I stayed for two nights in March 2013. Not so impressed with this property.
The interior of the rooms is in need of a refresh. Not shabby, not no so impressive either for a luxury hotel. One of my pet peeves is having a electric kettle and no plug adapter to use it (the cord was European style and the outlets are US style). Luckily I brought my own adapter. Also, on the desk there is only one empty electrical outlet - these days many travellers carry a lot of devices and I expect a few empty sockets to use or charge multiple devices.
The area around the hotel is quite dodgy, with a lot of hostess bars right across the street. In the evenings, the lobby was full of the bar customers taking girls up to their rooms. I don't think this kind of environment would be good for families.
I also noticed that one half of the building seemed to be blocked off and I could see laundry hanging inside the units - some of the rooms appeared to be under renovation and some appear to be occupied with long-term residents.
The staff in the executive lounge were friendly enough, but some basic service was absent. During happy hour, the three of us had been sitting at our table for 10 minutes and were not served while the table next to us was being offered refills. We had to go out of our way to get their attention to serve us. After we finished some tea and snacks, our empty cups and dishes were there for quite a long time and we had to ask twice for the table to be cleared off as we needed the space to work. However, on the bright side the staff were friendly and served us after we told them.
During my stay, the pool was under renovation but to be fair I was informed on the website and also with a follow-up email after the booking. They did offer access to pool at the nearby Diamond Hotel (looks like a two star property).
I'd only stay here again because of the location was near to our business meetings - otherwise I'd choose somewhere else in Manila.
- Official Description (provided by the hotel):
- New World Manila Bay Hotel is a deluxe 5 star business hotel situated at the heart of Manila and in close proximity to the convention centers, shopping malls and historical attractions. Welcoming and spacious, the 376 guestrooms and suites are all designed with high ceilings and large windows to fully showcase the breath taking views of the Manila Bay sunset. Featuring four presidential suites where luxury and decadence meet, our full-time dedicated butlers attend to every smallest detail round the clock. Stay connected with WiFi in our guest rooms and restaurants or while enjoying a leisurely afternoon by our poolside featuring a 25-m outdoor lap pool, children's pool and Jacuzzi , all providing a tranquil escape from the bustle of Manila. Home to the award-winning restaurants in the city, enjoy perfectly prepared steaks at The Fireplace, authentic Cantonese delicacies at Li Li or visit Market Cafe for a truly international dining experience showcased through its live and interactive kitchens. Unwind at The Lounge over a refreshing cocktail or indulge at the Pastry Boutique offering a sinful selection of chocolates, pastries and cakes. Offering several leisure and entertainment facilities, pamper yourself with our signature treatments by visiting The Spa at Club Oasis or try your luck at the Casino-Filipino complete with two levels of executive floors studded with gaming and entertainment offerings. Choose from numerous event venues, tastefully appointed and fitted with technologically advanced equipment, making them an ideal setting for corporate meetings, weddings or any social events. ... more less
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- Also Known As:
- Hyatt Hotel Manila
- Hyatt Hotel Philippines
- Hyatt Manila
- Manila Hyatt