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“Just an average hotel” 3 of 5 bubbles
Review of Hotel H2O

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Hotel H2O
Ranked #10 of 109 Hotels in Manila
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Just an average hotel”
3 of 5 bubbles Reviewed November 25, 2013 via mobile

We stayed here last october, talking with their reservations team is very bad experience,n0t friendly,. i had to arrange a pick up at the airport but it seems like they have a hard time doing their job, and i have to call them for 5 times to set up everything. .promising to give a call back but they didnt.

hotel is clean and cozy. i like the room that they gave us coz reservation team told me its a queen bed but when i checked in theyre telling me the ro0m i picked has n0 queen bed,.but go0d thing they found a solution and get us a nice ro0m,bed is comfy,.nice location, very quite,breakfast is okay, friendly staff . ,

overall, .nice hotel but due to bad experience im n0t sure if im goin back,theres a lot of hotel to cho0se from,

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank chellybebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, November 27, 2013
We really appreciate that you took time to share your feedback on your experience at Hotel H2O.We are delighted to hear that you find our hotel clean and cozy.

With regards to your comment on Reservation Staff, the hotel management has been informed about your comments to ensure that these are noted and acted upon right away to avoid similar incident in the future. We truly apologize for the inconvenience this may have caused you.

We would like to assure you that this is not a standard of our service thus, future transaction and negotiation, rest assured that it will be handled professionally and efficiently.

It is our hope that you will give us the opportunity to serve you better in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,123 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
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  • Polish first
  • Portuguese first
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English first
Darwin, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 25, 2013 via mobile

We stayed here in October this year and it was great close to the mall of Asia the aquarium was okay didn't find much interest. It would be good if you had little kids. Staff were great aswell organized all the transfers from the hotel to the airport. Would definately stay here again the rooms are great and so is the buffet breakfast!! Biggest one I've seen!!

Stayed November 2013, traveled as a couple
Helpful?
1 Thank AccebeR1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, November 27, 2013
Thank you for taking time to post a review. We have taken note of the items that you pointed out for us to address. We are very delighted to hear that you really enjoyed your stay in Hotel H2O.

Lastly, I would like to thank you, for commending our staff and also for acknowledging our buffet breakfast. It has been a pleasure to accommodate you in Hotel H2O.

Your appreciation goes a long way and indeed became an inspiration. We look forward to be of service with you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dhahran, Saudi Arabia
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

The location very convenient.
The rooms are very clean and you can smell the fragrance.
The staff is friendly and supportive.
The food is excellent.
The stay was worth the money.

The noise from the Ocean Park tours.
The bay needs to be cleaned and maintained around the hotel.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Baqami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muntinlupa City, Rizal, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed November 21, 2013

My son, a toddler, loves the aquarium walls, that's why we keep coming back. Our first time in Hotel H20 was in March of 2012, holy week. It took us forever to check in, and the receptionist was rude. Our second time was in April, 2013. Same thing. Just yesterday, we decided to bring the family to hotel h2o just before Christmas. Now that we have 3 sons (7month old twins and a 2 year old) we thought it would be fun for the kids. There will be 8 of us: parents, 2 babies, 1 toddler, and 3 nannies. Called the hotel yesterday, and was told that there is absolutely no way we can get 2 rooms, with 1 beside, or in front of, the other, even if there are such rooms available. Duh?! I'm sure we're not the first big group to ask for adjoining rooms.

  • Stayed November 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Apple G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, November 27, 2013
Thank you for taking time to post a review.

We regret to hear that your experience was not to your expectation and we would like to express our sincerest apologies for any inconvenience caused. We appreciate & truly value your comments as these help us to improve. Your comments have been forwarded to the Department Heads concerned and discussed this with their team. Rest assured that necessary measures will be taken accordingly.

Regarding your concern on adjoining room, we do not have adjoining room on Aqua Rooms,we only have adjoining room in Parkview Room and Bayview Room .

We look forward to welcome you back in the future in the hope that you will give us opportunity to be service to you once again.
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Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 18, 2013

This is our 2nd time to stay in their bay view room and I still love their hotel. The service is.......what can I say? FIRST CLASS. From concierge, to front desk, housekeeping, everyone gave their best, they were all so accommodating. The rooms are so clean, just the way i like it. The food in Makan Makan( H2O's resto) are authentic and delicious. Our family would definitely come back, again and again....Keep it up Hotel H2O.
I just hope that you will have a lap pool, I was just expecting that, since you call it water hotel, maybe, soon a big pool will be built for guests who love to swim like i do.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lisette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, November 27, 2013
Thank you for taking the time to share your feedback with us. We are delighted to know that you appreciate everything about the hotel, from the food to the staff service, room and amenities

Thank you for giving inputs on the areas we can improve on. We will always look at improving the services we provide to our valued guests.

We would love to have the pleasure of serving you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 11, 2013

I really really enjoyed my stay on HotelH2o last week. We got the perfect view of the room for the musical fountain show although when we went to the SPA its already closed.

Big thanks to JP for being well accommodating on the phone. He was very pleasant and nice talking to the phone.

Room Tip: Rooms with Jacuzzi, particularly the club bay room.
See more room tips
  • Stayed November 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Timothy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, November 27, 2013
We greatly appreciate that you took time to share your experience during your stay at Hotel H2O.
Thank you for appreciating the hotel guest room and the musical fountain show as well. Your feedback will be shared to the rest of our team.

We look forward to welcome you back anytime soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
240 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 bubbles Reviewed November 8, 2013

Stayed here at the end of our trip in the Philippines and were blown away by the room. We got the aquarium view room and spoofed lying on the bed watching all the fish swim back and forth between the rooms,
Overall facilities in the hotel were good and the hotel is in a good location. It is a short ride to robinsons plaza or makati.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TravellingTTs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H2O-Manila, General Manager at Hotel H2O, responded to this review, November 27, 2013
Thank you for taking time to share your experience during your stay at Hotel H2O.

It is such a delight to know that you had a good experience and particularly enjoyed the aqua room; it is one of the top features of our hotel.

Again, thank you for your kind words and positive feedback. My team and I look forward to be of service to you on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel H2O

Property: Hotel H2O
Address: Luneta | Behind Quirino Grandstand, Manila, Luzon 1000, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 109 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel H2O 4*
Number of rooms: 147
Official Description (provided by the hotel):
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 
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