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“same old Philippine Plaza Hotel”

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Sofitel Philippine Plaza Manila
Ranked #3 of 110 Hotels in Manila
Certificate of Excellence
Reviewed September 28, 2012

the hotel used to be the only Starwood property in the Philippines as Westin Philippine Plaza Hotel. the property is nicely located by the bay but unfortunately the same reason why its famous buffet spread in Spiral restaurant was affected by typhoon more than a year ago. today the said restaurant is under renovation and will open soon.rooms are comfortable and spacious and have its own balcony. i find it a bit dated (stayed at a deluxe room) and was dismayed there wasn't a tub. staff were good and friendly. location is ok but places are not walking distance. might stay there again if buffet restaurant is open again

1  Thank jasperjugan
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded October 2, 2012

Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for taking the time to write your valuable comment during your stay. Your constructive feedback regarding the deluxe room is well noted by the relevant Department Heads concerned.

We are very happy to inform you that the long wait will soon be over. Spiral will be an exciting place to be with a very special and creative dining atmosphere, opening by early November.

We thank you very much for your patronage and look forward to the pleasure of welcoming you back again soon. If I can be of any assistance, please do not hesitate to let me know.

Kind Regards,

Federico Tacoli
Director of Quality Management

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3,656 - 3,662 of 4,991 reviews

Reviewed September 28, 2012

Been in Sofitel ,Philippines twice with hubby and we always had nice memories here. Very nice place to stay, clean room & very good service .

But the swimming pool is not really clean sometimes.You can tell that sometimes that water is not that clean. The last time we're there, i had a swim for 2 times. But I noticed just after 2 days I had skin itchiness and had really itchy patch in the right arm. But view in the swimming pool is really good.

The lift is a bit annoying as it keeps on coming back up and down and not bringing you sometimes to the right floor you wanted to go. Sometimes door key wont work in the lift. And they normally make it full of visitors before it will go as sometimes somebody's operating the lift.

I love the scenery from the hotel looking towards Manila bay .
WOULD LOVE TO COMEBACK HERE AGAIN WITH MY FAMILY FOR SURE .

  • Stayed: May 2012, traveled as a couple
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2  Thank Kercy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded October 2, 2012

Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza Manila!
Dear Valued Customer,

On behalf of Sofitel Philippine Plaza, I would like to extend my deepest appreciation for sharing with the Trip Advisor community about your excellent stay with our hotel.

We regret that you encountered some challenges in the cleanliness of our pool and the lift. We have taken serious note of your comment and rest assured that appropriate action will be taken to avoid this kind of inconvenience in the near future.

Once again, thank you very much for choosing to stay at Sofitel, and we look forward to being of service to you in your next visit to Manila.

Kind Regards,

Federico Tacoli
Director of Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

I've always loved Sofitel Philippine Plaza Manila and have been staying there for 3 times now.

My last stay was from 22-24 September, and I am very glad to be given a room at 6am even if the check in time is at 2pm.

They are undergoing some major face lift at the moment, hence, the noise.

The only negative I can say about the hotel is that I had to let them know that I want my room to be made up because when I arrived at night, it wasn't made up

Room Tip: Get a bay view room!
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  • Stayed: September 2012, traveled solo
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1  Thank FaraFarella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded October 2, 2012

Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza Manila!

Thank you very much for staying with us and sharing your positive feedback.

We were delighted to read that you had an overall excellent stay in our hotel. It is always encouraging for us to hear that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been shared to the whole team. This will motivate them to keep up the good work.

We regret that you encountered some inconvenience in some areas of service. Rest assured that your comment on the housekeeping concern has been rectified immediately.

On behalf of the Sofitel Philippine Plaza Manila, I would like to extend my deepest appreciation and we hope you will allow us the opportunity to even serve you better in the future.

Kind Regards,

Federico Tacoli
Director of Quality Management

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Reviewed September 26, 2012

A nice hotel away from the city centre and on calming shores, near the Coconut Palace and the Convention Centre. SM Mall of Asia is also close by but a disclaimer: getting taxis from the mall in the evening, can be a nightmare. Whilst the hotel facilities, pools and restaurants are generally in great form (the pastry shop and dinner buffet are exceptional), rooms are a bit outdated. Several room changes had to occur because of the damp, musty atmosphere (which some staff are well aware of). Other than that staff are generally accommodating and helpful. 

  • Stayed: July 2012, traveled solo
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1  Thank silkcashmere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 27, 2012

Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza Manila!

We are grateful to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are most gratifying and have been shared with the whole team.

We regret that you encountered some challenges in our rooms and its damp musty atmosphere. We also noted that you had difficulty securing a taxi from The Mall of Asia, in your next visit our concierge could arrange a hotel car to fetch you. We have taken serious note of your comment and rest assured that appropriate action will be taken to avoid this kind of inconvenience in the near future.

Once again, thank you very much for choosing to stay at Sofitel, and we look forward to being of service to you in your next visit to Manila.

Kind Regards,

Federico Tacoli
Director of Quality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2012

The hotel was under renovation after the last typhoon.Would have been nice to be told so during booking as we mainly came for my son birthday to have dinner at Spiral which was close.The buffet upstiars set up and food is miles away from Spiral.This was a great disapointment.
Service at the pool is very poor , tables are not clean , mine was full of ants due to a yogurth left by a previous customer. No one notices that the customer had left .Also waiters sepnd more time around the bar than around the pool so we need go to the bar to get an order or the menu.Same for the bill.
As the normal door is closed it would have been logical to be able to get towels near the baby pool as all guests now arrive from that door and not the opposite side of the pool.
We had a mal functioning lock , I had to go four times up and down from the room to the reception to change the key which did not work then call twice for a technicain who could not repair the door who then called an engineer etc.. the process lasted one hour to open the door and then 45 minutes at least to repair the lock...

  • Stayed: September 2012, traveled with family
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1  Thank francoisvigier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 27, 2012

Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza Manila!

Thank you for taking the time to write your valuable comment during your stay.

We regret that you encountered some challenges during your stay with us and for any inconvenience this may have caused you. Please be assured that we have already addressed the issues. With regards to Spiral renovation, it will be re-launched by early November 2012.

We strive to provide a superior experience for every guest therefore your feedback is very important to us. We hope you will allow us the opportunity to better serve you in the near future. On your next visit, kindly contact me directly and I would be more than happy to personally arrange your arrival.

Kind Regards,

Federico Tacoli
Director of Quality Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 25, 2012

  • Stayed: September 2012, traveled on business
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1  Thank TravelingSmithy
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 27, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 25, 2012

Nice hotel in a quiet area, away from noisy Roxas Blvd. and the hustle and bustle of the busy Manila streets.
The restaurants have very good food, but in my opinion, a bit overpriced for this brand of hotel. Service is very good and the rooms are in average shape.
I stayed a little over a week and enjoyed the convenience of being near the Mall of Asia.
One thing that really annoyed me and will keep me from returning is the obnoxious and over-staffed lobby! It is nice to get a "hello sir"! when you walk past an employee, but on any given moment, there are at least 10 - 12 hotel staff fixed in the lobby. A simple walk from the elevator to the front entrance will wear you out!
Also, there is no free internet available, except in the blusterous lobby of the hotel.

Room Tip: Ask for complimentary internet in your room during the current renovations in the lobby!
See more room tips
  • Stayed: September 2012, traveled on business
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1  Thank SeaducedByTheSea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this reviewResponded September 27, 2012

Dear Valued Guest,

Bonjour! Mabuhay from Sofitel Philippine Plaza!

Thank you for taking the time to inform us of your experience with Sofitel Philippine Plaza. Your feedback is extremely valuable to us as it helps us improve the quality of our service to better meet your needs.

We are pleased to know that you enjoyed our service and enjoyed the nearby attractions such as the Mall of Asia.

It would be our great pleasure to do business with you in the future and we look forward to welcoming you back again soon. We wish you best in your personal and business endeavors.

Kind Regards,

Federico Tacoli
Director of Quality Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Address: Roxas Boulevard | CCP Complex, Manila, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Business Hotel in Manila
#3 Romantic Hotel in Manila
#3 Luxury Hotel in Manila
#4 Family Hotel in Manila
Price Range: $130 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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