everything happend at the 28.12.10 as we arrived in KL. Everybody of our group was excited about the nice, clean and modern looking Hotel as it seems when you look at the homepage. BUT..... WRONG! First there was a really unfriendly, not English speaking receptionist who didn't care about guest when a hot soup is on his desk. After a while of waiting we recieved our room-keys, 2 keys with extra magnet-card and one without. Then we carried our luggage through the small stairway up in the third floor, which was full with used towels, pillows...
We opend the door, or better the door of 2 rooms was already opend and we saw a mouldy room filled with one dirty, stinky old bed, electric-cabels hung out, holes in the wall, no window and just one meter space to walk inside.
"I had the room-key without the card, but the card was needed to get all the electric work. So I went down to the receptionist but she doesn't want to give me a card because there was only one left and this is her own."
We looked into the bathroom or better hells-kitchen as we called it. The toilett was completly dirty/brown inside, the drain on the floor was totaly damaged and dirty, the basin looked as the toilett and when my girlfriend tried to use the water tap, the whole tap moved. The topic of all, mold everywhere.
Ok, so there we are in KL fare away from home, tired and not in the mood to search for a new hotel with all the big luggage. So we decieded to leave our stuff there and have some lunch and maybe we finde a new place where we could stay.
We throw our bags on the bed and then I tried to look the door. As I put in the key and turned it, the lock felt out. Another door was not able to close and so just one room was able to lock but there have been break-in marks on the whole door. OK enought is enought, cause there was no way leaving our stuff in rooms like this.
We called the receptionist, but she was not in the mood to get 3 floors up and so we went down with all our stuff. Then we tried to get to speak to a manager and after 40 min of discussion and waiting a big pimp with a big unfriendly smile came in. He told us that he is not able to give back our money, but he will transfer it back to our bank, we just have to fill out a few papers and thats it. Ok, we filled out the papers and he made copys of everything and then he left with the words that we will recieve the money in 2-3 days. WROOOONNNGGG! Till now we haven't recieved one cent, nobody is answer our e-mails, nothing happens.
So stay away from the orange hell!!!
Rob and Friends
P.S.: Sorry for some grammatik misstakes, English is not my native language.