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“fine all around experience”
Review of Pan Pacific Manila

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Pan Pacific Manila
Ranked #1 of 109 Hotels in Manila
Certificate of Excellence
Edmonton, Canada
Level Contributor
59 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“fine all around experience”
Reviewed May 8, 2012

A clean hotel, very well appointed rooms, friendly efficient staff. This hotel has everything I needed in a hotel. Food was good, not cheap, but quite a good variety. I opted for the included breakfast buffet, and am glad I did. The hotel wasn't cheap, but fairly priced given the overall quality. I don't know if the location is great, it is close to the harbor which is nice, but I don't know if there is any good or better location anywhere in Manila. There are certainly a lot of worse locations. I would recommend this for a tourist or business traveler. It would be a real snob who wouldn't be happy here.

Room Tip: go for the harbor, rather than city view. opt for the breakfast buffet, a bit pricey but a good star...
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank theonebob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AubreyAda, Manager at Pan Pacific Manila, responded to this review, May 13, 2012
Dear Valued Guest,

Thank you for choosing Pan Pacific Manila and for sharing your encouraging reviews.

We are pleased to know that you had a fine stay with us. We are glad that you enjoyed the buffet breakfast and found it a good value.

Thank you for recommending us and we hope to see you again soon.

Sincerely,

Aubrey Ada
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (173)
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Montreal
Level Contributor
222 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed April 29, 2012

Stayed over the 2011 Holidays.
The hotel is nice, clean and the location was good as there is a Mall nearby.
This was our first time in Manila. We wanted a luxury hotel. Its not a 5 star as they say but a good 4 star with some nice touch. My only 2 complaints are 1. Our flight arrived earlier than expected but still early in morning. Pan Pacific hotel reservation had confirmed days inadvance that we could acces our room free of charge, the chech-in insisted on charging us 90usd to access the room at 9:30 am. Even if the room was ready, the other alternative was to wait 2 ours in the restaurant or pool area to avoid the charge. After a 12+hours red eye flight, you want your
room. The room was relatively small but comfortable. The restaurant had an amazing 360 degree
view. Cocktails and food was good. The breakfast buffet was endless and tasty.
The hotel was attached to a complex with restaurants. The Chieese and Japaneese were good. The best was the Sushi counter on the first floor. The coffee shop made good lattees. The massage parlor, altough it seemed rundown had very good therapist. The foot massage was great after a day of walking in the city. The Karaoke bar looked like a front for a Bordelo, so we did a lap and didn't feel like we could commit to a spot in the bar so we left.
Second complaint, although the Concierges were very attentive, helpful and all, it was a bit exhasperating when each time we asked about a market or bargain malls that they would stair, sigh and not recommend for us to venture there. It became annoying as we have traveled to Asia many times before and are comfortable in large urban cities. That said, we abided by the advice, put safety first but were disapointed because Manila, from what we saw, looks more like a European or even Latin American city than an Asian Metropolis. Manila is not the place to shop, Mall of Asia is really for locals or tourists with kids. Greenhills mall was fun, like a giant flea
market filled with gadgets.

Room Tip: Rooms facing the pool seemed a little quieter, as the hotel is in a busy area.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Globetrotter_411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AubreyAda, Manager at Pan Pacific Manila, responded to this review, May 13, 2012
Dear Valued Guest,

Thank you for staying with us.

We have read through your review and we are happy to know that you generally enjoyed your stay. We have noted your comments about the early check-in and the recommendations from the Butler. We have passed on your very constructive feedback to the Management Team and the Butlers to look at opportunities to improve.

We hope that you will come back and stay with us again on your future visits to Manila.

Thank you very much.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed April 27, 2012

For years, we used another hotel in Manila. This trip, we decided to try something different, and found the Pan Pacific in the same neighborhood. What a pleasant surprise!

The Pan Pacific is located in Malate, which is not exactly an upscale area, but has pretty good shopping and dining options, and lots of local colour. There is a large, modern mall complex about one block away, and lots of smaller shops and restaurants. I walked all around the neighborhood at night, with cameras, and never felt unsafe.

The hotel itself is nicely decorated, and the rooms are fairly large, clean, and comfortable. The bed was excellent - very comfortable, with a variety of pillow types laid out. There is a hotel restaurant on the 21st floor, and a number of concession restaurants inside the attached dining complex. The hotel restaurant offered a good selection of local and international dishes, and everything we tried was well prepared.

But what makes this property special is the staff. From the time we checked in, every person we met called us by name. Everyone was warm, friendly, and professional. The butlers (concierge) were very knowlegable about the local area, and always on the spot with recomendations. Thea, in particular, helped me plan a great day around town on my day off from work. I had a problem with the television, and the engineer arrived quickly to make the minor adjustment.

Check in and check out was quick and efficient. The hotel offers good value for money, and a very comfortable stay. What more can one ask for?

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SBP_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AubreyAda, Manager at Pan Pacific Manila, responded to this review, May 13, 2012
Dear Valued Guest,

Thank you for finally trying our Hotel during your recent stay in Manila. We are glad that you were pleasantly surprised with your stay.

We completed our room renovation last year and we are happy that you liked your room. Thank you you for the recognition of the service of our Butlers, most especially Thea. She is really a gem. We have passed on your comments to the entire Management Team and the rest of the Butlers to inspire them more to give only their best.

We hope to see you again very soon.

Thank you very much.

Sincerely,

Aubrey Ada
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 18, 2012

This hotel is fabulous. The staff on reception were great as we were checking in, providing us with cold beers at the same time!! The lobby is spacious, clean and modern (slightly weird that they have a sniffer dog at the entrance though, but he was very courteous anyway!).

We only stayed here one night, but the executive rooms are well worth the extra money. Great views over the city, as well as a massive sunken bath which overlooks them. I was almost tempted to spend the evening in the bathroom rather than go out and see Manila.

The hotel is fairly central, and there are a few bars close by. The street bars sell very cheap beer (around 40p a bottle), so it's nice to be able to get drunk on the price of one pint in London.

The beds are really comfy and they even provide a 'pillow menu' - something I've never seen before!

Would definitely stay here again.

Room Tip: Choose an executive room for great views over Manila.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AubreyAda, Manager at Pan Pacific Manila, responded to this review, May 13, 2012
Dear Valued Guest,

Thank you for staying with us and for sharing about your pleasant experience during your recent stay in our Hotel.

We are glad that you liked every aspect of your stay and you noticed our pillow menus. Our aim is to personalize the service and caring that we provide our guests and the pillow menu is just one of the ways we try to give our guests options and choices so they will be more comfortable and at Home.

We sincerely look forward to your future visits.

Thank you.

Sincerely,

Aubrey Ada
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haywards Heath, W.Sussex, England
Level Contributor
31 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 10, 2012

This hotel is truly beautiful. Staff are friendly and helpful. You are greater with a welcome drink which is nice, we went for the White wine, which was delicious, and needed after our journey there.

The room is comfortable, bed extremely comfy. Bathroom is nice, with a tv in there, for bath time watching! A nice powerful shower. Nice luxury toiletries provided.

The pool area is lovely, hot tub as well as a main pool. The pool bar was good, but they had run out of most things by the evening and we were not allowed to order from the downstairs bar.

We did not eat at the hotel, as we thought it was a little pricey, but the mall area adjoining the hotel had several nice restaurants, a great Japanese which was reasonably priced and a coffe shop where you can get a great value hot breakfast.

Main negative is the area. Really awful at night time. We felt quite unsafe at night. We were accosted many times by beggars who would not leave us alone, and were tricked into going not a girly bar by someone saying it was a steak and lobster restaurant! We had to laugh!

There is a good mall nearby, but was not open during our stay.

Hotel airport transfer is expensive - get the hotel to order an airport taxi at half the price, or a normal taxi at even less!

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Becaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AubreyAda, Manager at Pan Pacific Manila, responded to this review, April 25, 2012
Dear Valued Guest,

Thank you for spending your summer vacation with us.

We are glad to know that you had a memorable stay over the summer holiday. During our room renovation last year, we have made our rooms fore functional and contemporary so our guests can continue to enjoy the comfort and warmth that our rooms are known for.

We have taken note of your comments about the availability of the drinks at the pool as well as the improvement needed in our vicinity.

We hope that you will give us the opportunity to be of service to you again on your next trip to Manila.

Thank you very much.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Europe
Level Contributor
104 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
Reviewed April 8, 2012

Positives:
Clean spacious room
Nice swimming pool
Friendly staff
Efficient airport transfer
Negatives
Breakfast food was cold- either air conditioning too high or buffet heating too low
Long wait for check out -it is also not polite to loudly tell the guest that the room has to be checked first before check out process can be completed. Makes yoi feel like a criminal!
Loud music from disco or club ( better to choose a room with bay view to avoid this)
All in all a hotel to be recommended

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank melita1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AubreyAda, Manager at Pan Pacific Manila, responded to this review, April 25, 2012
Dear Valued Guest,

Thank you for staying in Pan Pacific Manila.

We are happy to know that you enjoyed your stay and you liked our room, the swimming pool and the friendliness of our Butlers.

However, we have also noted your comments about the breakfast, the long wait and the improvement we can do at check-out. We have shared these comments to the relevant managers for proper attention and action. As for the noise from the nearby establishment, we are monitoring them weekly so as to avoid disturbance to all our guests.

We sincerely hope that you will come back and visit us once again.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidenhead, UK
Level Contributor
513 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 387 helpful votes
Reviewed March 30, 2012

Room 2022 - 3 nights.

A good size room, a very comfortable bed, and nioce and quiet. Good air con. Safe, with tea and coffee facilities. Iron and board. The room had a good bathroom, lots of hot water and a nice jacuzzi bath. Good TV with a wide choice.
Service was excellent from check in to departure. The swimming pool, I found OK - biggest issue is that there is no locker at the pool, not a good area to change (a toilet) and nowhere to keep your clothes.
There is a 7/11 store across the road - good value to buy cool drinks, etc, rather than high price mini bar.

Breakfast very good on level 21. Good vue, good food and good service.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank expectant customer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AubreyAda, Manager at Pan Pacific Manila, responded to this review, April 3, 2012
Dear Valued Guest,

Thank you for staying with us and for taking time to share your memorable experience with us.

We just completed the renovation of our rooms last August 2011 and we are pleased to know that you enjoyed your room. We have noted your comment about our swimming pool and we will certainly keep that in mind when we do some enhancements in the swimming pool area in the future.

We certainly hope to see you again in the first and only Butler Service Hotel in the Philippines, Pan Pacific Manila.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pan Pacific Manila

Property: Pan Pacific Manila
Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manila
#1 Luxury Hotel in Manila
#2 Romantic Hotel in Manila
#2 Family Hotel in Manila
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pan Pacific Manila 5*
Number of rooms: 236
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
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Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

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