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Palm Grove Hotel (formerly Palm Plaza Hotel)
Ranked #39 of 110 Hotels in Manila
Reviewed June 21, 2013

I visited Manila and stayed at Palm Plaza for 2 nights last winter, and wasn't very fond of it. The room is a bit small, and thus not very airy. Plus, there is no breakfast which isn't much of a problem for me but there is no wifi in the room which was a huge problem. It's only accessible in the the main lobby, and each person is only allowed 30 minutes of free internet per day. I wouldn't be complaining if I was traveling somewhere remote or middle of nowhere, but given the hotel's location and size, I found it quite unacceptable. The customer service wasn't very friendly to boot. I wouldn't stay there again.

  • Stayed: September 2012, traveled with family
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Thank confused20s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded June 23, 2013

Dear Confused20's,

Greetings. I wish to thank you for your honest comments about your last stay at our hotel. We are currently taking your comments seriously and ' might consider offering free wi fi in our guest rooms as well. As to the courteousness and friendliness of all our staff, I am personally embarking on a 5 star excellence in Guest services training - to all our staff.

We take your feedbacks seriously and we wish to have to you with us - happy, satisfied and safe.

Thank you once again and we hope to serve you better in one of your future stays.


Sincerely,

Nilo Inocentes
Resident Manager

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138 - 144 of 250 reviews

Reviewed June 20, 2013

great location...affordable and very convinient...
very home-y...fees very comfortable,everything is provided...
room service,friendly helpul staff...feels like home...love it!!
near shopping mall and restaurant...transportation is accessible,
i have been going to Palm Plaza hotel for almost 12 years and i have no regrets
everything is worth it....

  • Stayed: October 2012, traveled as a couple
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Thank Leng G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded June 20, 2013

Dear Leng G.

It was nice hearing kind words about the hotel and your stay with us. We are sincerely humbled for your trust in sharing the positive and warm service at Palm Plaza Hotel through Tripadvisor.

We are aggressively improving our service, our image and your VALUE for money in ensuring that you and all our valued guests would continue to keep Palm Plaza Hotel in their hearts and minds as their 'home' choice for your visits to Manila.

Thank you very much.

Respectfully,

Nilo Inocentes
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 19, 2013

If you want a place to stay that will be convenient to all your activities, this will definitely for you. This hotel has a very strategic location which is only walking distance from the Robinson's Mall. There are also Mini Stops, fast food chains and restaurants nearby the area. Plus, I love the cleanliness of each rooms especially the bathroom. The hotel has clean facilities, friendly staff and great service.

  • Stayed: June 2013, traveled with family
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Thank HasshyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded June 19, 2013

Dear HasshyP,

Greetings. It was nice hearing kind words from you about Palm Plaza Hotel Manila. Feedbacks like yours make us work harder to make our hotel - a more fitting home for you and all other guests during their stay here in Manila. Please visit us again during your next trip to Manila. We'd love to welcome you back and make your next stay an even better one for you.

Again, maraming salamat.


Sincerely,

Nilo F. Inocentes
Resident Manager

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Reviewed June 11, 2013

Great location near Robinson's Mall. Starbucks too. Was so nice to run out for a quick bite and some coffee. Room was clean, fairly quiet. Internet access, room service, friendly and helpful staff. The in-house massage was a huge treat after a long flight.

Room Tip: Make sure you ask for preference on smoking/non-smoking.
See more room tips
  • Stayed: May 2013, traveled solo
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Review collected in partnership with this hotel
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded June 12, 2013

Dear Karen,

As Palm Plaza Hotel's new Resident Manager, I and my entire team wish to thank your kindness in sharing your experience while staying with us in your recent trip to Manila.

We are currently embarking on our 5-star excellence guest services program to ensure that you and all other beloved guests feel more safe, secure and comfort at all times - with us.

Thank you once again and 'hope to have you with us on your next trip/stay in Manila.


Sincerely,

Nilo Inocentes
Resident Manager

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Reviewed June 5, 2013

I have been going to Palm Plaza hotel for the last 12 years, and I travel to Manila and other tourist areas about 4 times year. It is easier travel to and from international airport with airport transfer for a reasonable charge. I love it is always clean, hotel personnel from front desk, room service, housekeeping and bell boys are friendly and efficient. It is located half a block from modern Robinson mall where you can get food of any cuisine- thai, middle east, Vietnamese, Singapore, Starbuck, French bread and coffee, movie houses. fast food.
It is 3 blocks from the American Embassy and 2 blocks away from Roxas Boulevard where one have a morning walk along famous Manila Bay. There is a free 30 minute internet each day of stay, but hope management will give free unlimited internet. Free internet is a major attraction for budget traveler.
I recommend this hotel for any traveler looking for a clean, convenient and courteous staff. And when you are traveling outside Manila and intend to go back to Manila, you can store your luggage for free while you are out of town.

AL Bascos/ Chicago, Illinois

  • Stayed: May 2013, traveled on business
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Thank Chicagotraveller138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded June 12, 2013

Dear Mr. Al Bascos (ChicagoTraveller),

Greetings from Palm Plaza Hotel Manila (Philippines). Receiving your feedback through Tripadivsor truly makes our teams' hearts smile at the satisfaction and comfort which we were able to provide during your stay with us.

I look forward to the times ahead during your next stay here at the hotel and 'would try our very best in delivering th 5-star guest service which we are currently espousing for my whole team.
Agai, thanks for your kind words and do keep safe in your travels all over.


Respectfully yours,

Nilo Inocentes
Resident Manager

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Reviewed June 5, 2013

The hotel is old but decent and is just a few minutes away from the US embassy (5 minutes), the international airport (15 to 30 minutes even on the weekdays), almost every Philippine bank (BPI, BDO, RCBC, Unionbank, Metrobank, etc), and the Robinson's mall where you can grab your necessities, have meals (if you don't like the hotel food) or watch a movie,get a haircut, get a massage, etc.

What I love about this place - location, 4 fluffy pillows instead of the usual 2, 4 hand towels, a foot towel, thick bath towels, a semi-full mini bar--some hotels only provide a fridge with nothing in it. The standard room's ref contains juices, water, chocolate drink, chocolates bars and dried mangoes.

They provide 24/7 free use of internet at the lobby , just in case your tablet won't suffice and you need a bigger screen or if you're keyboard-dependent. The business center is at the lobby, where the 2 pc's are, but I'm surprised to learn that they don't have a printer. That's right. I had to go to a cafe at Robinson's mall to get the e-ticket printed out.

The staff are very honest. My girlfriend left her bag -- which had her passport-- after having breakfast and they called it in a couple of times to make sure that we claim it. Although a couple of them don't see motivated at all to help. Once, I asked for a weighing scale for us to check the baggage weight and one of the staff brought out the baggage weighing scale. We were waiting for him to load up the bags but he just left. Not sure if they weren't trained to assist women with heavy bags, or that guy was just plain rude.

The daily rate comes with a plated breakfast. Not buffet, but they allow you to choose from their breakfast offerings. I recommend their tapa (rich-flavored, tender, marinated beef strips with fried rice, pickled papaya (atsara), two eggs. You can also have either fruit juice (it tasted like canned juice, though) or cofffee.

The room itself has enough space, cleanliness I'd say is 6 out of 10. They provide complimentary soap only. The bathroom is okay, although I saw some molds on the shower curtain.

Also, I'm not a fan of their eagerness to clean the room without the guests in it. No one rang in the morning while we were there or asked us if it's okay that they clean it while we're not around. Nothing was missing, they didn't touch the desks where the gadgets were, but I just don't like not knowing someone will be in the room without us knowing.

We were on the 5th floor and the noise from the bars outside can really be heard inside the room once you turn the TV off. But then again, it's a small price to pay if you want a good location at an affordable price.

Room Tip: Maybe the rooms in the 7th floor and up are quieter
See more room tips
  • Stayed: June 2013, traveled on business
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Thank ViArboleda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded June 6, 2013

Dear ViArboleda,

Greetings from Palm Plaza Hotel Manila,

Thank you for sharing your insights about your recent stay with us. As the hotel's new Resident Manager, it is my firm desire and commitment to listen to guests' experiences such as yours as my invaluable tool for making your stay as comfortable and safe as much as possible.

In fact, some of your inputs shall be coursed directly in my future programs to ensure your better satisfaction in the times ahead.

The printer, the housekeeping service, the bellman assistance, your best choice of room for your privacy are all taken into account.

Again, I thank your for your concerns and kind words about our hotel.


Sincerely,

Nilo Inocentes
Resident Manager

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Reviewed May 30, 2013

Great hotel in Ermita. Good Staff.
Very well kept, clean, maintained.
Good prices available if you book early.
Caddy corner to Robinson's Mall, which is good for typical shopping and it has agreat selection of restaurants.

WiFi in room is only free for 1hr perday. You then need to goto lobby to use WiFi. This was very annoying for 2013.

Room Tip: 2nd floor is good because it is an easy walk up/down the staircase. The elevator on rare occasion i...
See more room tips
  • Stayed: May 2013, traveled as a couple
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1  Thank islandsoft_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
globalfriend, Manager at Palm Grove Hotel (formerly Palm Plaza Hotel), responded to this reviewResponded June 1, 2013

Dear Islandsoft_2010,

Greetings. It was really nice having you as our guest during your frequent stays in fun-filled Philippines. At Palm Plaza Hotel Manila, we take your comments seriously - so we may find more and more ways in improving our hotel for each guest's comfort, safety & security.

Rest assured that the entire management and staff of the hotel continuously work as your 'team' in making Palm Plaza Hotel a better part of your fun Philippine stay on your next Manila stay.

Sincerely,

Nilo Inocentes
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palm Grove Hotel (formerly Palm Plaza Hotel)

Address: 524 Pedro Gil Corner M. Adriatico St., | Malate, Manila, Luzon 2004, Philippines
Location: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #39 of 110 Hotels in Manila
Price Range: $51 - $70 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palm Grove Hotel (formerly Palm Plaza Hotel) 3*
Number of rooms: 134
Official Description (provided by the hotel):
Palm Grove Hotel (formerly Palm Plaza Hotel) is manage by Transway Hotels Group Corp; located at 524 Pedro Gil Corner M. Adriatico St., Malate Manila. A few minutes away from Robinsons Place Midtown Mall. ... more   less 
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Also Known As:
Palm Plaza Manila

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