We have been in the Philippines for nearly 2 months and stayed at all sorts of hotels and this place by far had the worst customer service.
We were transferred from there sister hotel Lotus Garden Hotel due to renovations, which we had booked through agoda.
We tried to extend our stay by 2.5 days which is really only 4 hours for half price, but they then decided to charge us the full price not the price from agoda so we changed hotel.
On leaving they tried to charge for 2 sets of slippers which 1 had been opened, we protested and then on ringing house keeping decided only 1 had been opened we refused to pay apparently if you open them you own them.
The safe was locked when we arrived I asked for it to be opened it was still locked 2 days later.
We were very disappointed with this hotel and there customer service.
There are other places to stay in Manila for less money and better service.
- Official Description (provided by the hotel):
- City Garden Suites Manila is a Standard Class Hotel and an ISO 9001:2008 Certified in all aspects of its operations. One of the 3 properties under the City Garden brand, has emerged to be first-in-mind for hotels in the Philippines' capital city. The hotel offers top class accommodation with business character and elegant furnishings that provide guests value for their money. A great choice for business and leisure travelers who are seeking comfort, affordable rates and cozy ambiance that is so relaxing and refreshing. Every guestroom offers modern and up to date facilities and five star quality amenities bringing new dimensions in luxury and leisure. ... more less
- Reservation Options:
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- Also Known As:
- City Garden Hotel Manila
- City Garden Manila