I usually frequent hotels near Makati but I thought I'd try Sofitel for a friend's birthday celebration. We arrived in the hotel at around 2:15PM (check-in was at 2PM) but was advised that our room, which I reserved weeks ago, was not yet cleaned up due to late check-out of the previous occupant. We were offered to try an upgraded room instead but if we avail of that, we had to pay additional fee on top of the reservation--so thanks but no thanks.
We had to wait at the lobby for an hour for our room to be prepared. We weren't even offered any refreshments (doesnt have to be expensive eg., water??) amidst the trouble.
Some of the staff were friendly but I've received better and warmer service (eg., at Manila Pen and Makati Shang). I know it was a long weekend and they have high volume of guests (who didn't want to check-out on time) but does it have to be at the expense of the other guests?
So finally we were able to check-in after an hour of waiting and when we entered the room, it was indeed cleaned up--except for the garbage can which was not emptied.
On our last day, for some reason, the hot water in the shower became defective so I had to use cold water in showering. Breakfast buffet was very expensive for the taste and variety of food they offer (hence food choices were limited and not really WOW). I also felt as if the staff was scrambling around in a panicked state because of the flow of people so I didnt feel comfortable while having breakfast.
On a positive note though, I do appreciate that my requests (bay view and king-sized bed) were granted. We had a nice, simple and comfortable room. I LOVE the balcony where we were able to watch the sunset.
Overall, it was an average experience, but I may give this hotel another chance in the distant future, mostly because of the sunset view.
- Official Description (provided by the hotel):
- Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more less
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- Also Known As:
- Philippine Travel
- Sofitel Manila
- Accor Philippine Plaza Manila
- Philippine Plaza
- Hotel Philippine Plaza
- Sofitel Philippines
- Sofitel Philippine Plaza
- Manila Sofitel
- Westin Philippine Plaza