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“Should Leverage More on Location” 3 of 5 bubbles
Review of Hotel H2O

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Hotel H2O
Ranked #10 of 109 Hotels in Manila
Batangas City, Philippines
Level Contributor
88 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Should Leverage More on Location”
3 of 5 bubbles Reviewed February 1, 2012

Hotel H2O sits right on the Manila Ocean Park complex. Our room actually was a Park View Room, which had a view of the marine show stage. The hotel, room and furnishings were still relatively new. My wife, 2 kids and I were in a twin bedded room and while my sons are admittedly already at the age (8 and 10) where at home they occupy their own room, I still found the beds a bit too small and soft for my own comfort. There wasn't so much as a bathroom but instead the shower and water closet stall were in the room itself and only separated by glass partitions, the lower part of which was frosted to afford an amount (albeit very limited) of privacy. The lavatory was likewise in the room itself and right alongside one of the beds. The glass partitions did not seal quite right so much so that when my younger son took a shower, the water splashing led to quite a bit of water leaking into the room area.

Service was passable though a few questionable practices in my view. For the check-in, I was expecting to go swiftly as we were local residents on a prepaid reservation. Still took a good 10 minutes or so to fill in the various forms as well as provide my credit card for guarantee purposes. An hour or so before we checked out, I also received a call on the room phone reminding me to check-out at 12PM. I understand it's the appointed check out time but I didn't exactly think they were fully booked so while I was not looking for a late check out arrangement, the reminder to check out at 12PM was not really appreciated.

Breakfast at Makan Makan was surprisingly adequate. Usually smaller type hotels don't offer anything nearly as varied as the spread they had. Perhaps the other plus point was that WiFi was free not to mention they allowed a couple of devices on which to log-on to. So no issues with me logging on simultaneously on my notebook and iphone.

At the time of our stay, there was quite a bit of construction work going on at the driveways leading to and from the the park and hotel complex making the walk to Quirino Grandstand and Rizal Park a rather dusty affair.

Our intention was really to use the hotel as base for our park visit but the park had a no reentry policy, which sort of defeated the purpose of having a hotel adjacent to or within the park in the first place. Perhaps another point to improve as to me it was the biggest selling point of the hotel.

The rate we got for the room was fairly reasonable though it was a 14-day advance purchase on a reservation website. Altogether still quite good value but definitely nothing to shout home about. As mentioned above, the hotel should really capitalise on its location beside the theme park. It would possibly attract more guests if such guests were free to shuttle between the park and the hotel

  • Stayed January 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank RRGT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Pasig, Philippines
Level Contributor
120 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
4 of 5 bubbles Reviewed January 31, 2012

We booked the hotel via Ensogo (discounted rate of 5,800 for overnight with set meal and fountain show) to celebrate my parents wedding anniversary. We booked 2 Aqua Rooms for one night (each room is good for 2 adults and 2 kids below 11 - one king size bed in the room). It was a chance for family bonding, a relaxing stay and to experience a unique room.

Here's the review.
Pro's:
* The room is unique: The aqua room is a 30+ sqm room with the back wall as a huge aquarium. The aquarium is about waste to ceiling high with blue background, lighted top, man made coral and lots of fish. The aquarium spans more than one room, so the fish get to swim from one side to another side. It really surprised us the first time that the school of fish swam by. There are atleast 10-20 types of fish of various sizes, colors and shapes.
The aquarium was a great way just to relax and enjoy the ambiance of an aquarium that is 100x bigger than anything i've ever seen. If you are like me and have spent time sitting infront of your aquarium at home, you'll love this.
The kids really enjoyed the the aquarium and counting and watching the fish. (my kids are 4 and 7 yrs old).
* The bed was great. Big, soft and just under the aquarium where you could just lay there gazing at the fish.
* Location: The hotel is right beside and is part of Manila Ocean park, so its fun to stay and then spend the day in the oceanarium.
* Food was good. Not great, but good. The restaurants on the 2nd floor, but they do deliver to the rooms for an additional 30% of the food charge. (The siopao in room service was P80 or P90 but in the resaurant itself was just P60)
* Hot Rain shower! This was great way to relax.
* Cool aircon: always a plus in the Philippines (note though our aircon was shut off at 1am and we had to call the front desk 3 times for them to fix it, it was eventually fixed at about 1;30 after constant follow-up, but I did loose the continuity of sleep that I wanted)

Cons: There are more cons than pros, but most of these can be over looked for the "unique" experience
* Entrance: Similar to other posts, the entrance of the hotel was too far from the street. The hotel entrance is beside the oceanarium entrance so is about 200m from the street and about 400m from the nearest parking. There is a receiving area where they will pick up your bags for you, but its still far from the hotel itself.
* Cost: We got the promo, and i'm still not quite satisfied with what we paid for. And can't imagine paying the regular rate for the room. (promo advertized it as Pay 5800 instead of P14,830.oo http://www.ensogo.com.ph/manila/hotel-h20-aqua.html) Plus the regular bookings get buffet breakfast while the promo got set meals.
* Service: The front desk team were friendly as well as the porters. But for a hotel that is located within the ocean park itself, they lack service. You cannot book the oceanarium or any of the activities from the hotel itself, you had to go to the regular booking lines outside. This is an extreme hassle with trying to stay at the hotel and see the oceanarium at the same time.
Check in is at 2pm onwards. Considering a 30min to 1hrs to get to the room, you'll be in the room by 3pm.
The Oceanarium closes at 7-8pm. So if you choose to see the oceanarium during this time you'll only have a few hours to walk around (you'll feel rushed to see everything, especially if there are lots of people especially student tours in the park, it can get quite full)
The fountain show is at 7pm and is a must (regular rate of P300 for the show, P150 for kids) if not covered in your room.
Basically the fountain show is the only thing you can do on your first day there.
TIP: Be sure to buy the tickets for the shows early in the afternoon as the ticket office will open at 10am the next day, when the oceanarium opens.
There is a 9am sealion show but if you haven't bought your tickets the day ahead you can't watch it, as the ticket booth opens at 10am.

Cons: Quality of the room. It was spacious, but the quality just wasn't up to the standard that you expected for the price that you were paying. Noting especially the floor in the bathroom and the sinks that were leaky. The glass door on the shower area didn't close all the way, which left the floor outside wet after a good shower.

Summary:
The visit was worth it. The kids loved it, they enjoyed the stay, and it was a comfortable stay.
Will we stay there again, i heavily doubt it. Once was enough, one night was enough to enjoy the uniqueness of the place.

Room Tip: Get the room on promo rate if possible.
See more room tips
  • Stayed January 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank KingBee32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairbanks, Alaska
Level Contributor
113 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed January 31, 2012

The rooms although fairly small are comfortable. The staff was very pleasant and accommodating. Stayed 2 nights in a bay view room and really enjoyed being right on the water and watching the sunset. It's a bit out of the way but they have a little air conditioned area near the parking lot (about 100 meters from the hotel entrance) where they will get you a cab. It's not real convenient to walk anywhere from the hotel. All said I'd stay here again if in Manila for a few days.

  • Stayed January 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AlaskaJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guangzhou, China
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed January 30, 2012

Stayed there one night only. When we arrived, we learnt that only with an upgrade the 'booked' kingsize bed would be available, so we had to accept this upgrade to a bayview room which was then ready after another 25 minutes waiting.

The whole facility is totally new (whereas the surrounding area is under construction) and rooms are pretty nice equipped with nice bath & bed and bayview.

The Spa service was really good and they do offer relaxing massage for reasonable prices in a nice facility as well.

For the ordered food to the room, we had to ask again the room service after 30 minutes regarding our order.

Overall a nice facility, but for sure with higher expectations on the service level for higher classified hotel there is still some way to improve on that part.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Chris-Kebe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed January 30, 2012

Hotel H20 is a 5 star hotel - but one with a difference. It is located in the heart of the tourist district at Luneta - it fronts Manila Bay, overlooks Rizal Park, and is a stone's throw from Intramuros. Unfortunately, it shares an entrance with Ocean Park. This tends to get crowded on weekends and during the holidays.
If you were to check into its Park View room you will be able to enjoy a bonus sea lion show from your window - albeit from a distance. Even better, at night you will be treated to a spectacular fountain and laser light show. We stayed there three nights, and enjoyed it each night.
Somehow the hotel has not promoted these extras to its guests - when it decides to do so, I hope it remembers to credit me with the idea.
Its Aqua Room has a huge aquarium across one wall. While this is spectacular, you may feel claustrophobic because there are no windows. We stayed there one night as a special treat for my son, and it was probably enough.
For a Five Star hotel, the rooms are not very large, and best suited for couples. There were three of us and it was a bit of a squeeze.
The ladies would be glad to know that the hotel is within walking distance of the Robinson's shopping centre, and just a short taxi ride from the Mall of Asia.

  • Stayed December 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jim N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pasig, Philippines
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 24, 2012

stayed there overnight in their aqua room...so relaxing. my nephew was jumping with joy upon seeing the fishes in the aquarium wall,.welcome amenities includes drinks in the ref and chips. the staffs are very friendly and polite. we checked out 12noon. but they kept our things in the storage/baggage room so we still enjoyed the ocean park without worrying about our things.thanks for our wonderful stay.

Room Tip: aqua room is way better
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  • Stayed January 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jaymee m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
1,968 reviews
392 hotel reviews
common_n_hotel_reviews_1bd8 4,086 helpful votes
4 of 5 bubbles Reviewed January 20, 2012

It was probably my fault for not checking all the details, but after I booked for two nights through www.asiatravel.com 'Crazy Rate' for Manila and arrived at Hotel H2O, I was surprised to learn that every Park View (the cheapest, the title referring to a view of the Manila Ocean Park pool and stadium) has two twin beds.

Nonetheless I had an excellent night's sleep on the first night, but a delayed one on the second one as the underground disco at the Park pumped out horrible techno or similar 'music' until about midnight.

Having stayed in the Aquarium rooms previously, I thought that the Park View room appeared more spacious although it was probably an illusion since the Park View rooms have proper windows while the other has a glass wall full of live tropical fish.

The hotel supplies a free can of Coke, one of Sprite, two bottles of drinking water, a small packet of oriental flavour peanuts and a small packet of onion and sour cream potato chips for one's first night.

Toiletries were acceptable. The rain shower worked well. The handbasin is in the bedroom area, so the bathroom is not separated by a door: there are instead two half-opaque glass doors leading to a toilet and to the shower. This may mean that one unrelated person has to 'look away' while the other comes out of the shower, ablutes and dresses.

The subscription television included BBC World but I could not find CNN on it.

Hanging space was good with a full wardrobe.

The bedding was comfortable but lacked a top sheet. The European idea of a doona only is unhygenic.

The front desk staff have improved somewhat since my last visit but could learn to smile. The hotel was at 70 and 75 per cent occupancy for my two nights but the day after being Chinese New Year, it was booked out as I could not get lodging there.

Guests no longer receive free admission to Manila Ocean Park or to its stadium shows (including two performing seals that I viewed from my room at 1100 one morning). The aquarium is much busier on weekends, although often on school days there are school groups and these can be quite large.

Since my last visit the hotel has constructed a verandah outside to shelter waiting taxi passengers from the sun. I had no problems obtaining taxis apart from a five minute wait once.

Room Tip: There are three price brackets so read about each. www.asiatravel.com currently has this hotel as it...
See more room tips
  • Stayed January 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Victorianlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel H2O

Property: Hotel H2O
Address: Luneta | Behind Quirino Grandstand, Manila, Luzon 1000, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 109 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel H2O 4*
Number of rooms: 147
Official Description (provided by the hotel):
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 
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