We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great place for a Proposal”
Review of Pan Pacific Manila

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Pan Pacific Manila
Ranked #2 of 109 Hotels in Manila
Certificate of Excellence
Manila, Philippines
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great place for a Proposal”
Reviewed August 15, 2011

We had a stay here last Aug 13 for one night only. I had the proposal here for my girlfriend. Pacific lounge is very spacious which also gives you a view of the metro. There's also a romantic spot at the gazebo wherein I had the proposal. They also serve a variety of food that will definitely satisfy your taste buds.

We also had a great stay in our room. We couldn't ask for more. It's clean, well lit and away from noise (we're in the 20th floor). There's a comfortable bed and a single sofa with foot rest and clean carpet. A big LCD screen tv with cable. There's also a clean bath tub in the comfort room which we loved because instead of taking a dip in the pool we have another option here.

The butlers are very diligent and nice. They never forget to greet us whenever we walk pass them.

We definitely love the place and everything was quite the exprience. We now have an option whenever we want to stay in a hotel around Manila.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank mmendoza0106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMasselin, General Manager at Pan Pacific Manila, responded to this review, August 17, 2011
Thank you so much for taking the time to post your wonderful comments. I will personally share your message with all our Bulers and management group. It is a great feeling for us to know that we have created such a memorable experience for you and your loved one. We look forward to welcoming you back very soon to your Home here in Manila. Warmest wishes Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,240 reviews from our community

Traveler rating
    703
    402
    83
    30
    22
See reviews for
191
330
172
341
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (177)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level 4 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 14, 2011

The main issue we had with this hotel was the airport transfer. It was nice enough once you managed to get it arranged but arranging it was really a pain. We had to wait for 45minutes before our transfer arrived due to a miscommunication by their phone reservations officer. Similarly, there was a slight confusion on our transfer back as well.

That aside, the service was good and the room was decent and what you will expect of Pan Pacific hotel. The location was good, with japanese restaurants all around - particularly liked Jojoen which was just next door. Casinos just next door, clubs, KTV all nearby, and Robinsons shopping mall within walking distance. The staff were also friendly and polite. Might want to note that the wifi can only be connected for 24hr each time then you would need to sign in again. If you need to check your email, the internet/ computer. business centre is chargeable at 10peso per minute. Overall not too bad apart from the transfer and internet usage which left a bitter taste.

Room Tip: Maybe get those not too near the lift as the walls are not too sound proof.
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank BabyJ_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 4 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 13, 2011

i have stayed at pan pacific many times,they have butler service,the room are large,clean an serviced everyday by your butler,the staff are very friendly an happy to talk to you,the buffet breakfast has great ,also they have cocktails an food at night on the 20 floor..plus its so close to so many great restaurants,also its only 5 mins walk from an bars all with in walking distance, also its only 5 mins walk to robinson shopping mall an for about 100 pesos in a taxi your close to many other malls,plus its only 10 mins walk to manila bay.check this hotel out on the internet.

Room Tip: check the internet,or ring direct,for best rates
See more room tips
  • Stayed April 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank beven7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMasselin, General Manager at Pan Pacific Manila, responded to this review, August 17, 2011
Thank you so much for sharing your wonderful comments. I have already shared your positve feedback with our management group and all our Butlers. It is always rejoycing to read that we were able to create a difference for our guests.
We certaily look forward to welcoming you back again soon to your Home in Manila.
Thank you for your loyalty and patronizing our Brand.
Warmest wishes. Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed August 11, 2011

Breakfast room at top and breakfast itself was excellent.

The room itself was terrible. Carpet very warn and not something you would expect for a 5 star hotel. Not nice if you have a one year old. Noisy since we were near a lift.

Overpriced

  • Stayed September 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank cgbutton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMasselin, General Manager at Pan Pacific Manila, responded to this review, August 15, 2011
Dear Madam, Dear Sir,

Thank you very much for forwarding your very constructive comments with regard to your recent stay among us. I am sorry to hear that we didnot exceed your expectation nor createad a memorable experience on this occasion. Your comments are well noted. Nonetheless I am pleased to update you that our room renovation project has now been fully completed. Our rooms have been fully re-freshed and upgraded with the latest amenities. All soft fabrics and carpet have been changed and i hope you will return soon to us so you can truly enjoy our latest modern comfort.

We look forward to welcoming you and your family back in the near future.
Warmest Regards. Richard Masselin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 25, 2011

My wife and I were at the pan pacific for 2 nights in early July 2011. We arrived very late at night and I was glad that they were actually ready for us when we got there, by name! But more importantly the service was awesome, as was the security the whole time. given the location, that was actually quite important. The room was also great. Super spacious and definitely 5 star style.

We also went to the gym which was basic but had everything you needed, and was really quiet which was nice. Everything was super clean. They also had another gym downstairs that is open to the public. I didn't go because it looked super packed.

Another bonus about the hotel is that they are connected to a small plaza. On the third floor of that plaza they have one of the busiest poker rooms in Manila. I stopped by for a few hours when I was there and didn't even realize that it was owned by Manny Pacquia until he came out to play some pool! If you don't know him then this wouldn't excited you. But it was a great addition.

All in all, full marks for this place.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Tal3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AubreyAda, Manager at Pan Pacific Manila, responded to this review, August 3, 2011
Dear Sir,

Greetings from Pan Pacific Manila!

Thank you for sharing your memorable experiences about your stay in our property. It is truly rewarding to know that our efforts to provide memorable experiences are appreciated. We will share your recognition with our Butlers and the Management Team.

Greeting our guests by name is one of the many ways we show our guests that Pan Pacific Manila is their home. Also as a Butler Service hotel, we aim to personalise our service to all our guests.

Again, thank you very much and we hope to welcome you back to Pan Pacific Manila when your traveling plans bring you back to our city!


Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
philippines
Level 6 Contributor
58 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 22, 2011

Its a haven of comfort. I was dead tired when i arrived from the airport and the front desk people were just remarkable. They were so efficient. Checked in with no hassle. The room was so clean and comfy looking despite its showing of age but no matter, the hotel is under renovation. The bed was so comfortable, a double which was a relief. And the pillows!!! each bed has 3. Fruit basket consisting of 3 apples were placed in the room. The hotel's got a turn down service. My room was cleaned everyday, refilled the toiletries. The bath area was so clean too which is a plus for me. There's tv also in there. Quite nice! Breakfast was perfect. Lots of choices from asian to western cuisine.
Id bring my family next time.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank asensiblechic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AubreyAda, Manager at Pan Pacific Manila, responded to this review, August 3, 2011
Dear Madame,

It was a pleasure to have you as our guest. Thank you for the positive comments that you posted about our Hotel.

It is always an honour to receive feedback related to the quality of our service. Pan Pacific Manila joins me in thanking you for acknowledging our efforts.

We are almost finished with our room renovation and we would be pleased to have you again so you can experience our refreshed rooms.

Again, thank you for taking time to share your experiences with us.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 14, 2011

I just came back from the trip and i stayed at the hotel for 6 nights.
1) airport transfer - good, as soon as you got out of the customs there are a bunch of guys holding signs for the different hotels, the Pan pacific guy wasnt there so i had to go to the information desk and informed me that i should cross the street and go to the hotel lounge where i finally saw the guy. the driver was very friendly and courteous.. his name is will. he was the one who brought me to the airport and was really good.
2) houskeeping- everyday i would request for an early make up room since i work at nights and sleep during the day, they are very thorough and friendly.. i think theya re thhe best houskeeping guys and gal that ive ever met.
3) room service - food was ok, but the rm service guys are friendly.. no idea why they need a seperate guy to present the bill..coz now come to think of it i only gave tip for one guy.. i hope the butler gives it to the waiter.
4) bfast buffet - no complaints on the food since i dont really eat a lot.. i just wish the servers would be more attentive to my coffee cup.. as i can drink 4 cups in an hour. i like the dalandan juice too..
5) Mango tart - im a big fan of mangoes and i love this dessert i can eat it in one sitting.. no sharing please!
6) location - well, im used to staying at a diff area and this is the first time.. i wouldnt even dare go out at night.. maybe coz i was a female and travelling alone or im getting old.. i would only go out during the day and just a block away is the mall.. which si cool.
7) butler service - it was great. they have exceeded my expecations... the day after i arrived called in and asked for a last minute special bday cake to be delivered to my room.. the cake was awesome, chocolate moist cake.. yum.. One minor complaint, the day it was raining.. iwent down and i wanted to go to the mall. but ofcourse no umbrella.. so i asked the front desk if they can lend me one.. the guy said they only have 7 umbrellas.. i think he tried to go in the back and look for one.. but he said everything was out.. i just thought.. he would really help me out..coz ive read some reviews that has gone beyond the normal duties of the butler..anyway, ended up just staying in my room.. he didnt even offer to call me once there is one umbrella available.. oh well
8) value- theroom i was at was newly renovated, but i can hear drilling during the day.. the only time i found out about it was when i read other reviews and specirfically requested to be put on the higher floors.. which i was.. to drown the drilling sound while sleeping i had no choice but to turn on the tv..
anyway, thye price was too much i guess..it was the same amount of money i would pay at the crown plaza and the location is better, food is better, room is bigger.. maybe if it was 20 dollars cheaper thhen i wouldnt complain..
Now the question is, the next time i have a business trip would i go back? Maybe not my first choice.. but the people are great. the location i guess was a let down. but its not their fault.. but again, the cost was too high!

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
7 Thank CJEB0511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AubreyAda, Manager at Pan Pacific Manila, responded to this review, August 3, 2011
Dear Madame,

Thank you for the detailed and informative feedback about our hotel. We are happy that you generally enjoyed your visit. We will pass on your comments to our Housekeeping Team and to our pastry chef. The mango tart is our signature dessert and we are glad that you loved it.

We have taken note of your constructive feedback and we will share this with the rest of the Management Team as a tool to continuously improve.

We are almost finished with our renovation and we hope you can visit us again on your future trips to Manila.

Sincerely,

Aubrey Ada
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Manila hotels
Show Prices
Show Prices
Show Prices
Walled City
The Manila Hotel
The Manila Hotel
#5 of 109 in Manila
1,461 reviews
Hotel H2O
#11 of 109 in Manila
1,197 reviews
Show Prices
Show Prices
Show Prices

Been to Pan Pacific Manila? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Manila

Property: Pan Pacific Manila
Address: M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila > Malate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Manila
#2 Luxury Hotel in Manila
#2 Family Hotel in Manila
#2 Romantic Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pan Pacific Manila 5*
Number of rooms: 236
Official Description (provided by the hotel):
Pan Pacific Manila Hotel is the first and finest luxury hotel in the Philippines that delivers the promise of royal treatment by providing all guests with impeccable 'Butler Service' - a unique concept of consolidated services associated with the utmost personalised care. Located at the heart of the historical and cultural district of Malate in Manila, Pan Pacific Manila Hotel is just a short drive from the city's convention, exhibition and business centres. It is just 8 kilometers away from the Ninoy Aquino International Airport.A business hotel, designed to offer a comfortable abode to business travellers with its excellent facilities and service, it has 236 all-executive rooms and 7 spacious function rooms that cater to the accurate needs of the most demanding clientele.Pan Pacific Manila was recently recognised as the Philippines' Leading Business Hotel at the 2008 World Travel Awards. The hotel also ranked 44th in the Conde Nast Traveler Magazine's 2008 Top 100 Readers' Choice Awards for Asia Hotels. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Hotels.com, Booking.com, Ctrip TA, Expedia, Asiatravel.com Holdings, Agoda, Orbitz, Cancelon, TripOnline SA, Travelocity, Hotwire, Cheap Tickets, getaroom.com, Evoline ltd and HotelQuickly so you can book your Pan Pacific Manila reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Manila Hotel Manila
Manila Pan Pacific

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing