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“interesting but needs improvement” 3 of 5 bubbles
Review of Hotel H2O

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Hotel H2O
Ranked #9 of 110 Hotels in Manila
Manila, Philippines
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“interesting but needs improvement”
3 of 5 bubbles Reviewed November 7, 2011

i was at h2o with my family twice this year since i got a good deal from ensogo. the aqua rooms were fascinating. we stayed at aqua supreme last august and at a premiere suite (still with aquarium walls) just this october.

the service needs improvement though. we had to wait for at least 30 minutes to check in and the last time we were there, they had a problem with my reservation. although we were given a free upgrade, they initially tried to get us to agree to settle to a sea view room even if i reiterated that the reason i was back there was because of the aquarium walls.

the hotel is part of manila ocean park and entrance to the hotel was disappointing since it they do not have a separate access for hotel guests. (i think they are already working on an annex)

food was just okay. nothing special. plus you can choose to eat at a number of restaurants at the ground floor.

pool was open to public for a fee. good thing my son was content with playing in the tub.

published rates were not reasonable.

Room Tip: recommended for honeymooners.
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  • Stayed October 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GT18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,055 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (317)
Date | Rating
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English first
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 7, 2011

Stayed here for six nights, it was great value, the place is so clean, the staff are friendly, breakfast is excellent, great location, and honest staff ( cleaners found a few of our misplaced dollars and returned all of it to us),would definitely stay here again.

Room Tip: The aqua room is great if you want to relax
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  • Stayed October 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MadMax681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Level Contributor
155 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 266 helpful votes
4 of 5 bubbles Reviewed November 4, 2011

Hotel H20 was unlike any other hotel I've stayed in because it had wall to wall aquarium for a view. We were booked in the Aqua Supreme Room with my baby and the sight of the fishes really fascinated her. Hotel H20 is inside Manila Ocean Park and I would recommend this hotel if you're planning a place to stay in with the kids. The room is new and modern as well as the rest of the hotel. They had a nice lounge with an awesome view of Manila Bay (but I don't know if lounge is accessible to certain room types only). The free buffet breakfast at the Makan Makan Asian Food Village was filling and satisfying, especially if you like Oriental food. Overall, I liked my stay. The only things I didn't like was that the swimming pool was accessible to the public (making it crowded with students on their field trip) and there are no signages inside Manila Ocean Park which guides one to go to the hotel.

Room Tip: aqua supreme room for the wall to wall aquarium
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  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank bloggurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 4, 2011

Stayed here for an overnighter with the whole family. We got 2 park view rooms online for just $120. Such a great deal! Pros: the rooms were very modern, clean, compact but spacious enough for 2 adults and 1 kid. Restaurants were a skip away- Makan Makan had very good Asian food at reasonable prices. We had brekkie at Pancake House with a great view of the bay. Our rooms had a nice view of the pool and the area where they stage the laser/light show at night so all we had to do was look out the window to watch. There was complimentary soda, chips and nuts in the mini bar; very unusual for hotels but it was a nice treat. The lil ones enjoyed Manila Ocean Park which is right by the hotels doorstep. Cons: i have to agree with most people who reviewed this hotel. About the bathroom..it was really inconsiderate of them to think of putting glass doors. Although frosted, you could see right through if the lights are on plus there are spaces in between so any sounds or odors escape. No privacy at all! About the hotel entrance..yes, it is co-located in MLa Ocean Park therefore before reaching the lobby (which was nice btw) you have to walk w the maddening crowd. Another minus point was the room service. Took quite awhile for them to respond to our qualms. Anyway, overall it was a good hotel. I would stay here again if I got the

  • Stayed October 2011
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank trip_momma5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed November 2, 2011

We checked in last Nov1, 2011 in their aqua room and stayed for only a few hours because we were not able to stand the suffocating rooms with low ceilings, no windows and ventilation. The moment we entered the room, we were greeted by a certain odor which could have resulted by lack of ventilation. I was so uncomfortable thinking that I was with my kids and they were inhaling air which was circulating all over the enclosed hotel, so unhealthy! I could just imagine the viruses and bacteria that were circulating in that very cramped place. The sheets on the bed seemed to have been used already, looked crumpled and did not smell clean. It was also very frustrating that when we arrived, the receptionist asked us to use an unfinished ramp with wires and pieces of wood hanging and no side handles or bars to keep us from falling. We insisted not to use that ramp and we were instructed instead to go through the main entrance of ocean park where there were so many people all around. i wouldn't suggest this hotel to anyone, specially when you are bringing kids, unless you want them to breathe unhealthy air. Terrible!

  • Stayed November 2011, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Adeleine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California City, California
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed November 1, 2011

We're going back- - - We got the least expensive rooms- park view/view of the swimming pool. Very pleasantly surprised- - big floor to ceiling windows tastefully decorated. Took a peek of Bay View rooms- - great option. The other rooms with no windows with fish swimming on the walls depend on personal preference. feels claustrophobic. Buffet breakfast is good value at 600 pesos. Outstanding service from Kaye (front desk), Jonathan I. (restaurant). Very recommendable, great value. Negatives- - no bath tub in our room- shower stall; no lavatory in the toilet (not kidding). The reception person (guy) who cecked us in was curt, abrupt, almost to the point of being rude.

  • Stayed November 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank PsalmL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed October 31, 2011

Booked directly with the hotel, got the room only rate for just P2,525 for a Park View Room. The hotel itself shares the same entrance as the Manila Ocean Park and you have to take an elevator ride to the 3rd floor for check-in.

I cannot fault the service and everyone are friendly and courteous. The room itself is also clean and modern, the bed and pillows are comfortable. The free snacks from the minibar are much appreciated, and the free shopping bag inside the cabinet is a nice touch.

The only thing that is a real turn-off is the layout of the room. Frosted glass CR directly faces the bed and is embarrassing to use in the presence of others. That's my only complaint as compared to the many great features and services provided by the hotel, but it is one aspect that is very hard to overlook.

Room Tip: If you are not keen on having an aquarium room, the Parkview Room is great value for money. You can...
See more room tips
  • Stayed October 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank yosnow96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel H2O

Property: Hotel H2O
Address: Luneta | Behind Quirino Grandstand, Manila, Luzon 1000, Philippines
Phone Number:
Location: Philippines > Luzon > Metro Manila > Manila
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 110 Hotels in Manila
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel H2O 4*
Number of rooms: 147
Official Description (provided by the hotel):
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 
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