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“Very nice hotel...but no bath tub, seriously?”

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Sofitel Philippine Plaza Manila
Ranked #3 of 109 Hotels in Manila
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Very nice hotel...but no bath tub, seriously?”
Reviewed April 6, 2014

One thing I want to be able to do is get a hot bath after a whole day of walking, site seeing etc. So my room not having a bath tub is just a downer.

Other than the hotel was well maintained, friendly staff typical of a 5-star hotel. Room came with breakfast at the Spiral (was actually looking forward for it, with all the rave reviews that I've read), which in my opinion is nothing special. In short, its overrated. Food selection was good, you have filipino, some asian as well as continental choices. Cheese room was ok, unique, but just ok.

We took the cab for the most parts, since its not a common route for public transportation, some might like it that way, some don't. Never had a problem with it. To each his own.

It's like 5 minutes or less cab ride to Mall of Asia, which has a TON of shops and places to eat. If you are into early morning runs, this is perfect place for you. Really close to Manila Bay (as long as you don't mind the stench, not overpowering, but not pleasant either), plus CCP complex seems to attract a lot of joggers.

Close to CCP, PICC which features some shows. CCP was showing "Wicked" while I was there. Across from CCP, there's a shopping center which has some food selection including Jollibee.

Then there's StarCity, which is an amusement park.

All in all, stay was nice, very relaxing.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, April 7, 2014
Dear Valued Guest,

Bonjour Mabuhay!

Thank you for taking the time in sharing your insights on your recent stay with us and with the TripAdvisor community. We are glad to know that you had a nice and relaxing overall stay and also appreciated the friendly attitude of our ambassadors. However, we regret that there were some areas where we did not meet your expectations. You may wish to know that rooms with bathtubs are limited and will be subject to availability. Prior reservations are highly advised to be able to accommodate your request. Jogging maps, cold towels, and bottled waters are available at the Concierge Desk for your convenience. We aim to provide only the finest for our dear guests. Thus, we continuously strive to better our products and services. Your feedback enables us to assess where we stand and helps us develop the quality of what we provide.

We do hope to have another opportunity to show to you what the Sofitel brand is known for.

Kind Regards,

Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Baguio, Philippines
Level Contributor
25 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 5, 2014

Stayed in Sofitel a few times already, totally appreciate the details that they put in everything they do. Lobby flowers, the scent, staff change their uniform depending on the time of day and other small details that other hotels don't look into. It really makes a difference when the nity grity details are given attention though training of staff can still be improved staff. There are a lot of staff who are totally sincere and friendly but there are some who are just there to do their job period. There is a sense of security when in this place. Rooms are a bit small and bathroom can still be cleaned better. Breakfast at spiral is the best, no question about it, If you are a foodie just as I am, this is your breakfast haven.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank run_the_world00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, April 7, 2014
Dear Valued Guest,

Bonjour Mabuhay!

It is really nice to know that our guests appreciate and recognize the effort we put into making their stay memorable. Your comfort and satisfaction is our top priority; and in order to cater to this, we need to ensure that we provide only the best quality products and services.

Thank you for your compliments, our ambassadors will certainly be delighted to receive your praises and will be motivated to continue on striving for excellence. The TripAdvisor community will surely find your review helpful in their future travels. We also appreciate your constructive feedback , the points you have raised have been taken note of the departments heads concerned and will be taking appropriate measures to address the said concerns.

Spiral takes dining to a whole new experience through its 21 dining ateliers. Cuisines from different parts of the globe are masterfully prepared before your very eyes by our skilled chefs. We are very pleased to know that you consider Spiral to be a breakfast haven.

We look forward to having the pleasure of welcoming you back to once again be of service to you.
Kind Regards,

Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City, Philippines
1 review
Reviewed April 3, 2014

I loved my stay at the Sofitel. It was a relaxing & sweet weekend. I love the food most especially at the Spiral. They have the best waffles ever! When at the pool, try ordering melon shake at Sunset Bar, I'm sure you'll love it as much as I did. I also had a massage at Le Spa, also great! The lovely front desk officer (Nina) who checked me in even sent me beautiful complimentary cakes! Thank you! I'll be back soon!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
Thank allainef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, April 7, 2014
Dear Valued Guest,

Bonjour Mabuhay!

The travellers of TripAdvisor will surely find your review very helpful, though quite brief. We appreciate your feedback as this will certainly aid in motivating our staff to continue on striving harder for excellence. It is really nice to know that you enjoyed the food selections at Spiral, particularly the waffles, the melon shake at the Sunset Bar, the massage at LeSpa, and the assistance extended by Nina. Thank you for your compliments and I will share this with the rest of the team for the job well done.

We look forward to having the pleasure of being of service to you again soon.

Kind Regards,

Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suzhou, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 3, 2014

I am a big fan of the ACCOR brands for their consistent high quality but AVOID SOFITEL MANILA! Check-in takes 15 min as staff tries to sell upgrades, food,SPA...rooms need renovation.slow service-rollaway bed took 3 reminders and 5 full hours(!) to deliver.great pool, but changing rooms are better in your municipal bath... restaurants noisy-better go to MOA for a decent meal.security staff not only searches bags for bombs but also for "illegal" own food and drinks-you are supposed to buy them through the hotel only. internet speed somewhat slow-better use your mobile 3G account

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Sven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, April 8, 2014
Dear Valued Guest,

Bonjour Mabuhay!

Your review is important to us as it points us to the areas where we need to make changes to improve on guest satisfaction. We appreciate that you took time in sharing this with us because it is only through our guest’s feedback that we are able to develop and maintain the quality of our products and services.

It is with regret to know that your recent experience at our property was not to your satisfaction. We aim to provide only the best for our guests and it makes us sad that your expectations were not met. Please be assured that the management is looking into your areas of concern to make necessary adjustments to improve our products and services.

It is our hope that we will have another opportunity to show to you the Magnifique experience that the Sofitel brand is known for.

Kind Regards,

Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 30, 2014 via mobile

This is not a Five Star hotel. It's pretentious, chaotic, dated and is in serious need of an upgrade. We got the Standard room: old dirty stained carpet, furnitures and curtains. Hard uncomfortable mattress. The entire room was Simply DIRTY and really unappealing!
The staff aren't friendly and needs training in the hospitality service industry. They don't greet you nor make you feel welcomed.
The outdoor pool area was okay. It has a full menu and bar open til 10 pm. It has a viewing area where you can watch the famous Manila Bay sunset but no one cleans the area so there are lots of cigarette butts on the ground.
The serving staff at the pool area needs to work together to ease each others load. One particular server, "Claire", spent a lot of time mingling and giggling with one male guest while our server tended to five families and when she was called on to help out on our table she cursed in front of my family as though she was disturbed.
The only thing I love about this place is that we're checking out tomorrow and will never come back.

Stayed March 2014
Helpful?
14 Thank Lsyambot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, April 3, 2014
Dear Valued Guest,

Bonjour Mabuhay!

We thank you for taking the time in sharing your feedback with us.

It is with regret to know of your unfavorable experience during your recent visit. Sofitel Manila together with our ambassadors aims to provide excellent quality service along with well-appointed products leading to happy and satisfied guests. The concerns pertaining to the room cleanliness and condition is far from our Sofitel standards thus have been highlighted with our Executive Housekeeper.

Your feedback on the staff behavior especially in the workplace will be carefully observe as it is very inappropriate of a Sofitel ambassador. Rest assured that necessary measures would be taken to maintain a professional and warm atmosphere. Please note that we do take pride with the performance of our ambassadors yet will not tolerate acts that will place our brand name and values at a risk.

We very much appreciate that you took time in sharing the feedback with us as this will help us determine areas for improvement. As we want to be certain and focus on the areas of concern while at the same time verify for further details, we will appreciate if you can reach us at H6308-GM5@sofitel.com. It is with hope to have another opportunity to show to you what the Sofitel brand is really known for.

Sincerely,

Maureen Lagarto
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Property: Sofitel Philippine Plaza Manila
Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Luxury Hotel in Manila
#3 Romantic Hotel in Manila
#3 Business Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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