I Just returned home after a weeks holiday in Malaysia. During my stay I booked at Tune Hotel down town KL for 4 nights and Tune Hotel Danga bay for 3 nights. This is my 4th visit to Malaysia and on all my previous visits I have stayed at Tune Hotels. I have recommended this hotel to many of my family and friends because of its convenience, central location and comfort for a competitive price.
My last visit which was in March has left me very disappointed because of 02 incidents I had to face at Tune hotel Downtown KL and Danga Bay. I though of sharing my experiences with other fellow travelers
The first incident happened at Tune Hotel Downtown KL. We had just returned from Johar Baru and the time was 5:00am in the morning when we arrived at the Hotel. We decided on traveling in the night to save time. There were children and a few senior citizens in our group. We were all very much tired after the 6 hour bus ride from JB. I approached the counter and inquired if it was possible for us to check in. I knew the check in time is 2:00pm. At this moment the lady behind the counter she gave her name as Zarish refused saying NO. She seemed very annoyed and I don’t know for what reason but was very rude as if to say we were a disturbance to her. I understand that if the company policy is that then it should be politely explained rather than snubbing at the guests. The counter staff do not have a understanding on how to treat guests. They should realize that they are in the hospitality trade. Their monthly salary is paid by the guests and they should be properly trained in offering a courteous service to guests. I would like to highlight in particular 2 ladies both who are a bit on the heavy side physically (one is Zarish other I do not have the name) who are very rude. They do not have a smile on their faces.
On my departure when I was checking out of the hotel at 2:00am in the morning there was a couple who was checking in to the hotel. This very same lady was at the counter who checked them in. I would like to ask you why are such double standards prevalent ? If this is the company policy then it should be for all not just for a few.
The second incident was at Tune Hotels Danga Bay. For our return back to KL we had booked a Van at your travel counter to take us to Larkin bus terminal at 10:00pm . A guy named RAJ (TP 0167943322) took the booking down. We had confirmed the booking with him and every thing was arranged and planned. He was to send the van for the pick up to the hotel at 10:00pm At 9:30pm I telephoned RAJ and inquired from him regarding the van. To my utter surprise at this very last moment he tells me that I didn’t confirm the booking. I was soo annoyed since everything was agreed and confirmed. Ultimately your counter staff telephoned a few cabs and we left to the bus terminal. I need to know why the hotel is prominently advertising these guys service since guests cannot rely on their service
- Official Description (provided by the hotel):
- Tune Hotel Downtown Kuala Lumpur is perfectly located in the heart of the city of Kuala Lumpur. With easy access via excellent public transport to all the attractions within the city, this select service hotel provides 5 star beds at great prices! Immediately outside the hotel is the Medan Tuanku MonoRail station that ferries guests to all corners of the city and the Petronas Twin Towers are either a 5 minute taxi ride or a 20 minute walk. Little India or Jalan Masjid India with its bustling stalls and stores is a 10 minute stroll across the road and the main Shopping and Business areas of Bukit Bintang and KLCC are again a short 5-7 minute taxi ride away. Food and Beverage locations surround the hotel with the tastes of Malaysia - Indian, Chinese and Malay cuisines galore. Taxis are available to the main KLIA or LCCT airports or simply to take you to KL Sentral where the KLIA Express whisks you into KLIA within 28 minutes. So much to see and explore and the Tune Hotel Downtown KL is the perfect place to serve as your hub. ... more less
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- Also Known As:
- Tune Hotels - Downtown Kuala Lumpur Hotel Kuala Lumpur