I have travelled the world and the service received at the Pan Pacific Manila is THE BEST without question. Everyone is very respectful, courteous and no request was denied. I was made to feel welcome during my entire stay.
The room (with king bed), had a work desk, comfy bed (pillow menu available and super soft sheets) and decadent bathroom (with soaker tub if I wanted). Ample storage, tastefully decorated and clean. I received a lovely plate of sweets on my first night (to welcome me), including a couple of phone calls asking if I needed anything. And the butler service was fantastic. My only comment on the service though. I was awoken at 7:55 AM by a knock on the door. It was the butler asking if I needed anything (no because I was sleeping!) If you don't want to be disturbed, just set the 'Do No Disturb' light on your door.
The room service was fast and food delicious. The breakfast buffet - WOW! This was included in my room rate and what a selection. Fantastic and tasty.
Watch the taxi drivers - they sometimes don't reset the meter to zero from the last fare.
The location (Malate) is good for the business traveller. I wouldn't likely bring my family for a holiday, based on the location of the hotel. It is a bit 'gritty'. In general (and not just at the Pan Pacific), there are armed guards, metal detectors and K-9 dogs (bomb detection) which may be a little off putting for some. Having said that, I never felt unsafe but you do need to be sensible and careful. Especially when walking. There are no sidewalks and cars have very little street etiquette.
Filipinos are beautiful people - very hard working, appreciative of what they have and I am always glad to visit. Every opportunity I have to tip, I do.
- Official Description (provided by the hotel):
- Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more less
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- Also Known As:
- Pan Pacific Manila Hotel Manila
- Manila Pan Pacific