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“A little disspoint with the room we had this time round but still good hotel”

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Sofitel Philippine Plaza Manila
Ranked #3 of 109 Hotels in Manila
Certificate of Excellence
Reviewed September 15, 2013

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank masihste
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 16, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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2,979 - 2,985 of 4,868 reviews

An Accor traveler
Shanghai
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Reviewed September 15, 2013

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 16, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 15, 2013

I organized our grand Company event in Sofitel. In general, I was very pleased with the place and service that provided us. From my personal stand point, the ingress team of the hotel's banquet team was very helpful and attentive in addressing all my concerns. Holding the ingress was very smooth and organized. Function rooms were suitable and nice. The Ballroom was perfect for the event. Meanwhile, the food was great. I commended their event, sales and banquet teams in making the event ran smoothly.

However, I had three concerns. First, there's no free WiFi service in the ballroom. There was a fee and it is very expensive. The complimentary WiFi services was not functioning well. Second, there are no tents connecting from the Grand Ballroom to the Sunset Pavillon and it was raining that day. You could see people running fast just to reach a covered area. Lastly, the two front desk staff that I encountered were not totally helpful and pleasant.

Overall, Sofitel is a lovely and classy place to have a vacation,and it is also an ideal place to hold corporate event.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
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Thank ivor919
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 16, 2013

Dear Valued Guest,

Bonjour Mabuhay!

Thank you for sharing your feedback on your recent stay with us.

Sofitel’s ballroom is one of the biggest in the area and this is perfect for both social and corporate events. We are glad to know that you had an excellent overall stay and that your event was very successful. It is wonderful to know that our ambassadors took a big part in making this possible. Your comments regarding our Sales and Marketing and Banquet team will be shared with them to serve as a motivation to continue on striving even harder for excellence.
We regret that you encountered some difficulties during your stay. The attitudes of the said ambassadors are not of Sofitel standard and we apologize for the inconvenience caused. Rest assured that your comments have been duly noted by the concerned departments to avoid future occurrence.

It would be a pleasure to welcome you back and be of service to you again in the near future.

Kind regards,

Federico Tacoli
Director of Quality

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Reviewed September 14, 2013 via mobile

I stayed there last year for 1week with my bf & I enjoyed it. But it's expensive 17th php per night we'll because we stay at suit room or junior suit rooom i forgot. but the money we payed is enough. I like the buffet sipiral the food is superb lot of choices & the staff is friendly hope to go back there next yr. now I'm saving money here in Tokyo for my vacation next yr....

  • Stayed: October 2012
    • Value
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Thank annkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 16, 2013

Dear Valued Guest,

Bonjour Mabuhay!

We are glad that you and your partner had a really great stay with us the previous year and particularly enjoyed the dining experience you had at Spiral.

Spiral is famous for its 21 dining ateliers wherein dishes from different parts of the world are prepared right before your very eyes. This makes it an interactive restaurant where guests really enjoy the unique dining experience. It is wonderful that you really enjoyed this and we are delighted to know that you are really looking forward to staying with us again next year.
It would be our utmost pleasure to welcome you back and be of service to you again in the near future.

Kind regards,

Federico Tacoli
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 021638dwd
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 16, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 14, 2013

This is not the first time we stayed here at Sofitel, we love this hotel. Facilities (i.e. swimming pool, conference room) are elegant, people are very helpful and accommodating, rooms are cozy, and best of all the buffet breakfast -- highly recommended! location is near to Mall of Asia, CCP, PICC, SMX, Arena, Harrison Plaza, Fort Santiago, and airport.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Amie Lyla A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 16, 2013

Dear Valued Guest,

Bonjour Mabuhay!

Sofitel is committed to constantly improve the quality of our products and services and your feedback enables us to assess these. Thank you for pointing out some of the notable facilities of the hotel; we are very pleased that you really enjoyed them. Our lagoon-shaped swimming pool is one of the best features of the hotel along with our interactive restaurant Spiral which guests really look forward to experiencing when they come to our hotel.

We very much appreciate your review. This makes us feel that we are doing the right things to ensure our guests are satisfied with our services and that is why they keep coming back for it.
It would be our utmost pleasure to be of service to you again in the near future.

Kind regards,

Federico Tacoli
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 13, 2013 via mobile

we first got a room where the bathroom had not been cleaned. the sink was full of hair after the previous guests morning shave. we complained and was moved to another room. no hair in the sink but the windows and the shower walls where dirty and the tiles had lots of stains. we did not complain a second time as this was also the case in the first room. having seen two rooms it seems like sofitel is not spending enough recourses on housekeeping. this was suprising as the other places we stayed (a variety of cheap and expensive hotels) generally was veey clean. for me its never a 5-star experience unless the rooms are sparkling clean!

We had dinner buffet and it was amazing, the different food generally had a very high standard i would higlight the cheese and sushi station,but eeverything was really good. I think the buffet is very good value.
my recomondation wether your in Manila for leisure or business, stay elsewhere but do come and eat.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank bjos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 16, 2013

Dear Valued Guest,

Bonjour Mabuhay!

We very much appreciate you for taking the time to share your feedback on your recent stay with us.

It is such a regret to know that your experience did not meet your expectations. We apologize for the inconvenience caused particularly by the cleanliness of the guestrooms. It is our priority to provide our guests with the utmost quality service and it is through your feedback that we are able to assess these. We thank you for providing your feedback as this helps us understand on which areas we need improvement. Rest assured that your comments have been duly noted to avoid future occurrence.

However, we are pleased to know that you had an excellent dining experience at Spiral and we thank you for your recommendations. Spiral and its 21 dining ateliers will surely be a great treat for food lovers of different nationalities and cultures.

It is our hope that you will give us the opportunity to be of better service to you in the near future.

Kind regards,

Federico Tacoli
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Address: Roxas Boulevard | CCP Complex, Manila, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Romantic Hotel in Manila
#3 Luxury Hotel in Manila
#3 Business Hotel in Manila
#4 Family Hotel in Manila
Price Range: $125 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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