I was quite anxious upon our arrival at the hotel because ive read from the reviews of other sites on how the front desk people give customer service. And yes, unfortunately we experienced that kind of service upon check in which is nothing to be desired. We arrived 30min ahead of the supposedly check in time and we were informed that the room was not yet ready. Fine. The front desk people told us to just visit the shops below or have a late lunch and come back at 2pm..which we did and still waited for another hour. Ive been checking the front desk from time to time reminding them that we still didnt have a room. They didnt apologize nor give us anything like a drink or anything at all to make us comfortable. Sure they know how to greet but thats it.
The hotel itself has a nice feeling to it..its quiet despite the location in which its entrance is inside the ocean park itself. I like the interiors of the lobby which is at the 3rd floor. The hotel is hard to find for some taxi drivers..ADVICE: tell the drivers that the hotel is at the back of QUIRINO Grandstand...and they will know for sure.
The aqua room which we booked is kinda small for us with 2 young kids ages 10 and 8. The kids will love the aquarium inside the room. Although its not fit for a person who is a light sleeper for you get to be awakened from time to time with ticking sounds coming from the aquarium. Maybe the fishes wanting to get out? hehehe.. The queen bed is comfortable enough and can fit 2 kids with an adult but i dont like the pillows for they are kinda thick and heavy for me, not the soft downy ones. The housekeeping is pretty good. We asked for extra pillows and they gave us 4. Dont forget to leave a tip. They replenish everything everyday. The minibar is complimentary too chips and 2 sodas everyday. The bathroom was not built well. When one showers, the water leaks outside and wets the whole bath. I didnt like the glass windows and doors for they dont give privacy to the one using the bath/toilet. Advice: not meant for a family with teenagers.
The gym is great! the machines are new and not many people use it so u get to have it all by urself and its open 24 hours too. They give u free towel use and water to drink. The internet is free in the entire hotel.
- Official Description (provided by the hotel):
- Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more less
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