My friend and I arrived at the hotel on 2 Dec 2008 at 10.30 am. We had to pay if we wanted to check in before 12 noon. Shampoo was not provided but had to be paid for. Two small satchets cost more than US$1.50. Since we paid a premium rate for the hotel room when we booked through a travel agent, we requested if they could give us the shampoo. No amount of pleading helped. They simply ignored us. Although they promised to call us when their supervisor returned at 9.30 pm so that we could speak with him about the shampoo, they never did. The bath towels in the room looked clean but did not smell clean. No drinkable water was provided. We had to go to the reception counter to get a flask of hot water ourselves.
The people of Philippines have always boasted that they are warm and friendly, but the staff at New Solanie Hotel fell far short of that standard. They are incompetent, unhelpful and unprofessional. I will never return again.
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- Also Known As:
- New Solanie Manila