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Sofitel Philippine Plaza Manila
Ranked #3 of 109 Hotels in Manila
Certificate of Excellence
Manila, Philippines
1 review
“As normal but...”
4 of 5 bubbles Reviewed October 18, 2013

Stay in this hotel every month and its excellent. However the buffet/spiral restaurant, the food is still excellent,BUT the quality of service has dropped dramatically. The restaurant is very successful and I think the staff are resting on their laurels, service etc I would say service has dropped 50% in 12 months. This is down I would say to success and taking it for granted or not rewarding staff for the success they have created. We stayed at the Marriott a few day earlier and they were on the ball, attentive staff etc.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, October 27, 2013
Dear Valued Guest,

Bonjour Mabuhay!

Thank you very much for your kind feedback and thank you for being loyal to our hotel.
We truly appreciate your taking the time to share your thoughts with us, and we regret that the service was not up the expectations.

Rest assure that our Food and Beverages team had been informed regarding this matter.
Each day, we do strive to provide only the finest experiences for our guests.
We look forward to welcoming you back.

Best regards,
Federico Tacoli
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,585 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Toronto, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed October 18, 2013

We are staying in the room with King size bed. Great room, desc with chair, really big shower room, everything is very clean. Room service is great, it is the Best breakfast buffet I ever see in all my traveling. We got foot massage in Spa center yesterday, it wasn't the best I ever have - but fare. Swimming pool got some slides for the kids, it is 2 kids centers here - nice and clean territory. Hotel is 20 minutes away from the airport and 5 minutes from design show we have visiting. I will definitely come back.

Room Tip: I have a room with pool and bay view, 3rd floor, even it faced to the pool - I dont hear much of a n...
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank patefon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, October 27, 2013
Dear Valued Guest,

Bonjour Mabuhay!

Thank you very much for your giving us excellent feedback on Tripadvisor.
It was our pleasure to take care of you and create a magnifique experience for you.
We are excited to read that you really enjoyed the breakfast in Spiral. Thank you for your comment about le Spa as we are committed to improve our service.

It is our pleasure to mention that we are in the process of implanting kids’ activities within the entire hotel; our concierge is more than willing to assist you regarding this matter.
We are looking forward to welcoming you soon back to Manila.

Best regards,

Federico Tacoli
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 bubbles Reviewed October 16, 2013

We dropped in for a drink at Le Bar at the Sofitel Philippine Plaza, and we were pleasantly surprised by the extent to which our hosts lavished us with service. We enjoyed the ambiance only live music can provide, and Pavino, our server, managed to procure for us a delightful batch of sinigang na hipon. This traditional soup, a local favorite, features fresh vegetables and giant prawns in a tamarind broth. We were pleased to find that this dish could be made so quickly and so authentically in this gem of a five star hotel.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Front Office Manager at Sofitel Philippine Plaza Manila, responded to this review, October 18, 2013
Dear Valued Guest,

Bonjour Mabuhay!

Thank you very much for taking the time to share such a wonderful and detailed feedback with us and with the TripAdvisor travellers.

It is very pleasing to know that you had an excellent overall experience at our hotel and particularly on our lavish services and the Sinigang na Hipon offered at Le Bar.

Rest assured that your kind words will be shared to the rest of the Ambassadors and I am sure that this will push them to strive even harder for excellence.

It would be our utmost pleasure to welcome you back once again in the near future.

Best regards,

Federico Tacoli
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois, United States
1 review
4 of 5 bubbles Reviewed October 15, 2013

Dinner at the spiral is a gastronomic experience with a hundred of dishes to chose from different cuisines around the world...they made sure our stay will be a night we will never forget, we will surely be back for another night of good food and good music at Le bar.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Celia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Front Office Manager at Sofitel Philippine Plaza Manila, responded to this review, October 18, 2013
Dear Valued Guest,

Bonjour Mabuhay!

We are pleased to know that you and your friends enjoyed your recent stay with us.

It is such a pleasure to read such compliments. Thank you for pointing out the vast array of dishes at Spiral and the music at Le Bar. We are also very delighted that we made your stay a night that you will always remember.

It would be our utmost pleasure to be of service to you again on your next visit to the bay.

Best regards,

Federico Tacoli
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
75 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
2 of 5 bubbles Reviewed October 15, 2013

Pros:
- Huge nicely designed pool.
- Waterfront location (yet be warned the water is brown not blue).

Cons:
- Location is very far from the center, and unless you have to be in this area I would not recommend it. You need to hail a cab for every transfer.
- The hotel is enormous (600+ rooms) and very crowded so it's noisy and feel like a factory. Very far from what you would expect from a 5 star experience. Breakfast room is like a train station hall.
- Room was worn down. Stains on the walls, poor interior design.

Overall:
I'm used to Sofitel being a Gold Accor member, yet this Sofitel was a huge deception in terms of facilities, and not relaxing at all. I recommend a more central 5 stars hotel around Makati for a first time visit to Manila.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Front Office Manager at Sofitel Philippine Plaza Manila, responded to this review, October 18, 2013
Dear Valued Guest,

Bonjour Mabuhay!

Thank you for taking the time to tell us about your experience at the Sofitel Manila Philippine Plaza.

We regret that your experience did not meet your expectations. We have taken serious note of your feedback. Rest assured that the concerned departments have been informed about this matter. We hope this incident does not deter you from staying with us again.

It is our hope that you will give us the opportunity to serve you better in the near future.

With Best Regards,

Federico Tacoli
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 13, 2013

We had a reservation for the brunch at Sofitel at 11:00am thinking it would be appropriate timing. Although we haven't been warned about timing at our reservation call when we arrived at 11:00am we were advised that the brunch would start at 12:00.
Guys,
if the buffet is starting at 12:00 it is not called "brunch" it is called "lunch" even if you serve foods that would be normally served during breakfast... Brunch is served between breakfast and lunch time, not at 12:00.

Other than the timing of the brunch I believe it was one of the best "lunch" buffet ever seen in Phils. Recommend anyone to try the "brunch" at Sofitel, but lunch time :)

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank arif e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Front Office Manager at Sofitel Philippine Plaza Manila, responded to this review, October 18, 2013
Dear Valued Guest,

Bonjour Mabuhay!

Thank you for having taken the time to share your experience at Sofitel. Your feedback is extremely important to us.

We are delighted to hear that you’ve enjoyed our brunch at Spiral. However, we regret to note the challenges you experienced regarding the Spiral Reservation. Please accept our apologies for not informing you upon check-in, the start of our brunch at Spiral.

Thank you very much for choosing to stay at Sofitel, and we look forward to being of service to you once again.

Best regards,

Federico Tacoli
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Property: Sofitel Philippine Plaza Manila
Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Luxury Hotel in Manila
#3 Romantic Hotel in Manila
#3 Business Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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