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“Bad location, noisy hotel with unhelpful staff”
Review of Leez Inn

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Leez Inn
Ranked #10 of 74 Manila B&B and Inns
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Bad location, noisy hotel with unhelpful staff”
Reviewed November 6, 2013

Worst hotel I have ever been to. A lot of guests were leaving.before the end of their stay as the location is really horrible and the traffic noise is ridiculous.

One American guest kicked.down the front.door to the hotel when the staff refused to.refund him.

I had a.cockroach in my bed.and had to check out two nights early. I booked twin rooms x 3 and was given 3 x queen rooms as they had no twins left by the time I checked.in.

Hotel staff were not accommodating in helping resolve the mistake and.the.manager refused to come to the.Hotel as she was at home. She didn't.provide any solution to their mistakes.

I have a huge list of other issues but if you would stay at this hotel after reading my review, then that's at your own risk.

Ps. The hotel doesn't have an.elevator

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank johnnztf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paula d, Manager at Leez Inn, responded to this review, December 12, 2013
Hi John!

First, I would like to apologize for not being able to give you the twin beds that you have been requesting the night you checked in. However, please allow me to explain, as you have made a request for Queen beds when you made the booking, therefore, we reserved queen beds for you, but when you wanted to change to twin beds when you arrive at the hotel, unfortunately, on that day, all twin rooms are already fully booked.

As for the location, we are now providing vicinity map so guests can find the hotel easily since we are new, we just opened a couple of months ago, some taxi drivers are not yet familiar with the hotel name. But with the vicinity map, many guests are telling us that it is actually very easy to go around. Public transportation is actually available right outside the hotel doorstep, our staffs will be more than happy to give instructions.

With regards to the cockroach, we do pest control on a regular basis. As of the time of this writing, your concern was already raised to our housekeeping department to ensure such things will not happen.

As with the American that you are mentioning, the American kick the door because he is drunk that night, but he apologized the next morning and stayed for 3 more days. On the day of his check out, he said he had a wonderful stay, sure enough, he came back last week and stayed for another 2 nights.

Last but not the least, I am sorry for not being able to go to the hotel the night you check in, since we are just a small hotel, managers are not in the hotel 24 hours. But we answer the calls whenever the front desk call us to address the concern of the guests. In your case, as much as I want to, twin rooms are fully booked already at that time.

If you will happen to book with us again, drop us an email so we can reserve the twin room for you.

We hope to welcome you again in the future.

Yours truly,
Paula
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Additional Information about Leez Inn

Property: Leez Inn
Address: Nakpil Street corner Angel Linao Street, Manila, Luzon 1004, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #10 of 74 B&Bs / Inns in Manila
Price Range (Based on Average Rates): $
Hotel Class:3 star — Leez Inn 3*
Number of rooms: 32
Official Description (provided by the hotel):
Take a breather from the bustle of the city by staying at Leez Inn in Malate, Manila, Philippines. Offering one of the more affordable accommodations in the area, the inn offers travelers a comfortable and accessible retreat in Manila. Spend a night or two with us and see how practicality and sensibility converge in our rooms. Each one is a welcoming space that presents a peaceful setting bathe is cool blues and grays. Meanwhile, the services we offer may be basic, but they are provided with a level of professionalism as those found in luxury hotels. Our most noteworthy feature, though, is our prime location. Surrounded by historic tourist attractions and key places of interest, our modest inn stands along the popular Nakpil Street where many posh bars and restaurants are found. With all these indispensable offerings from Leez Inn, you can always expect that your visit to the vibrant capital will be a gratifying experience. ... more   less 
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