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“Good but could be alot better”
Review of The Manila Hotel

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The Manila Hotel
Ranked #5 of 108 Hotels in Manila
Certificate of Excellence
Brisbane, Australia
Level Contributor
58 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Good but could be alot better”
Reviewed April 24, 2013

Stayed at the Manila Hotel for 5 nights in April and although happy with my stay was not blown away by any means.. I stay in Manila several times a year always in Makati but due to availability of my preferred Hotel I chose this instead and to be honest have mixed opinions overall.

There is no doubt this is a lovely Hotel the sheer fact it is over 100 years old and still operating is a testament to the place, the hotel is filled with old world charm and lovely architecture (Vaulted ceilings, wooden accents) etc but apart from the Pool and gym that have been renovated the rest needs a serious face lift and in my view is not a true 5 Star Hotel at present. The marble flooring and hallway carpets are out dated (Torn in places) and the fittings and furniture in the rooms are also showing their age in particular electrical outlets. But the most annoying part for me was the location; it is just too far away from everything including main Shopping areas and good restaurants. Robinsons Mall is very close and is an ok mall but there are no high quality stores as is the famous Ermita strip if you are into that sort of thing but besides that everything else is a considerable distance away.. I booked a suite room with views over Rizal Park but changed after one night see below. Rate included buffet breakfast and free internet and chose this resort after reading the other reviews on Trip Advisor. Check in fast and hassle free.

Location The Hotel itself is located opposite Rizal Park on Roxas Boulevard which is a mass of traffic and noise. Avoid this if you are a light sleeper as the windows and frames in this place do not block out any sound AT ALL, I actually moved rooms after one night it was that bad. Close by are the H2O Hotel and Ocean World which give an alternative dining option albeit mediocre. There is a 7 Eleven about 300M from the Hotel and is the only place nearby where you can get snack food and drinks etc.

Rooms - Suite rooms are huge and well maintained with separate living and sleeping areas and lots of space. The living area has a large Flat Screen TV, a small fridge, 3 piece couch setting, dinner table and chairs, business/writing desk complete with stationary box (yes there was complete with staples, tape, ruler, highlighter pens x2 and some paper clips). Power outlets throughout the room were old and not very well maintained and there were very not enough of them and had to unplug lamps just so I could plug in my laptop. Bathroom was just ok, the clothes cupboard was old and my room only had a shower bath. Toilet and bidet in separate area which I found rather odd…. Soap products were of good quality and also tooth brush and paste and floss etc and nice touch indeed. The bedroom had small table and tub chair and make up table and mirror if that’s what you call to accompany the very comfortable King size bed and nice firm pillows. Another flat screen TV and iPod docking station next to the bed an added bonus!

Dining – Lots of options at the Hotel and all the food here was good. Buffet breakfast was quite outstanding with huge selection of choices nothing was missing here both hot and cold and the buffet dinner was also excellent. In room dining was also good, I don’t normally eat in my room as the food in most hotels is quite average but was worthy of a mention here.

Recreation facilities – Great Pool c/w swim up bar and kids pool, with plenty of deck chairs and was never crowded. I spent most of my time here and enjoyed it. Mornings are best as the afternoon tends to cloud over a touch. The hotel gym was excellent and on par with the some of the best Hotel gyms I’ve seen. Plenty of free weights up to 40kg and load of cardio machines, squat rack, bench press everything you need. There was a steam room and spa for both men and ladies upstairs in the change rooms also.
Resort Spa is very good but expensive as you would expect at a Hotel of this caliber but well worth the $$.

Transport/Parking/Laundry – Valet parking is available but not sure of the cost, but I doubt any tourist drives here anyways. Hotel entrance and parking area is heavily guarded and security is tight, there are Dogs at the entrance and all cars entering are checked. There is a scanner inside the lobby. Transfer was hassle free. Free Shuttle bus leaves every 2 hours up to 8 pm i think. I used it twice to go to Robinsons Mall but then realized it was almost quicker to walk back and enjoy the exercise. I had my laundry cleaned here and the price was high as with most hotels but not overly expensive. I did return two articles because they were returned to me unwashed...

A few negative comments all age related I assume.
No hot water had to call twice maybe three times, sometimes it worked sometimes it did not.
Fridge in room was small and did not cool well.
Conditioner was extremely noisy and had to set on lowest setting to be functional
Room extremely noisy on Roxas side. Windows extremely thin and frames etc are severely corroded to the point that you can’t open the windows at all in some rooms.

All in all I enjoyed my stay here but I just felt the service was not as good as other similar rated Hotels in other parts of the world. I also felt that age has definitely gotten the better of this grand old lady. Service was good but not outstanding but the food and recreation facilities are excellent and that would probably sway me to return here in the future but only just. I think I would probably still choose Makati over this when next in Manila

Room Tip: Chose a Suite room with Bay views if you can afford it, they are way bigger and better!
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  • Stayed April 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank Derek1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Mandaluyong, Philippines
Level Contributor
175 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 18, 2013

After graduation of my sister in the same hotel we checked. Food is great and rooms are very pleasantly good. We stayed in a good room and just overlooking the bay. Though it was short, we enjoyed the pool.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank nEoR3n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 16, 2013

The price was bit high but the value of your stay is unforgettable because of the historical value of the Hotel, plus with a great service, except for a congested location due to traffic outside the hotel. A lot of public functions are held in their Fiesta Pavilion.

Room Tip: Ask for the rooms facing the Luneta Park Area.
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  • Stayed April 2013, traveled with friends
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Helpful?
1 Thank mikedennis_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
177 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 326 helpful votes
Reviewed April 5, 2013

The last time we've stayed in this hotel was 2005 of December and it was an aging building with only the tradition and reputation were what it keep her going...Now, after 8 years, the hotel just had its all around renovation and it getting so strong--- it made a complete turn into a very positive progress of patronizing their guests...The famous Breakfast Buffet just got better and staffs are more cheerfully friendlier and courteous...Way to go guys and let us preserve our country's tradition...

Room Tip: If you want to watch the sunset then the rooms that facing the Manila Bay is the best!!!
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank anaklakay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cainta, Rizal, Philippines
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 4, 2013

The first time I came to see the Manila Hotel, I was really awed by the massive and classic design that make up the hotel itself. There are huge ballrooms to hold conventions and hundreds of rooms to accommodate thousands of people as well. Security is quite tight so rest assure that you're safety is in good hands. While for parking spaces, you get it for free if you're booked in the said hotel. But you have the option to park it outside the open space fronting the hotel and pay only a minimal fee. Parking is indeed ample for everyone.

The only downside is how their booking system works. We booked our rooms months before the said event and even tried to confirm our booking a week before the day itself to avoid delays and conflicts. Unfortunately, as expected, among the number of rooms we booked, one appeared to be missing and they were demanding that we pay for it again if we want to avail of the reservation. And of course, we have to make the necessary clarification just to ensure that we get for what we paid for. And fortunately we did.

Lastly, upgrade please. Certain facilities really need upgrade. Manila Hotel used to be the pillar of our country where Presidents and other high-end guests are housed when they are on vacation here in Manila. Try to win them again and you can.

Room Tip: Superior Deluxe Room appears to be highly recommended for a picky traveler and quite affordable too...
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  • Stayed January 2013, traveled with friends
    • Value
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Helpful?
2 Thank Sherrylyn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandaluyong, Philippines
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 2, 2013

I stayed here for free because of our convention. I love our hotel room!!! definitely, 5 star! Nice view of Manila Bay and newly renovated swimming pool.

I am not sure how much is the hotel room but would definitely stay here again

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank aTouristLawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
Level Contributor
108 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed March 31, 2013

This is an old historic hotel. It used to be a grand place where society's elite comes to be seen and hang out. The architecture of the lobby is still nice but the interiors and the decors doesn't match the elegance of the place. The details of the place needs major refurbishments already. The pool, gym and cafe ilang ilang was upgraded and has a newer modern look which is not really matching with the gothic, legendary look of the entrance and lobby of the hotel. The service is ok but not oustanding. I think the service and staff needs more refinements and professionalism if they will class themselves as a five star hotel.
The rooms they said was newly refurbished but it does show some wear and tear already. Some of the cabinets look old and where just re-painted. The bed is good and still have its firm foam on it. The showers were good but it looks worn out and sometimes the rain shower won't work. The TV controller is not functioning too well and sometimes it works and other times it doesn't and the keypads are all worn out already.
I would say that this is an ok hotel, bordering a 4 star just because they have some newer amenities like the gym, cafe ilang ilang and pool. But on the other hand very unprofessional and unpolished staff plus some old structures and unmatching decors that you would find from 3 star hotels or motels.

Room Tip: Ask for rooms facing the manila bay. HIgher floors better.
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  • Stayed March 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
1 Thank bidaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Manila Hotel

Property: The Manila Hotel
Address: One Rizal Park, Manila, Luzon 0913, Philippines
Location: Philippines > Luzon > Metro Manila > Manila > Walled City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 108 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:5 star — The Manila Hotel 5*
Number of rooms: 510
Official Description (provided by the hotel):
Manila Hotel embodies a rich tradition of elegant living, fine dining, and gracious service that goes back over 97 years. Here the city celebrated its most important events. Here the world’s personages held court and left their mark. At once, ageless and historic, Manila Hotel has always been everything a hotel should be: comfortable and gracious ... more   less 
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