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Sofitel Philippine Plaza Manila
Ranked #3 of 109 Hotels in Manila
Certificate of Excellence
Hong Kong, China
1 review
“Feedback”
Reviewed January 29, 2014

1) Extremely ineffecient check in process or setup. All the counter employees looked busy, in the middle of check in of guests they seem to be walking across different check-in counters to get details or items to process their check independant check-ins. Never seen this before. Each counter shd be equipped to handle each guest in one station, why the staff needs to strutt here and there, in and out of a back room. My personal wait for check in with no first come first serve basis was 30mins! Longest wait ever. Ushers just push u to one line that they think is shortest bt may not be the fastest. Arriving guests quieing randomly at each line.. Stay in guests / Restaurant employees with food trays crossing over the check-in queue.. strange setup.
2) After 30mins and and check in, was informed of a system glitch and cant issue me a key card.
3) ALL 5star hotels i know have complimentary wifi. this is the 1st apprently claiming to be a luxurious hotel with no complimentary wifi. Ridiculous and unacceptable. We live in the fast moving tech era, time to step up Sofitel Manila.
4) Spa experience was mediocre. Had one evneing massage, the massaues seemed tired (this is ok, as it was 530pm and it was perhaps late) and massage techinique seemed practised, i.e. no personal touch or nothing special. Its like this person wasnt meant to be a Massaues. and all that flapping ard with their shoes ard the massage bed, and clicking this and tht, opening of taps all very amateur. Try going to real spa, the gentle movements and demeanour of real massaues' are very different and unique. They are generally very gentle ppl.
5) Event just below my room was going on with loud music and singing past midnight. Is this appropriate in ur view? Do you know what this means? I dont think the hotel cares. I generally think the hotel shd be concious of such events and not let guests stay in that row if there are such events.
6) Pool and Cabana Area. I really liked this concept. The employees of this compound seemed very cheerful and happy. Maybe becuz they work outdoors and like what they do. My experience at the BBQ Dinner, pool and cabana was generally good.
7) Car service - Warren my car guide was excellent. Asked for the location of my visit carefully and took me to the place without any issues. Drove very carefully and abided by the rule. Seemed very intelligent for a car driver. Perhaps time to have discussion with him on his ambitions and developement aspirations.

Thank you

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sofitel.com

Helpful?
Thank E K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, February 3, 2014
Dear Valued Guest,

Bonjour Mabuhay!

We are saddened to know that your recent experience with us was not to your expectations. It is our aim to provide all of our guests with the superior service experience and we regret that this was not met. Thank you for sharing your feedback with us and please be assured that these have been highlighted to the concerned departments for immediate attention.

It is really nice to know that despite some difficulties, you were able to enjoy your experience at the Treasure Island and pool area and especially Warren's excellent service.


We do hope that the experience has not marred your perception of our hotel. We look forward to having the pleasure of being of service to you again in the future.

Kind Regards,

Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Carool, Australia
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 29, 2014

I first have to fess up that i am a Platinum Accor Member, so it's fair to say that you're going to get treated well. However I have been in a number if top tier hotel programs over the years and I can honestly say I have never before received the kind of outstanding service I have had over the last 3 nights.

Sure the hotel has been around a while and mightn't have the modern features of some newer hotels, but what it lacks in design it certainly makes up for with the quality of the staff.

From the moment we were greeted by our hostess Gel, who welcomed us with the utmost style we soon came to realise that nothing would be a trouble to this team. The staff in the lounge really made us feel at home (the chef loves to delight you with tasty treats) and they have a lovely mix of professionalism and humour. In fact this was true throughout the hotel and what did surprise me for Asia is that they all seem empowered to make decisions on their own when you make a request. Perhaps that is the style of their Australian GM. I was also really impressed when speaking with the charming Jonathan in Cafe Galette that their GM personally reviews all trip advisor feedback.

Great hotel, great people and the food - c'est magnifique! Can't wait to back in a couple of weeks.

Room Tip: Make sure you come hungry. I don't normally frequent buffets, but Spiral has to be seen to be be...
See more room tips
  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, January 30, 2014
Dear Valued Guest,

Bonjour Mabuhay!

It was such a delight reading through your feedback. It warms our hearts to know that our efforts to exceed your expectations paid off. Our guests deserve only the best quality products and services and that is what we aim to always provide. The Club Millesime offers club rooms along with inclusions such as, check-in and check-out at the club, snacks and cocktails throughout different periods of the day, complimentary Wi-Fi services and exclusive butler services among others.

Our ambassadors will definitely be thrilled to read your feedback and will motivate them to strive even harder to exceed your expectations.

We look forward to welcome you back and be of service to you again soon.

Kind Regards,
Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 28, 2014

Expensive and extravagant.

I enjoyed my stay. The amenities were great,food was great, room was great, service was great.
But I thought something was missing. Perhaps some sort of warmth. The people were friendly and very accommodating, but I felt like it lacked warmth.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jian_Joseph_Tayaban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, January 29, 2014
Dear Valued Guest,

Bonjour Mabuhay!

Your compliment of the services that we are offering is truly a joy to hear and we are glad that these made your stay enjoyable.

It is Sofitel Manila’s objective to provide our guests the utmost satisfaction and we take pride that the ambassadors are able to deliver excellent service from the heart. We sincerely hope that you will be able to experience the same on your next visit.


Kind Regards,
Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
1 review
Reviewed January 26, 2014

We have been here for several times, meaning we really love their service and for everytime we visit Sofitel.
We have spent a lot of family, friends and colleagues events in this place. They have the best location and accommodations compared to other hotels. They also have the best service and food among all the hotels in manila.
They are also organized in all of their services.

Room Tip: A junior suite is the best room i've stayed, travelers should try those rooms
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jayzheille C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, January 27, 2014
Dear Valued Guest,

Bonjour Mabuhay!

Thank you very much for your continued patronage and for sharing your positive review here on TripAdvisor. We are very pleased to know that you always have a pleasant experience with us. Along with quality products and exceptional service, we aim to provide all of our guests the best comfort and satisfaction possible. Your kind words will be shared with the rest of the team to encourage them to continue on striving even harder for excellence.

We look forward to being if service to you again soon.

Kind Regards,

Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed January 26, 2014

This is a great hotel with fantastic restaurants and outlets.The pool and garden area are brilliant to do outdoor functions. The quality and verityof food served is amazing. The staff are very professional, friendly and helpful. I like the hotel and will go back there.

Room Tip: Try and get a room with Pool view!
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oliver K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, January 27, 2014
Dear Valued Guest,

Bonjour Mabuhay!

Thank you for sharing your feedback with us and with the TripAdvisor community. It is such a delight that you had a fantastic overall experience with us and that you enjoyed the outdoor areas, variety of food, and mostly the helpful and friendly service of our Ambassadors. Rest assured that your comments will be shared with the rest of the team to motivate them to continue in providing quality products and services to all of our guests.

It is our pleasure to welcome you back and be of service to you again in the near future.

Kind Regards,

Ella Mendoza
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Property: Sofitel Philippine Plaza Manila
Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Luxury Hotel in Manila
#3 Romantic Hotel in Manila
#3 Business Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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