I booked this hotel 2 weeks before my trip. Since I was arriving at 12am alone in Manila I tried asking Intramuros if they could send a car to pick me up at the ariport. Initially they replied to my emails and eventually stopped getting back to me and never confirmed...So 2 days before the trip I called them to confirm the booking and ask for the car. They confirmed they would have sent a car for me and confirmed everything was ok with my booking.
When I arrived at the airport the car was there to pick me up, but when we arrived at the hotel at 1am the receptionist told me they had no room for m because they had booked more rooms than what they had. There was another couple who had arrived just before me and had the same problem. Luckily I had not paid yet for my room but the other couple did and the hotel, instead of refunding them or sending them for free to another hotel made them go to another hotel where they found out they had to pay again and this time for double the price. Luckily I did not agree to going to another hotel and asked Intramuros to figure out a solution for me: they made me sleep in the storage room on a materass on the floor. The driver also told that he had been driving people from the airport to intramuros and then from Intramuros to other hotels for the entire day, so the problem was not isolated to me
The next day they even had the face to ask me to pay for the driver who came to pick me up at the airport...Their complete incompetence is overwhelming
- Official Description (provided by the hotel):
- White Knight Hotel Intramuros in Manila is located within the Plaza San Luis Complex. It offers accommodations in Manila, Philippines that are air-conditioned and filled with the essential amenities you'd need, such as flat-screen cable TV, coffee and tea maker, and private toilet and bath with hot/cold water. Some of its amenities include Coco Bango Cafe, Wi-Fi access, massage service, and airport and city transfers. While staying here you can visit some tourist spots like Fort Santiago, Statues of King Carlos IV, and Manila Ocean Park. ... more less
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