Dont Stay at Grand Opera Plzzzzzzzz
1.shuttle service is chargeable 1000pesos,its advertised as free. 2.They tried giveing me a room without windows,then lied saying all rooms are the same and id booked a junior suite at 4000pesos per night.Lucky for me the bell boy eager for a tip told me the truth and after the reception staff lied i was able to inform them of rooms with windows,they promptly showed me another room without an apology as if lying was the norm. 3Breakfast was toast and noodels,not a 5 star buffett as advertised.Absolute garbage like slops. 4.they wanted payment up front,unlike asia rooms policy of not paying until departure. 5.On check in they also asked me for a 1000pesos deposit,i refused and didnt try take it. 6.Dont pay on a credit card as the will ask u sign a form wich basicaly allows them to take payments from your card at any time after you have checked out,Only Pay in Cash. My overall experience is that they need 4 stars removeing from there Hotel rating,ive stayed in better Pension houses.They have no concept of service,anything will do as long as you pay they will give you all the excuses even to the exstent of lying.All senior managers are never available coz there always in a meeting.Its in a dangerous part of town and dont think you can go for a stroll at night coz its not advisable seeing your in downtown china town but without the usual ammenities a china town would offer else where in the world. Do yourself a favour and find another Hotel.
Arrived at 1.30am and afterbeing qouted the price and accepted of 2000php per night then was charged extra 200php per day for window wich was only a port hole!, buffet breakfast was cold rice,and frankfurts,cold eggs,and stail bread,outside hotel was a bus depot with lotts of pollutoin and sleazy characters,very heavy traffic& scamming taxi drivers! make sure you ask if the meter is working or they will charge you tripple price!.The room was ok but small and it took 3 days to get a kettle that worked,one night ordered the ribbs with corn& potatoe&coleslaw when it arrived ribbs were cold and dry &no potatoe&no corn,also ordered the Chefs salad that a 6 year old could have made! Rubbish!! there were holes in the bed linen and the bed was dirty with hairs on it!was advertised with dvd and cd player, but did not exist!house keeping walking around yelling on two way radios waking you up at 7am,room service food was cold&expensive, Kids Party in Restaurant on Saturday night so had to eat elsewhere,people also smoking beside you while you eat, & kids running wild ,screaming&playing on piano on Sunday nights! bcoz I was doing business I needed to stay another week and bcoz not familiar with area asked to extend another week,reception staff told me all ok & bcoz of my hiccupps would be given 10% discount for rest of my stay only to be told 3 days later that was not extended on there system & we had to leave or go to there sister hotel !!!at 10am & had to go by 12noon!!!! , so if this is 5 star !!!! its just all Lies,lies,lies!!!! dont waste your time & effort bcoz there are so many better managed hotels in the Manila area , this place is ok for Korean tourists on package deals for a few days ,,and thats it !!!!!!!!!!!! ....I will never ever return !!!!!!!!!!!!!
- Official Description (provided by the hotel):
- The Manila Grand Opera Hotel stands today on the former site of the Manila Grand Opera House, a cultural landmark that showcased Philippine arts from 1900 to the late 1950. Formally launched in August 2008, it combines the historic theater's cultural legacy with a boost to the travel and tourism industry as the only luxury hotel in Manila's Sta. Cruz district, near Binondo's Chinatown. Located on the corner of Rizal Avenue and Doroteo Jose Street, the Manila Grand Opera Hotel today caters to an increasing number of visitors from China and Taiwan, aside from habitues and residents of the area who have long hoped for such a center of elegance and beauty to emerge in their midst. At the hotel's entrance stands a historical marker about the inauguration of the first Philippine Assembly on Oct. 16, 1907 by United States Secretary of War William Howard Taft, a historic event that was held there. As the only elegant hotel in downtown Manila, Manila Grand Opera Hotel expects to cater to the increasing number of Chinese visitors from the mainland and Taiwan who will feel at home staying near Manila's Chinatown. The hotel also serves the needs of the Chinese community residing in the nearby Chinatown by providing accommodations for their relatives and friends coming from abroad, he added. The luxury hotel has 250 contemporary guest rooms equipped with state-of-the-art door lock system, cable TV and Wi-Fi and LAN access, a mini-bar with a wide variety of snacks and drinks, with amenities such as buffet breakfast, use of the Infinity swimming pool,and spa. For the dining enjoyment of guests, there are the New President Sharksfin Seafood Restaurant serving authentic Chinese cuisine and the Circa 1900 Bar and Restaurant offering an array of gastronomic delights in an old world ambiance created by the blown up photographs on the walls of artists who had performed at the old theater. For big social gatherings, the hotel's Ambassador's Hall can accommodate up to 1,000 guests while several Meeting Rooms are also available for smaller gatherings such as business meetings, social get-together, dining, meeting and banquets. ... more less
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