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“Wonderful Sea Views” 4 of 5 bubbles
Review of Sofitel Philippine Plaza Manila

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Sofitel Philippine Plaza Manila
Ranked #3 of 109 Hotels in Manila
Certificate of Excellence
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful Sea Views”
4 of 5 bubbles Reviewed May 28, 2013

We stayed here in April as a stopover before flying to Kuala Lumpur.

The Sofitel is set to a high standard, with great service and friendly staff. We particularly love the hotel pool and club room area.

Our room was clean, tidy and spacious with great sea views over Manila Bay.

The hotel is ideal if you staying for a long weekend, on business in Manila, stopping over before catching an early morning flight or shopping at The Mall of Asia.

We also stayed here in January 2012 which is when my uploaded photographs were taken.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Purdey72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, June 4, 2013
Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza!

Thank you for your feedback and thank you for being a loyal customer to our property. It was our pleasure to be at your service during your stop over on the way Kuala Lumpur.
We would like to thank you for sharing the picture with the Trip Advisor community.

We looking forward to welcome you back.

Kind Regards,

Federico Tacoli
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,516 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (779)
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Manila, Philippines
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed May 27, 2013

I recently attended an event at the Harbour Garden Tent of Sofitel Philippines Plaza. I encountered a fashion disaster. So I quietly ask a waitress if she could help me by providing a temporary solution. She later came back with a waiter and they gave me a better solution. I really appreciate the added service beyond the call of duty. THANK YOU !

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank vrichmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 29, 2013
Dear Valued Guest,

Bonjour, Mabuhay from Sofitel Philippine Plaza Manila.

Thank you for telling us about your experience. It was wonderful to hear that we made your evening truly magnifique with our service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here.

We look forward to welcoming you back in the future.

Best regards,

Federico Tacoli
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 27, 2013

We have stayed at Sofitel everytime we go back home. The service and the atmosphere never dissapoints us. All the staff are very friendly, cordial and helpful. The impression I have of Sofitel always leaves us with a smile and contenment. The lobby is so grand and clean and that goes along with Spiral and Le Club where we always have our sumptuous breakfast/meal. The vast array of food was superb. We love the concept of being in the Club Room too! We checked in there and they were serving afternoon snack. My daughter loves the pool. My husband uses the gym. From our recent stay, we were in one of the suites beside the Imperial Suites. Wow! What a transformation of a room! Very rich,modern and sophisticated. Both me and my husband dont want to leave. Although I know those were recently renovated. Most of the rooms are big, needing some upgrade. They have big size bathroom which I always love. I wish they will have the bidet once they renovate. Our only complain was that if there was an ongoing function in the tent, it can get really annoying and loud. We called the front desk several times promising us that it will end at a certain time, but never happened. I think they were forced to lie and apologize to guest which is more aggravating. Especially when it ended at 1:30 am instead of the 12 midnight they initially said. But overall, we love our stay in Sofitel!

Room Tip: Do not choose the room close by the tent because it is loud in there! Not sure if thats south or nor...
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jrebs10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 29, 2013
Dear Valued Guest,

Bonjour, Mabuhay from Sofitel Philippine Plaza Manila.

It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all of our staff as we strive continuously to reach excellence. The Japanese interior design firm, Spin Design Studio, was designing the Imperial Residence in deep earth tones such as gray, maroon, and gold. We are glad that you enjoyed the room connected to it in the same style.

We regret that you had some an issue, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We thank you for recommending TripAdvisor travellers to come over to the hotel. Our whole team looks forward to your next visit.

Best regards,

Federico Tacoli
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 bubbles Reviewed May 27, 2013

First time staying at the Sofitel in Manila - I may or may not come back, undecided.

Location is convenient to the airport and Mall of Asia. Nicely decorated lobby, comfortable spacious rooms, all basic amenities in the room incl safe, iron, bathrobes, etc. Very nice breakfast buffet, supposedly one of the best in Manila. Good gym with plenty of equipment and TV equipped cardio machines. Room price is appropriate for this type of property in Manila. Swimming pool under remodel, but should be in good shape soon enough.

Moving on to service problems. A/C in the room was set to 16C (60.8F) on arrival. I understand that ability to provide freezing temperatures in a tropical climate is a display of wealth, so I am tolerant of that initially. I just adjusted the thermostat to 23C (74F) which is what I like, opened the window to let the warm air in, got it up to a survivable sleeping temperature, closed the balcony - and collapsed after my 30 hour journey, only to wake up freezing about 2 hrs later. I figured the thermostat is broken, opened the window again (can't sleep with open window due to street noise), waited to normalize, closed the window, fell asleep again without turning A/C on and woke up in a room that was too warm from sunlight.

Before leaving for the day, I called the front desk and asked to service the A/C, explained the problem in detail and asked to leave the thermostat set at 23C or move me to another room if it is seriously broken. I hate being cold. And I did not think to bring warm PJs to Manila in the summer... Came back to 17C. Called to check if A/C was fixed, was told that repairs were done and everything is in order, opened to window to wait till 23C, closed the window, set A/C to 23C and sure enough, the temperature continued to drop. Lather, rinse, repeat. I was checking out after the 3rd night, so moving was not worth the trouble at that point (but yes, no change after 'repairs' on day 2 either).

In this case, problem resolution was not up to par, hence my lower rating. If everything worked or was fixed on request, I'd give it a 5. But I doubt that any other issues would have been solved any better!

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank OlyaDallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 28, 2013
Dear Valued Guest,

Bonjour, Mabuhay from Sofitel Philippine Plaza Manila.

Thank you for taking the time to give us feedback following your stay at the Manila Bay.

All guest correspondence is read with true interest and all matters are shared with our management team with the aim of improving the services we offer. Therefore we thank you for your constructive comments, suggestions and truly apologize for the inconvenience caused during your stay with us. Our Engineering department was already informed about the difficulty you faced.

Shall your business bring you back to Manila, please do not hesitate to contact me via H6308-gm5@sofitel.com so that I can ensure to create a magnifique stay for you.

We thank you once again for having you at Sofitel and hoping that we would have another opportunity to welcome you back for another Sofitel experience.

Best regards,

Federico Tacoli
Director of Quality
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed May 27, 2013

I've been to many sofitel and novotel group of hotels but this one didn't impress me.
I booked for the luxury room only to find out the room is just similar to sandard room. They said the difference is you get luxury furnitures and branded bathroom products, it didn't matter at all.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Micka30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 28, 2013
Dear Valued Guest,

Bonjour, Mabuhay from Sofitel Philippine Plaza Manila.

Thank you for your feedback. It is through feedback of our customers that empowers us to boost the quality of our products and improve our services.

Sofitel is committed in providing a high level of service to our guests and we promise to work even harder to regain your trust and confidence in us. We hope you will give us a second chance to allow us to show you indeed our commitment is to deliver consistent high level of service to all our guests.

Thank you again for sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future

Best regards,

Federico Tacoli
Director of Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Makati, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 26, 2013

Had a good family weekend rest and relaxation in Sofitel Manila. Excellent food and good service. They are currently renovating the surrounding area of the pool but my family had a good rest and relaxation at least during the weekend.
Spirals for me is still the number 1 in terms of quality and variations of food.

  • Stayed May 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank rmcmanila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 27, 2013
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila.

We are delighted that you had a great experience at Sofitel Manila with your entire family. Our goal is to always exceed our guests’ expectation, and we thank you for taking the time to share your experience.

We look forward to welcoming you back for another family weekend getaway.
It will be our pleasure to have another opportunity to show you the gracious hospitality.

Bien Cordialement,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wellington
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 26, 2013

This is my third stay in this hotel! One has to experience this hotel as it has a different way of hospitality from the time you checked in until your departure. The sprawling setting is impressive and there is that sense of serenity away from the maddening crowd! The staff are impeccably presented and most courteous! The gym has state of the art facilities with a very helpful Inhouse gym instructor to assist. One of the best comfortable beds and bathroom amenities this time is from the house of Lanvin, never fails to please. This is also very family friendly with pool facilities for kids and a play area in the hotel itself, their meal requirements are also catered for! The lobby cafe and le bar are excellent places to meet friends. One has to experience the Sofitel breakfast at spiral to make your stay complete! Mall of Asia is merely 10 minutes by taxi. French hotel with a Filipino twist. Go and book now!

Room Tip: Request a room facing the bay and sit in your balcony and watch the famous Manila bay sunset!
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MariaFrancescaNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, May 27, 2013
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila.

Thank you very much for your loyalty to Sofitel Hotels.

Our ambition and pleasure is to strive constantly to offer excellent service enriched with emotion, performance and a passion for excellence. We are delighted to know that you had been able to enjoy the same Magnifique moments and experience the French art de vivre blended into the Filipino culture.

We look forward to welcoming you back.

Bien Cordialement,

Federico Tacoli
Director of Quality Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Property: Sofitel Philippine Plaza Manila
Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Romantic Hotel in Manila
#3 Business Hotel in Manila
#3 Luxury Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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