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Sofitel Philippine Plaza Manila
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Reviews (5,195)
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2,715
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All reviewsspiral restaurantle barclub millesimeluxury roomsunset barsports barpool areaclub roomthe executive loungefree shuttledinner buffetbay viewfive star hotelupon checkaccormagnifiquesnaps
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3,617 - 3,622 of 5,195 reviews
Reviewed March 15, 2013

I stayed 2 times i this hotel within a period of a week. It is a good hotel, with good restaurants, it is not new but the maintenance is well done. The view on Manila bay is beautiful. Good staff but check in and check out takes some time.
The rooms are very comfortable. If the wind comes from the wrong side there can be some smell from Manila bay when terrace door is open.
Rooms on business level are not different as the other rooms.
What I dislike is that I had to pay for an internet connection in a superior room, for this class of hotel it should be complimentary for all type of rooms.

Room Tip: Take a with a vieuw on the yachting club.
  • Stayed: March 2013, traveled on business
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Thank Peter V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded March 18, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for your feedback and taking time to post your comments.

We are pleased to hear that you enjoyed your time at our splendorous restaurant Spiral.

We reviewed your comments regarding your stay with us at Sofitel manila and we do take all comments seriously and appreciate all the feedback we can get. We are regret that the Internet offer did not meet your full expectations.

Again, thank you for the comments which will help us in our on-going efforts to improve our service

Kind regards

Federico Tacoli
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

This is one of the most beautiful hotels in the Philippines. The spiral has the best food and has a wide variety of choices. The set up at night, especially by the bay, is so romantic and beautiful. There were dancers who showcased our traditional dances. Being there made me and experiencing life there for 4 days and 3 nights made me say i'm proudly Filipino.

Room Tip: All rooms are great.
  • Stayed: February 2013, traveled as a couple
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Thank doctor_ledesma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded March 18, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

We are delighted to hear that you had a wonderful stay with us.

It was nice to hear this kind of comments from you, they will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services and keep very high the level of service. Thank you for naming us “the best of the best”.

We look forward to welcoming you back very soon.

Kind regards

Federico Tacoli
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

The surroundings and atmosphere within the hotel was brilliant. (Away from the hussel & bussel of Manila) The staff went well beyond, nothing was too much trouble. Professionalism mixed with friendliness. Meals were magnificant and best of all the hotel was extremely clean. Would definitely consider returning for a few days in the future. Being Accor Advantage Plus clients is definitely a huge benefit. Paid no extra for any meals or drinks.

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded March 18, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

We are honoured you chose the Sofitel for your stay.

Our commitment is to provide you with impeccable standards and the greatest comfort possible. Each guest’s visit should be an unforgettable experience.

We thank you for taking time to share your impressions with us and foe being a loyal member with the Accor Advantages Plus card.

We are looking forward to welcoming you in a near future and we hope your next visit will be as pleasant as the previous one.

Kind regards
Federico Tacoli
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Stayed at this hotel for 3 nights to attend a convention . This place is more like a city hotel and resort in one. Nice location depending on how you plan to spend your stay whether for business or leisure . The elegant feel is very much evident once you enter this Accor property. A huge lobby with exquisite decor , even exuding a pleasant fragrance would be noticed. Several staff in traditional cultural attire would greet guests with a sincere greeting and smile. While security is top notch, bell staff, door personnel and front desk representative would make my check in process as comforting. Yes, much has changed with the way they approach and treat guests , which is a good thing for this establishment. My room is very comfortable, functional with good lighting and equipped with a huge LCD tv providing extensive channel selection with pay movie options. I am pleased with the bathroom , being provided with toiletries. the dental kits and bedroom slippers are provided, good thing they don't make separate charges for it anymore. The facilities including the health spa, swimming pool and a mini casino remain fixtures . Many F&B outlets are available, such as the pool/sunset bar, the Le Bar for coffee and pastries, the recently renovated Spiral which still offers the best buffet offering in the Metro, and the newly opened Snaps sports bar. I recently tried having dinner at Snaps, which is a good alternative , if you do not feel like going out to dine elsewhere , and if you don't want to splurge on the buffet . It is open 24 hrs and has flat screen tv monitors if you prefer your own sports event or channel. I found it great for having some drinks and snacks. Breakfast is held at Spiral coffeeshop, and choices as expected are extensive, and has good taste and quality. Please take note that champagne and wine are included in the buffet breakfast offering during the weekend, providing an extra good value for money. By the way , after having photos taken of the glorious sunset at the poolside area, it would be interesting to watch the traditional lantern dance of the lady guest relations staff at the lobby to signify the start of the buffet dinner at their restaurant , and then maybe later go back to the poolside (or at the comfort of your room, if you have secured a good viewing area ) to watch the fireworks (weekends only ) held at nearby Mall of Asia. Staff service in many of the major key areas hotel are exemplary, particularly in Spiral when pleasant looking male and female personnel exhibit good attitude and professionalism . I also like the cute baristas like those near the dessert station and at the separate bar near poolside. Congratulations to the management for maintaining this hotel in top form . Still my choice as the best hotel in Manila. Now, if only they can provide free internet to their room guests (or even at least to Accor members ), that would have been as perfect as can be.

Room Tip: rooms on 9th floor and higher are good, choose a pool view room , it comes with extra charges but worth it
  • Stayed: March 2013, traveled on business
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Thank doctorfoxtrot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded March 18, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for choosing the Sofitel for your recent stay!

We are happy to know that you enjoyed your time during your stay and thank you for the positive review of our hotel. I am extremely thankful to you for pointing out many of our assets.

Thank you so much for staying with us and we hope to see you in near future.

Kind regards

Federico Tacoli
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

Whenever I want to take a break from the hustle and bustle of city life, I bring my family here to getaway from it all. The management did a great job giving guests a resort feel even if it's part of Metro Manila.

Upon check-in, you'll be assisted by a most hospitable and friendly staff. I checked-in at the Executive Floors at the 11th, where there is an exclusive area for guests to have an overflowing supply of drinks and cocktail food, while they play board games with family or watch TV. There is also an area for kids, where they is a buffet of candy, chocolates and pasta.

The rooms at this floor are newly renovated. The king-sized bed is one of the best in the metro. They take pride of their pillow menu, where guests can choose a number of pillows depending on their need. These are goose down feather pillows for a most restful sleep.

The shower with bath tub is fantastic. They have L'Occataine toiletries such as body wash, soap, shampoo, conditioner and lotion. It's their own way of pampering guests.

In the lower floors, they have Superior Rooms. They are spacious and could fit a family of five. In my case, I have three kids ages 8, 6 and 5 and we all fit there.

I got myself an Accor Club card that I was able to use to get discounts at their restaurants and a free overnight stay at the hotel on my next vacation. It's always a pleasant experience to stay at this hotel.

Room Tip: Ask for a room with a view of the ocean or the pool. If you would like to watch the fireworks display at a nearby popular mall, get a sea view room and inform the reservations people that this is what you want. You may also tell them if you want a room with a bath tub, if you got a Superior Room, because not all rooms have one.
  • Stayed: November 2012, traveled with family
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Thank shellyscabin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded March 14, 2013

Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

Thank you very much for choosing the Sofitel Manila on your last city escape with you familie.
We are happy to know that you enjoyed your time during your stay and we are thankful for your words.

We thank for your pointing out many of our assets: the central yet quiet resort location, the breath-taking view over the Manila bay, the MyBed concept and all other luxury amenities we are offering.

Once again we are appreciative to your comments and look forward to welcoming you back.

Kind regards
Federico Tacoli
Director of Quality

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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