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Sofitel Philippine Plaza Manila
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Reviews (5,196)
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2,715
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3,590 - 3,595 of 5,196 reviews
Reviewed March 26, 2013

They may have the widest choice of breakfast options I may have ever seen. They even had Indian options, which I loved. Their staff are very friendly and helpful. The rooms are clean and spacious, with quite a good view of the sea.

The only negative aspect is that it is not within strolling distance of any malls and marts. However, taxis are easily available from the hotel and hence this is not a big issue.

Overall, truly a luxury hotel.

Stayed: March 2013, traveled on business
1  Thank Rphyadav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded March 29, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for your feedback and preference for Sofitel.

We are proud to be your choice during your visits to Manila and would like to express our utmost appreciation towards your comments regarding to the service provided by our Ambassadors and Spiral with its outstanding Breakfasts. Thank you for your recommendation!

We look forward to welcome you in the near future.

Kind regards

Federico Tacoli
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2013

Stayed 5 nights and it was an amazing stay. The interior is nice. Should not miss the Pool.
Staff is co-operative and house keeping is just cool.

No complaints at all.

Enjoyed staying.
Will recommend to everyone.

Room Tip: Pool side view is nice.
  • Stayed: March 2013, traveled solo
    • Value
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    • Cleanliness
    • Service
Thank Max297
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded March 29, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for choosing Sofitel and for taking the time to review your experience.

We are happy to read that you enjoyed your stay with us and thank you for your comment regarding our Housekeeping Ambassadors.

We look forward to welcome you in the near future.

Kind regards

Federico Tacoli
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

The service by the front office staff ws excellent. Also the rooms were very comfortable and the bathroom amenities were of very high quality. The food selection at the Spiral restaurant was really fantastic.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Sen7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded March 27, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza.

We are extremely grateful for pointing out the excellent service by our front office staff. We are always attaching high importance to the details and we are proud to hear that you appreciate the efforts of Sofitel Manila.

Thank you for your lovely review of the Spiral. Sofitel is focusing on Food & Beverage Rituals to create the link between the local and the French culture.

We are glad that you had an excellent stay and we are looking forward to welcome you back.


Kind Regards,

Federico Tacoli
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

This is a great hotel but this one point I need to highlight :
1. In my pre booking order, I have requested a queit room and high floor. I was allocated to 5th floor woner is this the best or is it with Le Club card we will be treated lowly in request? The room faced the pool and goodness on the second night, this hotel allowed events like outdoor singing with noises until 11pm! The noise was unbearable considered most participants were shouting their voices out. When I called to compliant of noise I was surprised that you actually allowed the event until 11pm? How can you agreed to loud noise event till that kind of timing? The event can go on but loud noise should be restricted to say 930pm so as not to intrude peace to the guests rooms?

  • Stayed: March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank ARESRCE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded March 29, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for staying at Sofitel and for the time taken to review your stay.

We have taken note of all your comments as we understand that we have not met your overall expectations. Please accept our most sincere apologies for the inconveniences caused by the noise form the function.

Regarding your pre booking request, as we have a high demand in special room request, request are up to availably at the time of check in. However, if it is guaranteed booking we will to do our best to respect your desire and block the room prior to arrival.

We sincerely hope that this experience will not impair your confidence with us. We are looking forward to welcome you again in Sofitel Philippine Plaza.

Kind regards

Federico Tacoli
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

It is my first time to stay at the Sofitel - which is described as a resort hotel in an urban setting. It was too short a stay as I was travelling on business. I had a great room at the Club floor facing the pool and ocean. Best of all was Spirals - the longest buffet spread in Asia. I enjoyed the Cheese room immensely. My only disappointment was my luggage took long to be delivered to my room - had to wait about 30 mins - and this lessened my time to be in the swimming pool. But overall, it was a great experience!

  • Stayed: March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ellen888QuezonCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded March 27, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila.

We sincerely thank you for sharing your review with us via Tripadvisor. Your comments and commendations have been passed on to the team, which shall inspire all of us to maintain our service quality and exceed guest expectations.

We are pleased to hear that you’ve enjoyed the services of our flagship restaurant, Spiral. We are also very delighted that you liked your room with an extravagant view of our pool and the ocean.

The let downs, on the other hand, have been well noted and passed on to the respective departments for their necessary action.

Thank you for choosing Sofitel. We are glad you that you had a magnifique stay with us, and look forward to having you with us once again on your next visit to Manila!


Kind Regards

Federico Tacoli
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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