We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good for kids NOT for couples!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Sofitel Philippine Plaza Manila
Ranked #3 of 110 Hotels in Manila
Certificate of Excellence
Reviewed April 1, 2013

Easter there was madness. Whole hotel was fully booked with family and kids. Meant screaming kids in the pool, running around in the restaurants, in the hallways and even in the millenium lounge. Reception sold us and upgrade to a "much better room and access to Millenium Lounge".on 10th floor. Turned out it was packed with kids, parents and their nanny's as well. Went there for an afternoon cocktail, and ended up being placed in the meeting room in two office chairs... The lounge is suposed to be exclusive and a 5 star hotel worthy, but was more a kindergarden for spoiled, ubehaved kids.We ended up not using the Millenium Lounge because it was packed with people all the time.

Pool was invaded by kids as well and absolutely no free chairs either. We had planed to spent a romantic, quiet couple of days at a 5 star hotel, but got a stressed and very bad ending on our holidays - not an experience worthy of Sofitel standards.

Hotel itself is situated far from everything, so you have to take a taxi to go anywhere interesting.

  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank EspressoDane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded April 1, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila.

We would like to thank you for choosing our hotel as your accommodation choice for your recent stay in Manila. We truly appreciate that you have taken the time to share your thoughts with us.

Easter is one of the most important religious holidays of the Christian calendar especially in the Philippines, steeped in tradition and ritual developed over centuries. Therefore, many families using are hotel as a family bonding venue to celebrate this occasion. We regret that you have encountered some lapses during your stay with us and we hope that this experience will not deter you from staying with us again.

We appreciate that you took the time in sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the very near future.

Kind Regards

Federico Tacoli
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (4,994)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,394 - 3,400 of 4,994 reviews

Reviewed March 31, 2013

Hi, it was my daughter's graduation at PICC on the 25th of March. We do not want to get stress and get caught in trappic so we decided to stay at the Sofitel Luxury Hotel. There is no regret that we chose Sofitel amidst plenty of hotel around the area. We experience the luxurious treatment and comfort we are looking for. .. the soft comfy bed, the sanitized toilet & bath , the food and its presentation, the respectful staff, etc...Your Hotel is very much recommendable, and we lok forward for another stay in yur hotel . thank you.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Monali312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded April 1, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila.

First of all, we congratulate you for your daughter’s graduation! Thank you for your positive feedback! We are happy to know that you enjoyed your time during your stay at the Sofitel Philippine Plaza.

We give emphasis on all aspects of the elegance of our hotel environment such as beautiful ambiance, fancy restaurant, luxurious facilities and amenities, friendly and experienced staff. We are very delighted to hear that you enjoyed our MyBed, indeed it is Magnifique.

Thank you so much and we look forward to welcoming you back to Sofitel.


Kind Regards

Federico Tacoli
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

We checked in at 1:30PM and the room was already available. When we were already in the room there was this hotel staff to see if all the amenities were complete and then a tray of fruits came over. Hotel staffs were very courteous.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank HEARTS1218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded April 1, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

We are happy to know that you enjoyed your time during your stay and thank you for the positive review of our hotel. It is always encouraging for us to learn that our guests are satisfied.

Your comments have been shared with all our Ambassadors with the purpose of giving them the necessary motivation to continue with the right performance. It is very encouraging for us to know that we were able to create unforgettable experiences in our property.

We hope that we can welcome you back at the Sofitel Manila and keep building outstanding memories for you.

Kind Regards

Federico Tacoli
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 31, 2013

We thoroughly enjoyed our stay at the Sofitel Philippine Plaza. The rooms are furnished to a good standard, the restaurants, pool, spa and garden are great. My only complaint, the faux French Filipino greeting. When I stay in Manila I really look forward to the warm and friendly hospitality but, Bonjour Mabuhay, I can do without that.

Stayed: January 2013, traveled with family
1  Thank TedToToe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded April 1, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you for your positive feedback! We are very happy that you had an enjoyable stay with us.

We take every comment seriously and make sure all future guests will have a wonderful stay.
Each Sofitel worldwide is greeting their guests with Bonjour and the local equivalent. This greeting “Bonjour Mabuhay” reflects that the origin of Sofitel is French and that we are connecting to the Filipino culture.

We are more than satisfied to hear that our efforts in our accommodations and facilities made your stay magnificent.

Thank you again and we will be very glad to have you in our hotel again in the near future.


Kind Regards,

Frederico Tacoli
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013

The ambience is stunning as soon as I stepped inside the lobby. i have stayed at the Sofitel quite a number of times and I must say the management does a good job of raising the bar each time I visit. it's always better than my last stay. Hotel staff were all very accommodating. The kids enjoyed the pool so much they didn't want to get out. Food at Spiral is always the best; lots of variety so you'll never run out of choices.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MQ1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded April 1, 2013

Dear Valued Guest,

Bonnjour Mabuhay from Sofitel Philippine Plaza!

We would like to thank you for your time and effort in giving your feedback about your experiences. We are more than pleased to know that you had a wonderful stay in our hotel.

We always give importance to each and every guest and offer them the best service imaginable. With that, it is very encouraging for us to hear that our guests are more than satisfied with our services as it is what we aim for every day.

Thank you for your kind words! We look forward on welcoming you again in the future.

Kind Regards,

Frederico Tacoli
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2013

Stayed in sofitel and over-all experience was great although there were some minor glitches which I am happy to say the hotel staff address promptly and efficiently.

First, hotel staff is excellent. Always accommodating and all smiles all the time. Our requests-- be it food, general inquiries and room service were addressed efficiently.

Second, I love how kid friendly the hotel is. In addition to the pool, they have a really nice playground and also a Gymboree. I think it was great that they had kiddie cutlery-- just those small details that you appreciate when travelling with kids.

Third, breakfast buffet was of course awesome. Didn't get to try all the food offerings but I was pleased to see a cheese station! Special mention to those mini savory quiches that I kept coming back for.

We did however encounter a glitch in the room reservation. Since we were traveling with family, we specifically requested for interconnecting rooms. However when we arrived, only one room was ready. At around 3pm we checked on the status of the second room only to be informed that there was a plumbing problem in the room and that they could not give us a specific time when the room would be ready. Seeing no other viable option, we settled that the second be on the same floor but non interconnecting. What was surprising was that once me and husband went back to our room, we saw that the interconnected room that supposedly had problems was now occupied!

We promptly raised the issue with reservations and front desk and they upgraded us to interconnecting rooms on a higher floor. Despite the glitch my husband and I were impressed that our concern was immediately addressed and that the staff were proactive in providing a solution.

Another concern of mine is how expensive the spirals dinner buffet is! Maybe for checked in guests, they can offer some sort of discount. Due to the high cost of a spirals dinner buffet, we ended up eating in Le Bar. Unfortunately I did not like their food. The beef bulgogi was too salty and their spaghetti bolognese was bland.

All in all however, I would definitely go back to sofitel. It's a nice place to relax and unwind in the middle of the city.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank kate3ndad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded April 1, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you for your positive feedback! We would also like to thank you for choosing Sofitel for your family vacation. We are more than happy to hear that our facilities have made your stay worthwhile.

We regret for the inconvenience you have faced. On the other hand, we are very happy that the problem was solved and addressed quickly for you. We ensure that such issue won’t occur again. We have taken note of your comment and appropriate measures will be taken.

Apart from that, we are very glad that our breakfast buffet in our flagship restaurant Spirals exceeded your expectations. Moreover, any concerns pointed out are always looked into and addressed for better products and services for our guests.

Thank you for your taking time to make a review and we look forward in serving you and your family in our hotel again.

Kind Regards,

Frederico Tacoli
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

I have always looked forward to staying in this hotel every year as our annual convention is held at the PICC.this February however, we came to celebrate my partner's birthday and booked in advance. The request was for a room with a king sized bed and a poolside view ( other choices- city/PICC view and Bay/MOA view ). On check in , we were given a choice:either the room with the king sized bed but with a city view or a room with double beds with a Bay/MOA view.we chose the Bay/MOA view room.breakfast and dinner were at Spirals (consistently good in all aspects; money paid is worth it), the poolside experience is equally good. I got second thoughts of having a massage at Le Spa due to a previous discontented service so it might have improved.maybe try in November.free wifi also only available in the lobby and quite expensive for in room wifi.this is a minus.

Stayed: February 2013, traveled as a couple
1  Thank MBoncan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded April 1, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

We are delighted to hear that Sofitel has always been your hotel of choice for your company’s annual convention. Thank you for taking the time to review your stay with us.

We give importance to all our guest comments and find ways to further improve and exceed every guest’s expectations. Regarding your special request, if the room is not guaranteed the room request is up to availability at the time of check in. We regret we did not fulfill your request for your preferred room. Your comments was shared with the management, and I ensure you that we will do our best on any improvement necessary in the hotel.

We look forward to having you once again in the near future.

Kind Regards,

Frederico Tacoli
Director of Quality

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Manila hotels
Malate
Pan Pacific Manila
Pan Pacific Manila
#2 of 110 in Manila
1,345 reviews
Walled City
The Manila Hotel
The Manila Hotel
#5 of 110 in Manila
1,534 reviews
Show Prices
Show Prices
Show Prices
Hotel H2O
#12 of 110 in Manila
1,233 reviews
Show Prices
Show Prices
Show Prices

Been to Sofitel Philippine Plaza Manila? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Philippine Plaza Manila

Address: Roxas Boulevard | CCP Complex, Manila, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Business Hotel in Manila
#3 Romantic Hotel in Manila
#3 Luxury Hotel in Manila
#4 Family Hotel in Manila
Price Range: $131 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Agoda, Hotels.com, Hotwire, Orbitz, Expedia, TripOnline SA, Cancelon, HotelQuickly and getaroom.com so you can book your Sofitel Philippine Plaza Manila reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing