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“disappointed to white knight hotel”

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White Knight Hotel Intramuros
Ranked #90 of 108 Hotels in Manila
manila
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“disappointed to white knight hotel”
Reviewed April 17, 2013

Slow action or actually no action at all about what happened last saturday april 13, pls provide a safety vault or box in every room. I WANT MY MONEY BACK, every single peso is important, so please i really need an action, be fair, its the management fault, imagine they clean our room without a guard, even an OJT which is not allowed to do housekeeping is there,

Stayed April 2013, traveled with friends
Helpful?
1 Thank rebrickz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chic17, Manager at White Knight Hotel Intramuros, responded to this review, April 18, 2013
Last year, a guest reported losing her iphone inside the WKHI function room. She suspected the WKHI waiters. After viewing the cctv footage of the event, her friend was seen putting the missing iphone in her bag. The friend returned the iphone after the viewing.
Wkhi management investigated the April 13, 2013 report immediately also. After a body bag search, there is no evidence of wrongdoing on the 2 room attendants who cleaned the room on April 13, 2013. The ojts stayed for a short while to assist & to fetch some cleaning materials to the 2 room attendants. The guest has friends who entered the room on the said date. The cctv footage can only reach the hallway and the door of the guest rooms.
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390 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (77)
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English first
Manila, Philippines
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 7, 2013

Actually the price for the rooms here is quite cheap. But the quality comes with the price. Pictures are good on their website, but when I got in the room, I felt disappointed. Room is quite hot. I had to bring up the bed beside the air conditioning unit. Water pressure is not that good. But the staff are accommodating.
PS. No breakfast. :(

Room Tip: Check if suite is available.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jheff21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chic17, Manager at White Knight Hotel Intramuros, responded to this review, April 9, 2013
We appreciate your candid observation. Rest assured we are continuously upgrading the facilities of the hotel to provide the best comfort & best value to all our customers.
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San Fernando La Union, Philippines
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 7, 2013

Great hotel situated in the heart of Intramuros and directly across the street from the Old church. The room was spacious and clean. The staff was very friendly. Food was not as good as i would have expected but I wouldnt say that it wasnt good, just could have been better. Beautiful Hotel in a beautiful area of manila away from the hussle.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AgooBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Almeria, Spain
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 27, 2013

This hotel, in the middle of Intramuros, brings you back in time of the colonial Spanish time.Much is still preserved but as many parts were also destroyed it gives a mixed feeling.
Via Agoda we got a very cheap price for 3 nights. It is worth booking through the internet. As not much may be changed or modified in the center, the hotel has no ellivator but do not worry, the wide stairs and the helpfull staff brings you to your room. 3rd floor is the highest so that is ok. The check in went ok by professional staff. In the same hall, there is a restaurent where you can have all your meals. Check the inner court in old colonial style preserved. The same inner court brings you to Manila house and a restaurent with a nice Flipino dance and dinner evening for just 1500 peso.. We enjoyed our stay very much and can recommend this warm place.The rooms are very spacy and if you do not mind that not everything is correct, you will enjoy this hotel

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ejrobberts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 22, 2013

Have always been keen on visiting Historical Spanish & Colonial buildings as an architect from Madrid. Intramuros attracted me as this used to be seat of the Spanish Government way back in the 18th century. White knight hotel intramuros offers the best rate in the area and considering that it's only less than US $50/ day stay, i find the hotel offering much more than it's price expectation. The money I saved for 3 day stay was more than enough to allow me some shopping for souvenir items. The hotel supervisor was so helpful in guiding me to find where the best bargain shop are for souvenir items.Will bring my family in my next trip as i'd like to try their tour packages which are very cheap. :)

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank faron a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 17, 2013

As a budget conscious traveler, I'm always looking for the best bargain when visiting Manila. Quite curious to see Intramuros but not too keen on Museums.

The Slogan More Fun in the Philippines.I got the best value for Money! Very nice & Comfortable Rooms, Big Toilet & Bathrooms, service oriented hotel staff and great food for such an affordable price!

Enjoyed the Electric Chariots Tour for only US $12, tried the Mini Shuttle Tour & the Bicycle Tour of Intramuros all for less than US $30! What a deal! This is the Best Place to visit when coming to intramuros & Maybe the whole of Manila!


Must visit for foreigners!!!

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 15, 2013

This hotel is very bad. It seemed ok online then I booked for one week and upon arrival me and my partner were shocked at the conditions of the room.

The hot water did not work. The air conditioning smelled so bad I decided to put up with the Manila heat rather than use it. The room was dirty and it had one tiny window literally just above the floor.

Parts of the room were also too small for me and my partner to stand up fully in. I would not recommend this hotel to anyone, especially tourists from western countries who are not used to these kinds of living conditions.

They are very smart with their no refunds policy. I left after one night, choosing to more than likely loose $300+ rather than stay in this room for even one more night. Perhaps their no refunds policy is due to the fact that alot of people would leave or shorten their stay after getting to the hotel and seeing what is really like.

I went to stay at another hotel which I had stayed in before that was not only cheaper but also way more comfortable.

Room Tip: Stay away from this hotel
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank aussiefromsyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chic17, Manager at White Knight Hotel Intramuros, responded to this review, February 16, 2013
Our sincere apologies for your inconvenience. We shall immediately improve and rectify our shortcoming. LIkewise, thank you for your candid observation as this is a wake up call for us to do better in providing the best value for money to our clients. Also, we have given advise to our team to book our taller guests in our second floor rooms which ranges from 30 to 35 square meters with higher ceilings. We hope to make it up to you.
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Additional Information about White Knight Hotel Intramuros

Property: White Knight Hotel Intramuros
Address: Plaza San Luis Complex General Luna Street corner Urdaneta Street | Intramuros, Manila, Luzon 1002, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #90 of 108 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:3 star — White Knight Hotel Intramuros 3*
Number of rooms: 29
Official Description (provided by the hotel):
White Knight Hotel Intramuros in Manila is located within the Plaza San Luis Complex. It offers accommodations in Manila, Philippines that are air-conditioned and filled with the essential amenities you'd need, such as flat-screen cable TV, coffee and tea maker, and private toilet and bath with hot/cold water. Some of its amenities include Coco Bango Cafe, Wi-Fi access, massage service, and airport and city transfers. While staying here you can visit some tourist spots like Fort Santiago, Statues of King Carlos IV, and Manila Ocean Park. ... more   less 
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