This restaurant is located in the Sofitel Hotel, Manila and my family and I have been there many times in that past to eat. Last Saturday evening, the 3rd September I took my family there for the buffet and there were four of us. We sat down and waited 10 minutes and when the drinks list did not arrive we asked a waitress. When we ordered our drinks she obviously was not familiar with the menu as we had to point to the items to show her what we wanted. After a while the drinks came and the waitress seemed confused over what we had ordered as if she could not remember taking the order.
From then on the service was not good at all. The restaurant was so busy that they were running out of crockery and cutlery for the Buffet and we asked on more than one occasion for items but they never came. Small items like dishes for sauces and tea spoons were missing and a lot of people were asking the staff for these items.
We asked twice for another beer, twice for water for the table and at the end when we asked for the bill we asked for tea and coffee. It never came so we asked again and then paid the bill. We decided to leave and as we were getting up the tea and the coffee arrived. There was a French gentleman in a suit working there in the restaurant at that time so I assumed that he was the duty manager but he was so busy I decided to put this visit down to experience and we just left.
Considering that the bill came to USD 300 for the four of us, a sizeable amount of tax included as well as the cover charge and the one hour plus drive to get to the hotel on a Saturday evening, it was definitely not worth the expenditure. There are better priced hotels in Manila that offer more lavish and cheaper buffets and we shall have to have a justifiable reason to visit the Spiral Restaurant again.
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