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“Nice pool”

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Sofitel Philippine Plaza Manila
Ranked #3 of 108 Hotels in Manila
Certificate of Excellence
Pasig, Philippines
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice pool”
Reviewed August 20, 2011

Stayed overnight using my free night w/ accor advantage card. Rooms are nice. Love their pool. Love the bay area overlooking the sea,

But i dont really like the accor people. They are arrogant & they just doesnt fit with the sofitel standards of service.

Other than that, i think this is a great hotel.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank purpleginger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 23, 2011
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza Manila!

On behalf of Sofitel Philippine Plaza, I would like to extend my appreciation for sharing with us your excellent stay with our hotel.

Many agree with you that the lagoon-shaped pool is one of the top features of the hotel. Guests have also raved about the special MyBed for a great sleep along with the pleasures of LeSpa.

Your kind words has not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. I would like to assure you of our continued sincerity and dedication to service from all Sofitel Ambassadors.

It would be our great pleasure to do business with you in the future and we look forward to more such opportunities in the near future. In the meantime, if I can be of any assistance, please do not hesitate to let me know.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (802)
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Eastleigh, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 20, 2011

Just got back from a stay at the Sofitel and was pleased to leave it. The hotel is very old and falling down. This morning after i had taken a shower my grandma came to my roomn saying to me that her room was flooded that was started by the pipes leaking water and drowning the room with water which was so bad that even the floor had to be riped out and thrown out. This also isn't the hotels endless problems the breakfast although I was pleased with the choice the food didn't taste as fresh as i was expecting like other hotels I have stayed in. I was also dissapointed by the bedrooms although nicely decorated the walls looked like they needed painting and the wall under the air conditioning unit was very soggy and damp. However the pool is very nice with slidesw and enough sun loungers to lay on.
Conclusion- The Sofitel chain may have better hotels but avoid thier Manila hotel as it is fallinmg apart and remember to take swimmming goggles not just for the pool but for when your room gets flooded and you swim round in the water, AVOISD THIS HOTEL AT ALL COSTS.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank DMan93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 22, 2011
Dear Valued Guest,

Bonjour Mabuhay from Sofitel Philippine Plaza!

Thank you for the review on your experience at Sofitel. This isolated incident has been well noted.

Sofitel Philippine Plaza underwent a full renovation over the past few years, and as such, all its rooms are brand new. We are fortunate to continuously receive high guests satisfaction ratings since Sofitel’s complete facelift.



With regard to your concerns about Spiral, rest assured that food served is 100% fresh. The hotel employs the highest standards in quality management procedures, from the moment of delivery until the time that food is cooked live and served to guests. This painstaking attention to quality is part of the reason that the award-winning Spiral continues to enjoy the success it does as a favorite among local, as well as international, guests.

Thank you for accepting our apologies for the inconvenience caused during your stay. We are pleased that you have accepted our invitation for another stay with us, and we look forward to welcoming you to Sofitel once again.


Best regards,

Josephine Abel-Arvesu
Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manila
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 18, 2011

Reservations Staff and Front Office Agents are very efficient. Breakfast at Spiral was awesome. Best lagoon-shaped pool in town. Sunset at Le Bar with my favorite local beer complete my already satisfying day.

Room Tip: Rooms with view of the pool and the bay are incomparable.
See more room tips
  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank hanatour_perry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 23, 2011
Dear Valued Guest,


Bonjour from Sofitel Philippine Plaza Manila!

It has been our pleasure to be of service to you and to your family. On behalf of Sofitel Philippine Plaza, I would like to thank you for sharing with us your excellent stay with our hotel.

Your patronage and suggestion are a vital part of our growth. And for that, we are most grateful.

We would love to have the pleasure of seeing you as a regular guest.

We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.


Sincerely yours,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 15, 2011

From the check-in up to check out, service was very good. I arrived on the morning of Wednesday and eventhough the check in time was 2pm, the front desk accommodated me around 12nn. Check in was a breeze and the room was just what I've expected. I've stayed in a Superior Bayview and the view of Manila Bay was worth the difference from a City view room! The buffet spread at the Spiral was very extensive and Marcel, the food attendant was very attentive. Overall my 2 nights stay in the hotel was excellent. Would definitely come back!

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 16, 2011
Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila!

We would like to express my sincere appreciation for your concern, interest and time taken to inform us of your experience during your stay with us.

Your kind words has not only boosted the confidence of the team, but renewed the enthusiasm and zest for the job. I would like to assure you of our continued sincerity and dedication to service from all Sofitel Ambassadors.

We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.


Yours sincerely,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 14, 2011

I went to Sofitel with a colleague for the National Retailers Conference from Shell Pilipinas last month. Although that was my first time to go to this hotel, I, along with the other delegates experienced a very warm and friendly service from all of the staff. The food was great and the service staff were very accommodating. What I liked the most was how everyone looked happy to serve us.

The conference room looked were elegantly prepared and the place was just amazing!

I had a wonderful experience and I would definitely be back soon and recommend this to all of my friends!

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ruth2229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 16, 2011
Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila!

We are grateful to read that you had an overall excellent stay in our hotel and particularly appreciated the service of our staff. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words are most gratifying and have been shared with the whole team. This will certainly motivate them to keep up the good work.

We thank you for your continued support and it is always a pleasure for us to be at your service. On your next visit, kindly contact me directly and I would be more than happy to personally arrange your stay with us. In the meantime, if I can be of any assistance, please do not hesitate to let me know.

Sincerely yours,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2011

I was able to witness the Chiang Kai Shek College Class 70 reunion held at Sofitel Philippine Plaza Manila last December 2010 since my parents are alumni of CKSC. Sofitel did a great job on this event.

When we got to the hotel, the staff were polite and were very helpful in assisting us to the right ballroom where the reunion was held. Also, Sofitel has nice interior that adds up to the good feel of the whole event. Food is great and so is the services they rendered to their guests.

Indeed, it was a great place to have all kinds of social events. *two thumbs up!* I was happy that my parents really enjoyed their reunion. Thanks to Sofitel!

  • Stayed December 2010, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Rea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel-Philippines, Manager at Sofitel Philippine Plaza Manila, responded to this review, August 15, 2011
Dear Valued Guest,

Bonjour from Sofitel Philippine Plaza Manila!

Thank you for your valuable feedback dated August 14, 2011 expressing recognition of your excellent event here at Sofitel Philippine Plaza Manila. We strive to provide a superior experience for every guest therefore your feedback is very important to us.

Your patronage is a vital part of our growth. And for that, we are most grateful.

We would love to have the pleasure of seeing you as a regular guest.

We are looking forward to your next visit and wish you the best in your business and personal endeavors. In the meantime, I remain at your disposal should need further assistance.


Sincerely yours,

Josephine Abel-Arvesu
Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Philippine Plaza Manila

Property: Sofitel Philippine Plaza Manila
Address: CCP Complex, Roxas Boulevard, Manila, Luzon 1300, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Manila
#3 Luxury Hotel in Manila
#3 Business Hotel in Manila
#3 Romantic Hotel in Manila
#4 Family Hotel in Manila
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Philippine Plaza Manila 5*
Number of rooms: 609
Official Description (provided by the hotel):
Sofitel Philippine Plaza Manila is an iconic 5-star luxury resort nestled in an expansive tropical setting. Renowned for its magnificent contrast of captivating sunsets and the sparkling waters of Manila Bay, the hotel attracts international and local travelers alike with its signature Filipino brand of hospitality and the French joie de vivre reflected in its service rituals; from entertainment, food and wine offerings. Nestled adjacent to the historic Cultural Center of the Philippines, Sofitel Philippine Plaza boasts of a location within the city beat and the refreshing tranquillity of the bay. It stands 15 minutes away from the international and domestic airports and approximately 30 minutes away from Makati City, the central business and commercial district of thriving shopping, dining and entertainment venues. Spiral is the hotel's most interactive restaurant in the Asia Pacific Region, featuring 21 ateliers of the world's best cuisine in one magnificent destination. Other than Spiral, Sofitel Philippine Plaza also has other restaurants and bars including Le Bar, a bistro, patisserie and library in one destination, La Veranda, a Parisian-style bar with an indoor lounge that stretches to an outdoor terrace, Snaps Sports Bar, a sleek and modern bar for sports enthusiasts, and the Sunset Bar, the idyllic blend of a picturesque outdoor dining venue. The first of its kind in Asia, the Vietura Aesthetic Lifestyle features anti-aging, detox and weight management along with a comprehensive services menu of holistic, personalized beauty and wellness programs. It combines non-invasive aesthetic procedures, integrative medicine and lifestyle coaching tailored to fit the individual's needs. ... more   less 
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Also Known As:
Philippine Travel
Sofitel Manila
Accor Philippine Plaza Manila
Philippine Plaza
Hotel Philippine Plaza
Sofitel Philippines
Sofitel Philippine Plaza
Manila Sofitel
Westin Philippine Plaza

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