood Suites
Brentwood Suites
#13 of 63 in Quezon City
4.0 of 5 bubbles 92 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Luxent Hotel
Luxent Hotel
#6 of 63 in Quezon City
4.0 of 5 bubbles 306 reviews
0.1 mi away
Fersal Hotel Diliman
Fersal Hotel Diliman
#29 of 63 in Quezon City
3.0 of 5 bubbles 43 reviews
1.4 mi away
The Cocoon Boutique Hotel
The Cocoon Boutique Hotel
#2 of 63 in Quezon City
4.5 of 5 bubbles 436 reviews
Show Prices
Show Prices
Show Prices

Been to The Sulo Riviera? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Sulo Riviera

Property: The Sulo Riviera
Address: Matalino Road, Diliman, Quezon City, Luzon 1100, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Quezon City
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #55 of 63 Hotels in Quezon City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Sulo Riviera 3.5*
Number of rooms: 71
Official Description (provided by the hotel):
The Sulo Riviera is a historic landmark hotel in Quezon City with 71 spacious and tastefully appointed guest rooms, 3 restaurants and 10 functions rooms. The hotel is conveniently located at the heart of Quezon City and is a stone's throw away from major commercial and business establishments as well as top government offices and agencies. Reserve now at The Sulo Riviera Hotel in Quezon City and get instant confirmation online. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, ACCOR and Priceline so you can book your The Sulo Riviera reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Sulo Riviera Hotel Quezon City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing