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“You get what you pay for ... budget hotel is what it is”

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Tune Hotel Kuala Lumpur
Ranked #75 of 341 Hotels in Kuala Lumpur
Singapore, Singapore
Level Contributor
92 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“You get what you pay for ... budget hotel is what it is”
Reviewed February 25, 2013

I recently stayed at Tune Hotel, a 2 star budget hotel, in downtown Kuala Lumpur, Malaysia. Overall, I would say the hotel is just barely an average rating.
Firstly, here is what I don't like about the hotel.
1. Thin walls - you can hear the other occupants of the hotels in the passageways and in their rooms. As I was staying on Floor 2, and next to the main road, you can hear traffic very easily, especially those cars and motorcycles which are speeding in the very early morning.
2. Website booking could be better. For one thing, it should have more explanation what was included in the each of the optional items.
3. Ridiculous Towel and Toiletries set - For RM 6 dollars, you get a towel, a small bar of soap and a small tube of shampoo. You still need toothbrush, shaving kit, cotton buds, etc.
4. Internet wifi does not last 24 hrs ... it ends at 12 mn each day, irregardless of whatever time you get the wifi key.
5. No cupboard to hang your clothes, just 3 wall pegs and 3 hangers providers.
6. No table top. You get just a pull down desktop, in front of the TV and you need to sit on the bed to work on your laptop.
7. No free complimentary water in the room. There is a 24 hrs convenience store inside the hotel. There is also a small café operated by San Francisco Coffee, but it does not have 24 hours operations.
8. I was given a TV remote that don't work. It could be the batteries but the staff didn't check before issuing to me.
9. I didn't know I paid for 3 set of towels with toiletries set, which I needed to bring up to the room by myself.
Here is what I like about this hotel.
1. The concept of a limited service hotel, pay for what you used.
2. The location is at Maju Junction, nearby a mono-rail station
3. Surprising, the rooms are clean
4. The pricing.

It would be hard for me to go back to this hotel as I am not a good sleeper. I was very irritated by the noises coming from the road outside the hotel.

Room Tip: This is not a bad option if you are really on a budget to KL.
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JamesTanSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Kuala Lumpur, responded to this review, February 28, 2013
Hi,

Thank you for completing a Trip Advisor Review on your recent stay at Tune Hotels Downtown Kuala Lumpur.

Our hotel essentially operates on a limited service concept, parallel to a “pay as you use concept” Since we are a Limited Service Hotel, we provide the basics for a good night sleep.

We do not provide items such as wardrobe, mini bar, coffee and tea making facilities, extra pillows, extra beds, room service, etc. Air-conditioning, Television, and Wi-Fi are chargeable add-ons and towels are on rental basis only.

Rooms are space efficient and functional. This helps in regulating affordable pricing, thus, translating them to saving for guests.

Guests would be able to assemble their stay requirements to suit their budget; henceforth, encouraging guests to spend less within the hotel itself, driving more spend outside the hotel.

As for the Wifi ;the 24 hour wifi counts from the first time you log in and not by usage hours.
All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. I have picked up some of the areas that are in need for improvements and assure you that we’ll work on ensuring the needful is carried out soon.

We hope to be perfectly equipped in making your stay a pleasant experience the next time you come by.

See you soon.

Rgds,
De Silva-Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (276)
Date | Rating
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  • Dutch first
  • English first
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English first
Malaysia & USA
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed February 22, 2013

We stayed in this hotel several times for the past few years. But in February 2013, it was a terrible experience for us which we never experience from any other hotels around the world.

We paid for the aircon, but what we got is HOTAIR, we requested to change to another room, and they did allowed us to change to 3 different rooms but all the same........WE SPENT A NIGHT IN THE OVEN ROOM......then we promised we never return to this hotel anymore.......I would like to advise if any of you look for the budget hotel, there's many other hotel in KL which better than this one......but overall tune hotel is good. it just the matter of Aircon,,,,,, and you need to pay for the Aircon which is based on time consuming charged. So if you look for comfortable with aircon for a night stay,.... you may need to think again to book on this hotel......

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JosephTing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Kuala Lumpur, responded to this review, February 27, 2013
Dear Guest,

Thank you for your review and apologies for the problems you encountered.

Our team every effort to deliver upon the high standards we have set ourselves; we strive to ensure our guests recognize the services and facilities we provide as offering a high level of value and a warmly memorable experience.

I would like to apologize if in anyway we feel short in this respect. I do hope you will allow us the occasion to restore your confidence in our hotel.

Warm Regards,
Sharon - Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kuala Lumpur hotels

australia
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 20, 2013

Tune hotel are great to stay for a stopover eg: 1 or 2 nights or a single person. The rooms are extremely small no much bigger than the bed and the bathroom is shower toilet combined, very tiny.
There is limited space to unpack a suitcase as it is not designed for a long term stay.
Having said that, they are cheap, extremely clean, have great beds and great for a short stop.

Even though it is right next to the airport the plane noise does not seem to be a problem in the room, it is obviously sound proof. You pay for air conditioning and wifi in a 12 or 24hr block. Very cheap and also cheap to purchase a bathroom kit which is a towel for hire and toiletries.

There is a 7/11 downstairs for food and beverages or it is only a 7 min walk across to the airport food court. A shuttle bus for 30c is also available to and from the airport.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank klynn68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Muzaffarnagar
Level Contributor
279 reviews
189 hotel reviews
common_n_hotel_reviews_1bd8 317 helpful votes
Reviewed February 18, 2013

they have a 7/11 store and a small coffee shop inhouse. rooms are small in size but come with a cozy and comfortable bed. bathrooms are too small. you need to pay for the towel and toiletries as well. better you carry your own as the soap and shampoo provided are not of good quality. they have installed LCD's as well now in the room but only have 12 local channels with one english movie channel. KFC and few muslim restaurants are on walking distance.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anuban1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Kuala Lumpur, responded to this review, February 27, 2013
Hi There,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

As a limited-service hotel brand we focus on high quality basics, a 5-star bed and hot showers, housed within a clean and secure environment, always located centrally, all at extremely affordable prices. Our primary focus is to offer a comfortable bed and shower for a wonderful slumber experience.

Thank you very much for choosing us and we greatly value your continuous support.

See you soon.

Warm Regards,
Sharon- Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
79 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 18, 2013 via mobile

Tune hotels are from a budget airline, they are budget rooms with purchasable extras. Having stayed at the airport tune (wow who new rooms could be so small?!) I was expecting a similar experience. The room was relatively spacious despite 2 adults 2 big backpacks, 2 day packs and 2 handbags! There is no unpacking space or storage but not a problem for us . During our 5 night stay the room was kept clean, the comfort package to have tv channels and wifi was perfect for us when we were feeling poorly for a day. The monorail is close and links to lots of places, the tourist hop on bus stops walking distance also. The staff are nice and quick to help except at check out time which can be frantic! There is a coffee place and 7/11 in the lobby. The building has 24hr security. We weren't bothered by any noise but I do tend to use ear plugs to sleep so that is probably why. A good budget conscious choice that I would choose again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Catherine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
Reviewed February 15, 2013

location is great, close to the monorail and Sogo shopping and just out of the busy city. Very clean and great value - it don't like wasting money on hotel rooms that I only spend a few hours in for sleeping. I didn't watch TV or use the air conditioner and I didn't have to pay for them - I like it muchly!

Room Tip: Not many places to have breakfast as they do not open until after 9am
See more room tips
  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Kuala Lumpur, responded to this review, February 27, 2013
Hello dear guest!

Thanks for the review.

Clean, comfortable and value for money. That's our pride.

Thank you for tuning in and we hope to have the opportunity to welcome you back in the future

Warm Regards,
De Silva - Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching, Malaysia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 13, 2013

I stayed in a single room for one night and found it very pleasant. The room was clean, classy and totally worth the RM50 I paid for a night. You can't find any other hotels of this standard with RM50. The location is also very convenient as it is a 3 minute walk to the monorail station. However, do be careful when walking at night from the monorail station to the hotel as it can be quite lonely during the night. There may be some minor wear and tear issues with the hotel like the lock in my room was spoilt but I didn't think it was a big issue so did not complain about it.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Evelyn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Kuala Lumpur, responded to this review, February 27, 2013
Dear Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

Tune is a charm for the ones looking for good value for money. We take pride in providing the 3c's ; comfort, cleanliness, and convenience. We want our guests to enjoy our 5 star beds, the soothingly powerful shower.

Thank you so much for the feedback and we happy to be part of making your stay a worthwhile experience.

See you soon.

Rgds,
Sharon De Silva - Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tune Hotel Kuala Lumpur

Property: Tune Hotel Kuala Lumpur
Address: Tune Hotel Jalan Tuanku Abdul Rahman, Kuala Lumpur 50100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Amenities:
Restaurant
Hotel Style:
#4 Best Value Hotel in Kuala Lumpur
#39 Business Hotel in Kuala Lumpur
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tune Hotel Kuala Lumpur 3*
Number of rooms: 275
Official Description (provided by the hotel):
Tune Hotel Downtown Kuala Lumpur is perfectly located in the heart of the city of Kuala Lumpur. With easy access via excellent public transport to all the attractions within the city, this select service hotel provides 5 star beds at great prices! Immediately outside the hotel is the Medan Tuanku MonoRail station that ferries guests to all corners of the city and the Petronas Twin Towers are either a 5 minute taxi ride or a 20 minute walk. Little India or Jalan Masjid India with its bustling stalls and stores is a 10 minute stroll across the road and the main Shopping and Business areas of Bukit Bintang and KLCC are again a short 5-7 minute taxi ride away. Food and Beverage locations surround the hotel with the tastes of Malaysia - Indian, Chinese and Malay cuisines galore. Taxis are available to the main KLIA or LCCT airports or simply to take you to KL Sentral where the KLIA Express whisks you into KLIA within 28 minutes. So much to see and explore and the Tune Hotel Downtown KL is the perfect place to serve as your hub. ... more   less 
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Also Known As:
Tune Hotels - Downtown Kuala Lumpur Hotel Kuala Lumpur

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