Booked this hotel two weeks before arrival, when arrived and presented my Booking Itinerary to the man sitting at the front desk, he was so confused with what I'm showing him. Then I told him I'm checking in. He look at the itinerary again for awhile and started checking his record, and told me they don't have my reservation, also he ask me for the contact person. "Contact Person?" I booked the hotel with an internet agency, that should be my contact person. Told him to call but he said that is not his job. ????. After I was getting a little mad and demended to see the manager, he was then confused again of which manager I want to see, so I told him the one who incharge with the booking. Answer from him was there is None, ????? Awhile later another lady showed up, and started checking with all their record and still got back to me with the same answer back. Then I said to them, forget about the reservation, just get me a room. Almost an hour later they still couldn't come up a room for me even they have rooms available. When I asked what is going on with this, then she start explained to me all the rooms do not belongs to the hotel, and each room has an individual owner. In order to get me a room, they have to find the owner of the room first. So as my booking, when a particular owner of the room received the reservation and the money of the rental, that owner must info the front desk, otherwise no reservation will be appearing on their side. And that is my case here. They advertised this place as a hotel but it is more like a time share service apartment. Then the front desk lady advised me go try another hotel. Fine with me, but when I ask her to just write a noted saying that I showed but no room available for me so I can get my money back, but was refused to do so by her. She tell me to take a picture as a prove instead. Which I did. I ended up by spending another 5.5K peso for a rental car to got back to the town for which I was original stayed, until the day to return to the States. After returned, called the online booking agency, they would like to get me a refund but first they have to contact the hotel. But when they tried to call the hotel a few times, no one answer. Also, one lady who works at the hotel advised me not to go outside the hotel at night, wondering what she means.
- Official Description (provided by the hotel):
- Unlike traditional hotels, my stylishly appointed 1 bedroom, 2 bedroom/Studio apartment offers all the space and comfort of home right in the heart of Manila. This condo will allow you to experience the richness of staying in this most dynamic & vibrant area. You will be located in the heart Malate, Manila's night life district. We are surrounded by really wonderful new shopping malls with the Mall of Asia (the largest shopping mall in Asia) within a 5 minute cab ride and Robinson Mall less than 900 meters in the other direction. Walking distance to SM Harrison Plaza. The sunset at Manila Bay is also one of the most spectacular in the world. It can be enjoyed along Roxas Boulevard where one can take a leisurely stroll and arrive at the cultural center of the Philippines. It is also the center of economy, tourism, politics, culture and sports in the country. The place is in top location and accessible for public transport, close to National Museum, the historical attraction Intramuros and many others. Amenities: These are among the amenities offered:•King size/Queen size bed•Bedsheets, towels, soap, shampoo, toothpaste, tea and coffee•Centralized, individually controlled aircon •Hot and cold shower, bathtub•Balcony with a seaview•Free purified water•Free local phone calls•Free DSL Internet connection•Safe deposit box•Large TV with 90 channels•Home theater system•Fully equipped kitchen with a refrigerator, microwave, stove, rice cooker, bread toaster and coffee making facilities •Dining table•Sofa and sofa table•Iron and ironing board•Hair dryer•24 hour reception•Swimming pool•Gym•Sauna ... more less
- Reservation Options:
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- Also Known As:
- Baywatch Tower Manila Hotel Manila